Alternatives to imagicle

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features. Promotional plans: Hosted PBX Basic - $9.95/month Sip Trunking Basic - $4.95/month

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Customers want to be able to communicate with you via phone, chat, or online. Your contact center must be able to accommodate every customer's preferred communication medium. Cloud-based Contact Center as a Service (CCaaS), gives agents the power and flexibility they need to meet customers at their level. It also saves money on hardware and operating costs. CCaaS, an omnichannel customer service solution, is offered as a Windstream Enterprise service. CCaaS is built on our robust Unified Communications as a Service technology. It seamlessly integrates key contact centers communication types such as voice call, webchat and text messaging with omnichannel route to ensure customers can connect in the most convenient way. CCaaS also includes call management and measurement tools that help optimize agent handling and drive first-call resolution.

Suite Answer Center and The Answer were created to allow the receptionist/CSR to quickly implement a variety call handling and messaging features using a click of a button or function key. CTI software applications are installed on CTI Cloud’s Business Hosted VoIP platform. This is a cost-effective solution for companies that want to answer their clients' calls in a professional and personal way. CTI Attendant console was created for medium-sized to large businesses. CTI Attendant Console has many benefits, including reducing lost calls, increasing call-holding time, and enabling the efficient and fast processing of calls. It is a winning combination to combine the functionality of a regular PC running Windows 8 or above with the secure, state of the art technology of CTI Cloud’s Business Hosted PBX platform.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Syteg SSP cloud phone center offers advanced software to increase customer satisfaction and lower your business expenses. We offer a wide range services that can be used to help any business grow. Flexible pricing and reasonable prices will allow you to manage your call center efficiency while increasing your business's performance. Consider how many calls you make each week to determine the best pricing plan for your company. Inbound and outbound customer service are two types of support that you can provide to your client via telephone. Inbound call - this is the stage in which a customer calls and an operator attends to their needs. He answers his questions, provides information, etc. Outbound call – This stage is when a call center operator calls the customer to update him on progress or inform him about any changes, innovations, or policy updates.

It's easy to set up - Supports multiple phone models and operators, and can be easily integrated with existing centrals. You can easily manage all your phone communications using an intuitive and user-friendly platform. Each incoming call will be routed to the appropriate person/agent at exactly the right time. An intuitive online control panel allows you to easily record, monitor, and listen to all calls made by your operation. You can create unlimited call routes that you can manage in the backoffice. You can create customized messages for automatic attendance - set up by extension number, time, or caller. You can redirect incoming calls to predefined numbers, forward busy calls to your queue, and keep the caller's information for future reference. When you need to connect three or more people, conference calling is a powerful feature.

Free telephony service that allows you to make outgoing and incoming calls over the Internet. It offers a wide range functionality for your business. You can purchase all types of Latvian and foreign numbers to receive calls and forward them either to a call center, or a mobile phone. Call abroad or within Latvia for as little as a cent per minute You can call from your phone without changing SIM card or operator. You can listen to the audio of each call. You can view real-time call statistics and reports. Predictive dialer, click2call and other tools reduce agents' dialing time. Auto dialer automatically sends recorded messages to all numbers. The background music plays and the call is forwarded to the first or all available operators.

Ameyo Engage, the only cloud-based call center software, focuses on customer service and engagement. It is suitable for all businesses. Ameyo Engage empowers businesses to take control of their operations. It allows them to make faster changes to Customer Interaction Initiatives and engage employees. This results in better customer service, increased sales & collections, and ultimately loyal customers and happy employees. Ameyo has been ISO/IEC 27018 Certified, ISO 27001 Certified, and PCI-DSS compliant.

We are committed to providing Restaurant Chains with the best technology resources. This is essential to streamline operations and meet growing customer demands. Our Supervisor Module will help you identify opportunities to improve customer service and keep you informed about your business processes. You can take full control of your business operations through monitoring your agents, inventory, analytics, and more. The system can be tailored to your specific needs. Our sophisticated phone router reduces wait times and improves customer service. Calls can be sorted, managed and distributed to an agent. All features are customizable. Our VoIP Softphone software allows you to replicate the functionality of your desk phone right on your screen. It includes all the necessary features, including call transfer, hold, multiple lines, voicemail, and call transfer. The server allows you to manage your team's communications easily.

