Podium
Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.
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Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Maple
Maple is an innovative voice AI platform tailored for the restaurant industry and similar service-oriented businesses, designed to utilize advanced natural language processing and menu-specific intelligence to handle incoming calls around the clock. This system not only accurately processes orders but also manages reservations through booking, modification, and cancellation, all while intelligently upselling and accommodating multiple languages to ensure teams never miss a business opportunity due to unanswered calls or manual interventions. By integrating seamlessly with restaurants' point-of-sale systems, Maple comprehensively understands menus, addresses dietary restrictions and allergies, captures orders with precision, personalizes guest interactions, and drives higher average ticket sizes alongside improved operational efficiency. Additionally, its robust infrastructure is built for scalability and reliability, serving both single and multi-location operations, allowing restaurants to automate routine call tasks, enhance order capture, and elevate guest experiences without the need for additional staffing resources. Ultimately, Maple empowers restaurants to focus on delivering exceptional service while streamlining their operations effectively.
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Otto
Otto serves as an AI phone assistant tailored for the hospitality industry, designed to efficiently handle every incoming call, take food orders, manage reservations, and respond to customer inquiries, thereby allowing staff to concentrate on their guests within the establishment. More than just a basic answering service, Otto functions as an always-available digital team member that engages in natural phone conversations, accurately captures comprehensive orders, books tables, addresses frequently asked questions, and escalates more complex issues as necessary. This innovative assistant seamlessly integrates with a venue’s existing phone line and connects with CRM systems, ordering processes, and kitchen workflows, transforming each interaction into a standard operational activity rather than an additional manual chore. Furthermore, Otto can be customized to reflect the unique brand voice of each venue, ensuring that restaurants, cafés, bars, and takeaway establishments deliver a consistent and high-quality customer experience while leveraging the capabilities of AI technology. By incorporating Otto, venues not only enhance efficiency but also foster a stronger connection with their patrons.
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