Moneypenny Description

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

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Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.
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Pricing

Pricing Starts At:
$56 per month (20% off deal)
Pricing Information:
$56 per month (20% off deal for life)

Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Moneypenny
Year Founded:
2000
Headquarters:
United Kingdom
Website:
www.moneypenny.com/us/
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Moneypenny App

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support

Moneypenny Features and Options

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.

Call Center Software

Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Live Chat Software

Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Call Forwarding Service

Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.

Virtual Receptionist Service

Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.

Managed Live Chat Provider

Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.

Legal Answering Service

Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.

Moneypenny Lists

Moneypenny User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Business owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Super easy AI call service

    Date: May 11 2026

    Summary: Great service for small business founders who have lots of people calling every day. It frees you up without the cost of either hiring a person or using a human answering service. My previous service charged twice what I now pay Moneypenny for AI.

    Positive: How easy it is to get going. The staff do a lot to help you which is beneficial in the early days. I moved from a human answering service to this and was a bit sceptical but I am now sold and my customers are happy.

    Negative: Unsure yet - the pricing is a little confusing at first as they offer human overflow which is priced differently

    Read More...
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