Vodia is a software-based PBX that runs on Windows and Linux. It offers all the advanced features you would expect from a full-featured PBX, including call queues, auto attendants and call forwarding. Vodia is also the pioneer in Multi-Tenancy. You can host Vodia on a dedicated VM( Virtual Machine) in the cloud, premises, and maintain multiple FQDNs for each customer. Sign up for a hosted demo license code for 60 days.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Cloud-based call center software can solve the problems in traditional on-premise systems. Cloud call center software allows businesses remote management of their call centers and data protection from external threats. Sip2Dial's cloud-based call center software gives agents all the tools and data that they need. Our cloud-based call center software provides an intuitive interface that connects customer settings from different channels and directs to different agents. Our cloud call center software's best feature is its ability to eliminate hold time and allow your clients to revive an agent callback when their position touches the front. Make things easier and increase transparency. Sip2Dial is able to understand the exact needs of our clients. Sip2Dial takes the time to understand client requirements and performs data collection and analysis to improve operations, optimize usage and drive better business results.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

Nextiva Call Center provides a complete cloud-based communication and collaboration platform. Nextiva Call Center is an enterprise-grade call center tool that increases first call resolution, provides automated callbacks and responses, and seamlessly monitors call flow, call volume, and call flow. Nextiva Call Center allows you to quickly scale to meet fluctuations in call volume without having to change your infrastructure settings. The core features include automatic call distribution and advance interactive voice recording, agent status and display, instant promotion, call promotion, 3-way conference calls, call queues, monitoring, and many more.

Broadvoice simplifies communications for small- and medium-sized businesses (SMBs). It combines powerful cloud PBX and UC features with virtual call centers in one award-winning Unified Communications as a Service platform (UCaaS). This platform delivers enterprise-class features at reasonable rates. Broadvoice's redundant, secure network and hosting infrastructure connect the platform to enable SMBs to securely connect with customers from anywhere, anytime and with any device. Broadvoice is ranked among the Deloitte Technology Fast 500 as well as the Inc. 500 Fastest Growing Private Companies.

All the tools they require, such as voice, chat and file sharing, can be accessed securely via a web browser from any location. No hardware or software installation is required. Easily scale your sales and support by adding virtual agents. These agents can be customized with sales scripts, prequalification requirements and knowledge base assistance. Callision's cloud-based browser-based cloud call center suite allows you to work from anywhere, no matter where they are located - no need for any equipment. Get started today and reach your customers in minutes. Automagically detect problematic interactions and send them off to managers for their review. Reduce staff expenses, close more sales per agent, improve customer satisfaction, and see where there are resource leaks. In three clicks or less, you can set up phone numbers, voice menus and call queues, conference bridges and call recording. One dashboard allows you to manage multiple sales and support departments from one place.

Quvu is a fully cloud-based, innovative contact centre management system. Our technology is self-built and empowers businesses to transform the way they handle customer contact, analyse performance, and improve agent productivity. Quvu offers tangible benefits to call centers of all sizes by incorporating Predictive and Preview dialling, our advanced iQ wallboard, Real-Time Customisable Statistic, Ofcom & TPS Compliance, and many other intelligent features. Everything you need to manage your operation is accessible through a user-friendly web interface that can be accessed from any web browser. Quvu is a powerful tool that allows you to reach more customers and prospects, conduct market research, and ensure customer retention. It also provides valuable insights that can be used to improve your performance.

Your Business. Connected. The Future of UCaaS Platform. Unified Communications as a Service allows you to communicate with all your devices regardless of where they are located. Your phones will continue to work even if your office loses power because the UniVoxx Platform runs on cloud-hosted servers. Our mobile phone application can be used by your business to make and receive calls. This eliminates the possibility of business interruption. Companies can connect as few as one extension to multiple locations or as many as 100,000. All data is encrypted at the end so that only the intended recipients can see them. Multiple enterprise-grade data centers power this feature. 99.99% uptime, guaranteed! Integrations that allow for instantaneous data flows between multiple applications. This improves business efficiency and drives quantitative corporate decision-making.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.

