Zoho CRM Reviews

Summary: Zoho CRM is a significant form of customer support, social communications, and sales automation. It applies all the mechanisms to broaden the market segmentation of a firm. More so, Zoho CRM creates a stable business plan, which allows lead generation and business analytics.

Positive: Zoho CRM has the communications capacity, which increases the value for every relationship that a company have. Besides, Zoho CRM has the sales automating feature, that brings more customers and sales in the firm.
The program is swift in conducting the market analytics, which is a form that offers the management with details of how to market for the products.

Negative: Zoho CRM is simplified, and has a listening department that allows customer questions to have a solid answer. More so, Zoho CRM is friendly and has no extra costs when deployed.

Summary: Zoho CRM is a sufficiently managed communications platform, that allows business to improve the sales volume and relate efficiently with customers. More so, Zoho CRM has a genuine value for the digital support, where several mechanisms are well outlined.

Positive: Zoho CRM is the accurate sales automation and forecasting platform for businesses.
More so, Zoho CRM includes the communications aspect, that covers different form of business consolidation.
More so, the surveys from clients are well conducted using Zoho CRM.

Negative: Zoho CRM is a genuinely supporting platform, that increases the business penetration in the market, and this automatically increases the value for every marketing option.

Summary: Zoho CRM is the acceptable digital communications tool, that allows enterprises to automate sales and offer accurate engagement. Besides, Zoho CRM creates an email marketing campaign, which increases the number of customers the business works with.

Positive: Zoho CRM is a customizable software that manages the ways business customers are communicated within the company. Their details are well collected, and stored for the purpose of future engagement. Besides, Zoho CRM has an excellent email marketing, a solution that digitally engages the users. Lead nurturing and digital campaign support are other credible features from Zoho CRM.

Negative: Zoho CRM is a competent and highly supported communication item, that collects the communications information of the employees. The mechanisms used by Zoho CRM for valid communications allows firms to market their products without compromise. Nonetheless, Zoho CRM lacks accurate activity tracking features.

Summary: Zoho CRM has become a very key shower for the development of various negotiations within our company, the real estate sector for which we work is very important and the negotiations of all properties are also important, so this platform is very essential to be able to Develop all pending property negotiations. Previously it was a bit complicated to manage the large number of properties that we had to manage, it was a bit complicated to carry out this whole process manually, since we had to do weekly paperwork to have proof of all the negotiation with the clients, however after the arrival From this platform everything was much easier, We are currently enjoying the opportunity to retain more potential customers, we can also detect potential customers within social networks due to the interactions they make with our publications, This platform integrates correctly with our networks social, which allows us to detect movements of important potential clients, to later transfer them to our CRM system. I love how this platform has automated the workflow within my company, it can also perform all kinds of automated actions without the need for an Internet connection, this helps make the negotiation process much more feasible for everyone.

Positive: Zoho CRM is an important platform to manage all your negotiations, this platform when your negotiations are carried out in a much more feasible and simple way, it will also help you to manage all the negotiations simultaneously, without losing sight of any of them , for any company it can be a bit difficult to manage negotiations manually without any type of software, with the help of this software you will be able to have a correct administration and optimize the sales process. During my experience, I have visualized the following positive things:

1.- One of the main positive things about this platform is that it can manage the agreements, in this way you will be able to know what stage the negotiation you are doing with the Client is in, to take advantage of each of the opportunities in the best possible way. time, that will help you close much more deals in less time. Agreement management Divide the entire negotiation into several stages, in this way you will be able to know what stage you are in and what type of action you will need to finalize the deal.

2.- I love the way in which this platform automates the workflow, in this way every time our work team within the project area follows up with the client, they can signal, all that information will be stored in a specific area Thanks to the automation system, we can create an automated process so that all that information is stored within the area of ​​potential clients. This allows us to save time and streamline the workflow in general.

3.- Another thing that I love is that the Canvas system has been implemented, in this way you can redesign the general appearance and style of each of the negotiations that you carry out, for example, you can modify the general design of a section of the platform, in order to have a much more comfortable experience, you will be able to choose between several personalized templates to improve the specific view of the sector or the negotiation that you are carrying out. For example, in the section of a negotiation of a client, you can modify the specific interface of that client, adding a couple of things so that this interface looks much better and it can be much easier to enter it.

4.- From the main panel of this platform I can see all the negotiations that are being carried out in real time, it is one of the most important functions because I can know exactly the route that the negotiations have been taking, I can know the stages in which each negotiation is found and detect which of the potential clients was about to make a negotiation with us. This real-time visualization process is very important for us, since in this company it is based on the sale and purchase of real estate, and the fact of negotiating a property is very important to us.

