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LumenVox Description

AI-driven speech recognition technology and voice authentication technology can transform customer engagement. Our 20-year history has been dedicated to ensuring that our partners are successful through collaboration. Our curiosity keeps us innovating for 20 more years. Our flexible speech-enabling technology allows you to create a solution that meets all your customers' needs, reliably and affordably. We do one thing well. Speech-enabling your applications is our specialty. Deliver great voice automation and interactions. LumenVox ASR/TTS can be used for simple commands or more complex questions. This will help you increase efficiency on both ends of the phone line. You won't ever repeat yourself. You will have the most flexibility in terms of capabilities, deployment, and monetization. LumenVox can help you create it if you can think of it. Our intuitive technology and toolsets make it easier to reduce time from development to deployment.

Pricing

Pricing Information:
Contact us

Integrations

API:
Yes, LumenVox has an API

Reviews - 55 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
LumenVox
Year Founded:
2001
Headquarters:
United States
Website:
www.lumenvox.com/
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Media

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Product Details

Platforms
SaaS
Windows
Linux
On-Premises
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
Online

LumenVox Features and Options

Speech Recognition Software

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
  • Name: Joseph C.
    Job Title: Senior Security Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    ASR-Media House of All Purposes

    Date: Apr 11 2023

    Summary: Real-time deals capturing without languages barriers.
    Instant feedback to customers.
    Accuracy in transcription and documentation.

    Positive: Super background voice recognition and deep voice history.
    Automation capabilities.
    Instant support from vendor.
    Global accessibility.

    Negative: A lot to be done on frequent price increase without us being notified.

    Read More...
  • Name: Timmy C.
    Job Title: Software Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Voice-based task automation

    Date: Apr 11 2023

    Summary: It has added significant value to our work in terms of voice-based task automation, such as audio transcription, voice-controlled application management, and voice analysis for business insights. It has significantly improved efficiency and productivity in my daily workflow, allowing me to perform tasks with greater speed and accuracy.

    Positive: One of the most positive experiences I've had is its accuracy in transcribing speech to text regardless of dialect. The error rate is minimal and the response speed is impressive, which improves efficiency when transcribing long documents or interacting with customer service applications, as well as offering a wide range of customization options.

    Negative: One of the aspects that could be improved is its compatibility with different operating systems and development environments.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Investor
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Transcription with Zero Background Noise

    Date: Apr 11 2023

    Summary: 1. Accurate information documentation.
    2. High standards of information security.
    3. Best customers interaction with real-time feedback.

    Positive: Ability to identify what is said, by who at what time.
    Flexibility and automation capabilities as well as dynamic integrations in any environment.

    Negative: I have no experience of any failure, but beginners need time to learn it.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sr. Marketing Director
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Empowerment via Personalized Conversations

    Edited: Apr 11 2023

    Summary: Real-time transcription with zero errors
    Quick customer's feedbacks.
    Freedom to border-free interactions.

    Positive: Easy to persuade customers through advanced technologies on instant connections.
    All controls to our files with guaranteed IT security.

    Negative: So far nothing I can state as dislike, our clients are always close to us.

    Read More...
  • Name: Bhavna A.
    Job Title: Software Quality Assurance Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    LumenVox does the job with a lot of accuracy. Speech recognition enables me to multi task.

    Date: Apr 09 2023

    Summary: I love using this tool because the AI and ML gives us the most accurate and precise speech to text results. My experience has always been great.

    Positive: I was amazed by the level of the accuracy LumenVox provides while doing voice recognition and transcribing speech-to-text. The seamless integration of the conversion of voice to text including accents is great.
    The speech recognition also allows me to tackle multiple tasks and projects while saving time and cost.
    Deployment is easy and fast. Cab be on-premises making it more versatile and powerful.
    The best thing with this tool is the ML and AI which gives us accurate results.

    Negative: Nothing to dislike specifically. This tool is really easy to use and transcribing speech-to-text is very fast and accurate.

    Read More...
  • Name: Arifa K.
    Job Title: Cyber Security Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Affordable and accurate automated speech recognition!

    Date: Apr 08 2023

    Summary: LumenVox has been a great platform especially when it comes to recognizing voices.
    It’s support is 24/7.
    Very reasonable prices compared with other platforms.

    Positive: I like how LumenVox has delivered high performance future proof speech technology in our organization.
    Very cost effective and hence affordable by anyone willing to work with it.
    I also like how our customers voices are heard accurately.

    Negative: Apparently i am happy working with LumenVox, it services are top notch.

    Read More...
  • Name: Dmitry R.
    Job Title: Business Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    LumenVox best-in-class ASR, keeps on getting better day by day.

    Date: Apr 08 2023

    Summary: My user experience has been amazing because I have never encountered any major drawback that the support team did not solve on time. I like using this tool makes my work and life easier.

    Positive: I like using LumenVox in my daily work because this tool helps me to recognise voice and transcript from Speech-to-Text which is a great aspect that helps me communicate with different clients and colleagues who speaks different languages.
    The UI is very user-friendly and easy to customize according to user needs and makes this tool much more easier to use than it's competitors.

    The support team is great and has been dedicated since day one.
    The price is great and very competitive.

    Easy deployment options can be on-premises and android or iOS.