Unlock the best features with call center software. A call center software can help you run your business more efficiently and effectively. You can choose from a variety of dialing modes, including progressive, predictive, manual and preview. Reports based on attendance, performance, call logs and analytical reporting. Allocation of calls according to the availability of agents, agent category, agent skill, and other parameters. Integration of the call option with the internal CRM and the click-to dial button on the website. The dialer of call center software has an excellent feature that allows for an automated callback in the event an agent misses a call. SanCCS cloud-based call center solutions let you handle interactions with your customers across multiple channels, such as Facebook, Viber and WhatsApp.

Hosted Business Phone System PBX can make any company sound and function as a Fortune 500 company. All your calls can be answered by an auto-attendant. This allows callers to dial by name, choose extensions, and select departments. You can have your calls transferred to your mobile phone automatically if you're on the move. T-Max is completely geo-redundant. Our servers are hosted in top-notch data centers across the United States. Multiple carriers are used to ensure maximum connectivity to the PSTN. T-Max uses high-quality desk phones made by Yealink and Polycom. There are many models to choose from to best suit your environment. We offer a variety of reception consoles, agents phones, wireless phones, conference room phones, and wireless phones. The best Hosted Business Phone System for the price is available today. 1-888-245-34883 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service And Much More

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

Affordable outbound and inbound cloud phone calls. Power dialer and telephone answering software empower sales teams and call centres. Friendly, human support is provided. You can take control of your inbound calls with all-in-one software that allows you to receive, transfer and handle calls from anywhere. Agents can log in from anywhere and instantly start handling calls using a computer, a USB headset, or an internet connection. Managers can view reports, update settings, and monitor results. It is vital that calls are managed and handled promptly. Octopus gives agents all the information they need to manage calls efficiently. Your business's size may mean that your agents receive hundreds to thousands of calls each month.

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

It is 100% cloud platform that uses the Google Cloud Platform's world-class quality standards. It is based on WebRTC technology and works with any operating system. It does not require VPN, consumes low bandwidth, and can be used for telecommuting. It allows you to communicate outgoing and incoming with customers via various channels, such as phone, mail, chat or SMS, email, chat, WhatsApp, SMS or web forms. You can communicate with your customers using the channels they prefer, as well as the ones that work best for you. We are an Omnichannel Contact Center Platform. This means that we can manage communication with customers via different channels. Customers and agents have a homogeneous experience. Different communications can also be linked in comprehensive business processes.

Cloud Softphone collaboration suite will revolutionize the way you communicate. Create and customize a white-label UCaaS system. Cloud Softphone lets you choose from over 100 premium communication features. You can communicate more easily, no matter where you are. Instant communications are a way to embrace the modern workplace. Your teams will have a powerful tool that combines all the essential business phone features with industry-leading UCaaS. This will create a single collaborative experience. Push notifications keep your customers informed and reduce battery drain. File transfer can improve your platform's communication capabilities. Allow your users to send and receive all types of files. Codecs that maximize call quality will allow you to add high-quality video and call capabilities to your app.

We believe that consumers deserve frictionless, voice-driven access to the companies they interact with every day. Parlance empowers companies to harness the power and voice of voice. It allows customers to speak naturally to you and connect with you directly over the phone. There are no long hold times, confusing menus, or numbers to press on a dialpad. Parlance voice-enabled phone routing solution makes it easy for callers to get to the right place in any company without having to use long hold queues, IVR menus, or Automated Attendants. High levels of engagement result in a positive ROI and immediate impact. Deliver the customer experiences you want and the efficiency your contact centers require. Callers are encouraged to call, increasing agent availability and reducing costs.

Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online.

OpenCall AI empowers you to grow your business by generating revenue, reducing overhead and streamlining all phone activity for seamless operations. OpenCall increases sales, customer satisfaction and margin. Our AI handles the routine calls so that your team can focus on the moments that really matter. Every business is unique. OpenCall creates a customized AI call center for every client. Our AI follows your current processes so that you can focus on what you do well. No more voicemails or call centers. No more copying information into your EHR. AI that is HIPAA compliant handles every call. This improves the patient experience while reducing costs by >50%. OpenCall acts as a personal secretary. We can handle booking requests, answer questions, and even call potential customers for you. We keep you informed without disturbing you during meetings. OpenCall.ai is a winner in any market. OpenCall.ai's advanced customization makes enterprise-grade features available to everyone.