Negative: At no time have I presented any type of failure with respect to the Zoho CRM application, this platform has always provided positive results which have helped me to finalize important negotiations. I use this application in its web version, its version for computers and its version for mobile devices, and at no time in any of the three versions have I presented any fault with respect to the features or functions that it has offered me. At all times I have been able to obtain innovative results, the negotiation has always been fluid and successful, we have also been able to retain potential clients that are very important to us but have remuneration for our sales. I hope that this platform will continue to provide me with positive results without any failures, as this helps our company to progress consecutively.

Summary: For us in our corporate sector, this shower has meant a fairly proportional advance. Previously, our sales were a little less due to the fact that we were not able to control the large flow of sales that we receive daily. However, with this great shower we have been able to control the number of clients we receive from various sources, such as the advertising campaign, the negotiations via email, and the negotiation and physical. Within this shower we can store all kinds of negotiations of our company, we can have a virtual report of all the sales that have occurred over time, without the need to resort to high expenses in doing paperwork for physical sales. We are a company that sells properties weekly, having this software within our general functionality as a company has meant a constant benefit. In the first month of starting to use this platform we did not have changes, since there were not so many sales that we assigned from all the software, however with the passage of time we realized that this application did not allow us to control large sales that everyone made our real estate agents, we can record all this within this platform and keep track of the negotiation, we could have with that you if all the negotiation parameters are being met and if the client had accepted the negotiation.

Positive: Customer acquisition and retention is extremely important to us, which is why we use Zoho CRM as our main way of retaining customers and being able to conduct business in a much more corresponding way. During our experience various positive features have been involved which have allowed us to develop a solid experience at all times, one of the main positive features that this software gave us is that it has a complete session of the sales process, we can know exactly and in real time as a specific sale has been flowing, we can know the Percentage of complication that the negotiation has at all times, we can know exactly the sales forecast corresponding to the sales that we have had previously. The sales nautical is one of the most important things for us, since it gives us a graph in which we can know the growth that our company may be having in the future, this graph tells us with that attitude if sales have been growing or decreasing with the passage of time. Another important feature for us is that it allows us to manage our capital for all our sales, this means that it allows us to generate a budget and control the costs of each negotiation, we can know exactly the materials that we have spent for a specific negotiation. . Finally, this software has an excellent integration with that campaign marketing system, this helps us to transfer the lieutenant obtained to our customer retention system in which we can carry out the corresponding negotiation. For us it is extremely important that the integration with this marketing system is stable at all times, since the transfer of your client is essential for us, it helps us generate much more sales thanks to advertising campaigns.

Negative: The main problem that I have noticed during my experience with this software is that it does not work at all if there is no active internet connection. On several occasions I have tried to access the shower to be able to review the reports and see the progress that sales have had since the last time I had an Internet connection and my computer, however this has not been possible, since all the information of reports and sales generated in real time is stored on internal servers, for which it is mandatory to have a stable Internet connection to access the main system. I would love to be able to access this system without the need for an Internet connection, since on several occasions I am out of the office but I need to review past reports at this time, and this is not possible. Another of the negative things of this is that it does not have any function to be able to make government tax declarations, in this way when we generate the negotiation reports with each client, we cannot insert the taxes that we have to pay for that negotiation, it is a This is a real problem since in order to insert the taxes in the negotiation report we have to do it internally within our company, we cannot do it within the software, it is not possible.

Summary: We are super happy with Zoho CRM, And for the price, it's an awesome software application. On boarding is easy and support is excellent. Pricing is super affordable for all the features.

Positive: Zoho CRM is super customizable. There are tons of features that can be customized to meet our needs. Support is generally great. Easy to reach someone via chat during business hours and after hour requests are followed up on. Screens are well designed and can be tweaked to meet our preferences. Great integration with other Zoho modules. Really nice knowing that we can roll out Zoho across different business functions - and all will be integrated. Overall easy to use and feature rich. Wish that we would have switched to this years ago.

Negative: Starting up can be a little overwhelming - as Zoho covers so much. Some of the modules (such as Meetings) are not as strong and 3rd party best of breed products - so there is a trade off for a fully integrated system such as Zoho.

Summary: I would definitely recommend ensuring that your user community is engaged and all your use cases are captured properly to ensure that this fits all your requirements.

Positive: Zoho CRM has a suite of other products that easily integrate into its CRM. Thus there is a very strong and robust ecosystem coupled along with the CRM offering, which is always an asset as your needs grow there are a number of already off the shelf products that can enhance and enrich your base CRM implementation.

Negative: Generally I did not see any major concerns with Zoho CRM, though the one thing that I would hazard to say is that there are certain aspects that are a bit convoluted when trying to customize and enhance.

