
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Jesta I.S. has been in business for over 50 years. Jesta I.S. is a global provider of enterprise software solutions to retailers, etailers, wholesalers and brand manufacturers, specializing in apparel and footwear. The Vision Suite is a cloud-based, organically engineered platform that optimizes back/front-end supply chain operations. This includes everything from trade/product/demand management to merchandising and POS. It eliminates inefficiencies caused by disjointed apps and provides real-time visibility into enterprise inventory, cross-channel orders and AI-driven CRM data. It supports multiple brands, currencies, languages, and helps businesses create seamless omnichannel shopping experiences.
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CodeTurn
CodeTurn, developed by Astadia, is an automated tool designed to convert legacy source code into contemporary, maintainable code that retains 100% functional equivalence with the original. This innovative product efficiently transforms an application's source code, allowing it to run seamlessly in either the same or a different environment. Thanks to its fully automated processes, the modernization project delivers predictable outcomes regarding risk, cost, and duration, making it a reliable choice for organizations. The resulting migrated application operates independently of proprietary Astadia software, instead utilizing standard industry technologies. CodeTurn encompasses every element of the conversion process, ensuring the delivery of high-quality, functionally equivalent code, and is often utilized alongside other Astadia products like DataTurn for legacy data migration, TestMatch for automated testing, and DataMatch for batch testing automation. In this way, CodeTurn not only simplifies the modernization effort but also enhances the overall efficiency of the software development lifecycle.
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AppFactor
AppFactor drastically cuts down both the expenses and manpower typically involved in traditional application modernization efforts. After modernization, our platform enables teams to deploy, manage, and sustain their existing applications in a more streamlined and cost-efficient manner. This not only boosts engineering pace but also enhances vital business applications, fosters innovation, and provides a competitive advantage in the market. Transition legacy applications from physical and virtual servers to a cloud-native format swiftly, initiating an iterative process of architectural modernization, deployment, and ongoing enhancements. Smartly carry over runtime and inter-process connections from various server hosts into cloud-native structures. Expedite the integration of legacy applications into continuous integration and continuous deployment (CI/CD) workflows. Eliminate outdated physical and virtual infrastructure along with the need to upkeep operating systems. Furthermore, ease the cloud migration journey by adopting a gradual modernization approach toward advanced cloud solutions like Kubernetes platforms or Platform as a Service (PaaS), ensuring a smooth transition to the future of application management. Embracing this method not only facilitates immediate gains but also prepares organizations for long-term technological advancements.
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