Real-time call center metrics can help you create a more efficient and productive contact center experience for customers. Unlock the power of real-time data from both internal and external sources to improve customer experience. Real-time queue and call metrics give you a complete view of your call center operations and help you reduce wasted workforce labor. You can use contextual data to predict your customers' next best actions. Meeting customers at the right time in the buying cycle can prevent poor customer interactions. Flexible dashboards allow your managers to view team insights and filter data down to see individual agent performance.

It is essential to include your call centers in your efforts to streamline communication protocols and workflows. This will help improve patient experience. Hospital call center operators are able to communicate directly with patients and medical staff from all enterprises and serve as a vital communication link. Organizations of all sizes can use our customizable software applications to overcome communication barriers in healthcare. Our hospital call center customers have reported reduced caller wait times, faster and more accurate communication with the on-call staff, as well as improved code call handling using 1Call software. Our secure messaging app, telehealth capabilities and EMR integrations streamline workflows and reduce alarm fatigue for medical staff.

Phone Manager allows users to communicate quickly and easily with co-workers, making them more productive. Phone Manager offers a variety of features to fit different environments. These include contact views, directories and chat to facilitate communication with coworkers, agent control, and tool-bars to make contact center workers more productive. You can stay connected with clients and colleagues while you are out and about, or at your desk. Phone Manager Mobile lets users stay in touch wherever they are. This ensures that important calls don't get missed. Presence profiles allow users to communicate what they are doing and also give them control over how they can contact them, such as routing calls to softphones or placing them on do-not disturb if they are with clients. Our outbound calling solution makes it easy to chase payments, call potential customers, or remind clients of appointments.

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Mango Voice allows you to modify your phone system and call flow. Our Digital Switchboard is easy to use with drag-and-drop. Mango Voice makes it easy for you to control how each extension handles an inbound call. You can choose from a variety of operations and drag them onto the dial plan with our Digital Switchboard. Drag operations around to reposition them in the dial plan. Once you're done, click Save to save the changes. Mango supports all models of Cisco and Yealink phones. All phones other than those models will not work in our system. Yealink's phones are superior to any other phones currently on the market. To find out if your phone is supported, please contact a sales representative.

Voicelogic is a full-service house for marketing communications. All services include free data scrub, free duplicate removal and some free web scraping and extraction services, depending on the campaign. These are just a few of the many free services you have during your campaign. VoiceLogic has been a pioneering company in the field of new marketing technologies. We provide highly effective Call Center services to generate sales, leads, and attend events. Voicecasting, voicecasting and voicemail courier are just a few of the innovative messaging options we offer. Unique tools for business-to business and business-to consumer marketing. Computer telephony services for businesses and marketing solutions. Communication software and services to support business growth and marketing success. Ringless messaging, live hot transfers, electronic leads transfer, operator-guided voicemail courier, and many other features.

We can help you connect with customers, partners, suppliers, colleagues, and other people through our cloud phone solution. Nautilus 3-in-1 Suite (IP Phone, Softphone, Mobile Application). With IP phone, softphone and mobile application, you can stay connected with your client and colleagues. You can host up to three people at once on a live call. This makes it more collaborative. Extra voice channels can be added for more people. To confirm when each number is available to receive calls, you can create customized schedules. You can keep in touch even if you are not at work by forwarding calls from your mobile device.

A differentiated customer experience can make a difference in customer loyalty and customer advocacy. It is essential to provide a clear and consistent Omni Channel experience to all customers who contact you. Cloudphoney offers multichannel Customer Interaction Solutions both on-premises and cloud. This allows customers to understand the dynamics of customer expectations and what it takes for them to be happy. Cloudphoney's contact centre solutions meet your needs throughout the customer journey, from lead nurturing to customer retention. Cloudphoney's solution-rich offerings include Call Queue Management and Automatic Call Distributor. Outbound dialer, Call Back Requests and Call Analytics are just a few of the many features that Cloudphoney offers. These features allow for superior IVR self service while reducing discord in agent-assisted conversations.

Kunnect offers high-quality hosted call center software that will help you run your business smoothly. Kunnect is the best Hosted Call Center Software on the market today. Our Amazon cloud-based solution covers all your call center software needs and telecommunications requirements anywhere on the planet. Kunnect's XVP – Hosted Call Center Solution is an affordable and simple to use predictive dialer that integrates CRM scripting. This allows customers to be more productive, reduce operational costs, improve customer satisfaction, and increase productivity. Our solution is used worldwide in call centers and empowers at-home agents. Kunnect's cloud-based predictive dialing system supports structured, automated right party contact. This will ensure that you keep your promises to customers and keep in touch. Predictive dialing and preview dialing modes are available for greater flexibility and productivity. Post-call actions such as printing invoices or lead sheets.