Summary: Overall, I find it very efficient in getting my job done. It helps me save time and exert much effort.

Positive: I've been using Zoho for providing customer support customer via emails, chat and meetings. It has also been helpful to me when it comes to booking appointments.

Negative: I hope they are able to pull up both chats and emails in just 1 window.

Summary: Really good, helps to ensure we have system support when remote working. Previously we were using Zoom and it was not as efficient.

Positive: Efficient and reliable service, it is easy to connect and reacts quickly. We have not encountered any service issues.

Negative: We have not came across any negatives of using this service, it is easy and efficient. It meats the needs of our company.

Summary: I have been using Zoho CRM for about 2 years. Previously, when we were having a strong flow of property sales in our company, it was quite complicated to control all the sales and serve them all in a considerable time, so that's why we decided to use Zoho CRM in our company. Our experience has been quite pleasant, we are very happy to be using this software because it has allowed us to control sales, serve all customers in record time and manage to have control over each sale, knowing what percentage we are in each sale and know how long it takes to complete it. I consider that I have felt quite comfortable with Zoho CRM, the interface was very easy to use, it has been a software that has made us grow a lot as a company, it has achieved that sales are completed faster since we can give faster attention to the clients. We currently use it and will continue to use it in the long term.

Positive: Zoho CRM has become one of the most important software in our Sales and Marketing sector, for us, this software is worth a lot because it helps us control the great flow of sales, from the capture of the lead to the completion of the sale. The features that I liked the most were:

- Zoho CRM has a section that is constantly updated and works in real time, where all the sales processes that are open at that time are reflected, so it is easy to know exactly how many customers have been served or if any customer has any pending request. The progress of the sale with the potential client is displayed in real time, so it is easy to know the details of the sale.

- Depending on the sales we have had in recent weeks, Zoho CRM makes a graphical sales forecast, which helps us project how many sales we will have in the future. This is important because we can mentally prepare and become even more organized when we know that sales have been steadily increasing.

- It allows me to serve customers in a very fluid chat, in addition, it allows me to activate notifications of requirements, something that makes it much easier to respond to our customers. We can respond to them in less time when we receive a notification.

Negative: The main negative points that I have considered about Zoho CRM are:

- Zoho CRM does not allow me to do any type of accounting about the sales made. It does speed up the sales process, since it keeps me in touch with the potential client and helps guide them through the sales process, in our case, when we sell properties, we use Zoho CRM, however, I would like to be able to provide statements of accounting about the sales made in the last few weeks, and this is something that Zoho CRM cannot do.

- Zoho support was not entirely positive, when we started using this software, several doubts arose about the adaptation to the offered functions, Zoho support took several days to answer our questions.

Summary: Great option to set up your online portal and enhance businesses. You can manage and modify the settings based on your individual requirements at a minimal, (or no) cost at all

Positive: This portal has far reaching opportunities to tap on unclaimed clients and information. It helps small time retailers and businesses get an interactive portal to boost up their sales. A free as well as premium option to enhance your marketing by gaining powerful integrations and providing a secure cloud storage. Zoho aims at providing world class options to boost up businesses at least prices.

Negative: An all interface option that supports iOS, Android, windows interfaces would be great. I have to log on to my desktop to access the portal. Last I heard, they were in process of developing these options as well. But I am yet to discover them.

Summary: This is a decent CRM tool with a couple of caveats. But overall I would recommend it. You can integrate with a lot of other applications which is a huge plus point for this tool.

Positive: The application as a whole is user friendly and the design language is fantastic.
It's like a single stop solution for you to manage all your CRM tasks. There is one single dashboard where you can track the end to end process.
The integration landscape is fantastic.

Negative: The application is sometimes slow, but that's always a rare occurrence, maybe twice every month if you are using on a daily basis.
The sync features take a long time to load.

Summary: At the time when I used this software, I was looking for an inexpensive expense reporting software that behaved similar to that of Concur. I found that Zoho was as easy to use and gave me the tools I needed.

Positive: The ease of use from a cell phone and the reports it generated made this a good tool for a small business.

Negative: It has been a few years since I last used this software, and from what I can recall, there wasn't any cons that I can speak of.

Summary: We have had great customer service. Anytime there is an issue we are able to get quick answers and help.

Positive: We like the ease of use, from setting up accounts, entering orders and running email campaigns. We integrate this platform with a shipping platform and website.

Negative: We don't have any dislikes about this platform.
We have used it for many years, and it has worked well.

Summary: Overall I enjoy using Zoho CRM and it's a great asset.

Positive: Lots of white space between modules and easy to navigate.
Design is up to par with other leading CRMs.
Easy to use and create new dashboards.

Negative: Sometimes there are bugs and glitches, even when fixed quickly causes some downtime.