WEBTEXT Reviews

WEBTEXT Description

CX Hub is a cloud platform that connects enterprises to customers to deliver a next-generation customer experience. CX Hub allows companies to offer a natural and revolutionary customer experience via voice calls, voice assistants, and their preferred messaging channels. It joins the silos CRM and Contact Center with messaging, AI, journey analysis & data. Contact center messaging: Voice agents can identify and text a caller while they speak, allowing them to contact them in real-time. Agent can also view a complete history all messages sent to and from a caller's phone number. Chat Agents can use their toll-free or toll-free numbers to communicate with customers via SMS or MMS. Customers have the option to move from voice to message and skip being on hold.