Every time, deliver the best customer experience. Webex Contact Center is a flexible and innovative cloud contact center that can help you increase customer engagement. Your customers will have a rich experience and you will be profitable. Your agents can deliver the best customer experience every time with data-driven artificial intelligence capabilities. Deeper customer engagement leads to increased sales conversions, revenue, retention, customer satisfaction scores and first contact resolution. Agents can collaborate with each other using integrated collaboration tools to enhance the customer experience and maximize the outcome of every interaction. Intelligently distribute calls across agents at multiple or remote locations using routing that is based on skill, capacity, load balance, and agent availability. Highly sophisticated distribution of call queues, including overflows based on skill set, group cading and more.

Connect agents with customers and get answers from anywhere in this world. Your customers will be happy when they are connected to the right rep and get the right answers as quickly as possible. Outbound dialer integration and CRM integration allow you to follow up with customers and close business. We'll help you connect with customers on all channels. Native cloud-based administration makes it easy to set up and deploy. You don't need any special hardware. Simply download the app and you can start making calls. Voice Intelligence™, which provides recommendations for agents and allows managers to monitor sentiment and find trends right away, helps them. Managers can keep track of agent activity and performance using real-time dashboards, call volumes, hold queue metrics and customizable wallboards.

Easy to use telephone answering service. Instead of answering your work phone, we will send you a message. Business partners don’t like it when someone from outside the company answers the telephone. It was normal for everyone to answer the telephone, so I might not get accepted in the company. The company is still small so we might need to deal with it internally. The operator will handle all phone calls for the company/office. We will notify via chat or email. It can be opened online in about 5 minutes and it can be done the same day. You just need to transfer the call, and the operator will respond immediately. It supports many services as a notification destination to phone notifications. The chat will allow you to share information within the team. You can view the call history on your smartphone or PC. You can also make online payments and change your phone settings. You can modify the notification destination or add mentions based on the destination.

Servetel's cloud suite includes a variety of best-in-class products, including number masking, toll-free number and virtual number, smart IVR, OTP verification, voice broadcasting, and OTP verification.

BelSmart provides businesses with a comprehensive suite of cloud communication tools that streamlines all communication needs onto one platform. Cloud PBX offers advanced features like call forwarding, auto attendants and voicemail to ensure seamless call management. Our Contact Center software includes omnichannel mass messaging to provide personalized and effective outreach on multiple channels. Our Auto Dialer and predictive dialer tools will increase your sales efficiency. They are designed to maximize productivity while connecting you with more prospects. BelSmart offers White-label solutions that allow you to customize the platform and brand it for your customers, enhancing service offerings. BelSmart's key features include Omnichannel Messaging (including Lead Management), Automation Workflow and seamless integrations via API and Webhooks.

You can easily and cost-effectively set up customer support or support call centers. You can track your virtual agent as well as customers. SIMPSY Voice, a SIMPSY LLP product, provides a platform to support call centers. It offers low subscription fees and affordable call rates to help businesses outsource or offshoring customer support. As you market your business abroad, establish an international presence using local numbers. Integrated with a CRM Transform numeric phone numbers into prospect/client name. Agents can record every interaction with prospect/client. You can pick up calls from anywhere and make outgoing calls anywhere, without paying an international call rate. Pre-recorded recordings can automatically greet your callers. You can also direct your callers to the right person by letting them input.

First Contact offers powerful call scripting and agent workflow software that optimizes your outbound and inbound call handling. This is achieved by adjusting the workflow and management information to fit your business rules. We support preview and progressive dialling as well as call blending and full integration with your CRM Systems and contact centre services. This powerful and intuitive Workflow Based Scripting capability allows for informed Customer conversations and, in effect, guided scripting software. It also significantly reduces training costs and mitigates business process risk. You can collect and report on each contact's outcome so that you can easily see what is happening in your company. This allows you to integrate your business with the rest of the business to improve your customers' experience. This cloud-based call scripting software solution integrates with your existing telephony system and CRM.