Dynamics Telephony Description

Dynamics Telephony unifies your telephone system with Dynamics 365
- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports

Pricing

Pricing Starts At:
$15.00/month/user
Free Trial:
Yes

Integrations

API:
Yes, Dynamics Telephony has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Dynamics Telephony
Year Founded:
2014
Headquarters:
Ireland
Website:
www.dynamicstelephony.co.uk
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Media

Play Video Dynamics Telephony Screenshot 1 Dynamics Telephony Screenshot 2
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Product Details

Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Dynamics Telephony Features and Options

Integration Software

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Dynamics Telephony User Reviews

Write a Review
  • Name: Polly C.
    Job Title: Consultant
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid reliable Agent Desktop for Dynamics CRM and Avaya AACC

    Date: Nov 11 2021

    Summary: We put this into a 200 agent contact center in Athens for a blue-chip retailer in association with local Avaya Distributor and local Microsoft Platinum Partner. Dynamics Telephony was the solid glue that brought the whole system together. Their experience and expertise made the project a success. Thanks guys!

    Positive: Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.

    Negative: Price could be lower. Could be easier to configure some of the features.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sales
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Dynamics 365 telephony integration

    Date: Nov 10 2021

    Summary: Dynamics Telephony stood out during our evaluation period and if we change our telephony system in the future, Dynamics Telephony will still be compatible with whatever we choose.

    Positive: Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365.
    No server required.

    Negative: The color scheme could be better and the icons could be bigger.

    Read More...