    Negative: I really like the accuracy that comes with LumenVox is unmatched makes it easier and accurate to recognise voice even when the background is not quiet or has got lots of noise. Currently no dislike.

    Read More...
  • Name: Shamar V.
    Job Title: Senior Software Development Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Seamless and Efficient Voice Recognition and Speech Conversion.

    Date: Apr 08 2023

    Summary: Support is top-notch and very user-friendly and supportive 24/7. I have a momentous user experience.

    Positive: LumenVox is a brilliant and magnificent tool that we heavily rely on especially when it comes to voice recognition and speech conversion. I like how this tool provides a wide range of languages and accents. This makes this top-tire and most wanted ideal choice for all business and organisation with a diverse customer base or employees who speak different languages. It's been easy to maneuver and tackle our projects with ease and with collaboration.
    I like it works correctly with recordings that includes noisy backgrounds.
    Accuracy is a key thing that LumenVox provides making it more top-notch and ideal than it's competitors.

    Negative: Despite accuracy being high sometimes it can be iffy when the background or the environment is a more noisy.

    Read More...
  • Name: Hari K.
    Job Title: Director,Global Partners
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Get Exactly Your Expectations

    Date: Apr 08 2023

    Summary: Performance speed and accuracy.
    Clients get real-time responses.
    Best customers engagement experience.

    Positive: Fantastic speech recognition technology and data transformation.
    Amazing ever-ready support team.
    Ability to add new languages.

    Negative: A little bit higher price comparing to other products similar.

    Read More...
  • Name: Namrata D.
    Job Title: Senior Digital Marketing Executive
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    2023 Leading Speech and Voice Transcription

    Date: Apr 08 2023

    Summary: We have seamless customers experience with 99% call analytics accuracy as well as meeting our business expectations timely.

    Positive: Highest capabilities of voice detection (even differentiating it from background noise). Easy-to-use dashboard with capabilities of customisation and personalisation.

    Negative: To be honest, currently I can't complain. I haven't gone through all features but those am through with are extremely perfect.

    Read More...
  • Name: Kanun D.
    Job Title: 2023 SheLeads Tech Ambassador
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Streamlined Communication with All Security Measures

    Date: Apr 08 2023

    Summary: Has greatly enhanced delivering amazing end-to-end customers experience through accuracy, performance speed and real-time engagement.

    Positive: Perfect automation of speech recognition limiting waiting period.
    Always right message to right recipient at right time.
    Guaranteed customers' data security.

    Negative: The platform has never failed us since implementing.

    Read More...
  • Name: Prasad B.
    Job Title: Snr. Software Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fast, easy and accurate Speech-to-Text integration. Drives innovation and growth.

    Date: Apr 08 2023

    Summary: As long us our customers are happy and we are able to give them the best services and saving time and cost is a great added advantage. My user experience is great and I have been enjoying using this tool daily.

    Positive: The best thing with this tool its very helpful in giving faster and accurate solution to our customers in real-time. I use this tool drifting emails and messages to our customers and I have continued enjoying the experience.
    One of the most profound feature of LumenVox is the accuracy it provides when transcript from Speech-to-Text.
    I love the voice recognition is smooth and accurate even the surrounding is noisy and distress in the speech.
    A lot of language options, high quality of transcription of is accurate and the processing times is fast and convenient.

    Negative: It's sometimes difficult to identify different dialects hence providing a wrong transcription. But that doesn't usually happens.

    Read More...
  • Name: Kamli K.
    Job Title: Senior Software Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Accurate transcripts enables us communicate with ease with different customers.

    Date: Apr 08 2023

    Summary: My overall experience is excellent. Putting in mind that this tool has been accurate in transcription of different audio to text. Saves time and cost.

    Positive: LumenVox is very user-friendly and easy to use platform that support for multiple languages which makes it very easy to accurately transcript and also this makes it easy to us to communicate with our customers globally.
    The community and support is great and very helpful which boost the online documentation of this tool.
    I love how this tool offer wide range of customizations options which includes ability to tailor needs specifically to the organisation or accents this helps us to improve accuracy of the transcriptions.
    Ability to convert audio to text is very handy and accurate and fast.

    Negative: This tool has been absolutely game-changer because it has helped us communicate with our customers globally easily because it support multiple languages. I have no flaws at the moment.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director, Globa OMEs Sales Enablement
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing Experience with LumenVox

    Date: Apr 08 2023

    Summary: Effectiveness in clients engagement.
    No language barriers in conducting business.
    Reliable customer support.

    Positive: Extremely flexible and easily integrated with other applications for effective performance.
    User friendly interface with easy automation.

    Negative: I can say with all confidence all our achievements is due of this great software, I have never faced any downside.

    Read More...
  • Name: Richard W.
    Job Title: Board Member
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why LumenVox is the Best

    Date: Apr 08 2023

    Summary: Automate speech-to-text analysis which saves time, effort and finances.
    Automatic transcription and audio capture.

    Positive: I give kudos to the fact that LumenVox combines speech recognition, speech-to-text transcription, voice bot and conversational AI tools.

    Negative: For the entire duration that I have been using LumenVox, I have never experienced any flaw on my end.

    Read More...
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