Avaya Aura Description

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.

Integrations

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Company Details

Company:
Avaya
Headquarters:
United States
Website:
www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Media

Avaya Aura Screenshot 1
Avaya Aura Screenshot 1
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Product Details

Platforms
SaaS
Windows

Avaya Aura Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Avaya Aura Lists