ServEngage Description

Servion's ServEngage is a powerful video engagement tool that allows customers to connect with companies in the context of their service journey (websites, mobile apps, kiosks, etc.). Customers can access the service from any device connected to the Internet, including a smartphone, tablet, laptop, or smartwatch. The solution easily integrates with existing contact centers and digital channel systems (i.e. website, chatbots and mobile apps. It integrates with existing contact center platforms and digital channel systems (i.e. ServEngage complements your existing technology stack and enhances the way customers use video to engage with your brand. The solution empowers agents with visual guidance, provides personalized customer support, and improves Net Promoter Score (NPS).

Integrations

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Company Details

Company:
Servion Global Solutions
Year Founded:
1995
Headquarters:
India
Website:
servion.com/solutions/video-engagement/

Media

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Product Details

Platforms
SaaS
Type of Training
Live Online
Customer Support
Phone Support
Online

ServEngage Features and Options

Video Marketing Software

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

ServEngage User Reviews

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