net2phone Description

net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.

Communication breaks down when channels are scattered and tools do not talk to each other. net2phone solves this with a connected business VoIP and unified communications platform built for teams that cannot afford dropped context or slow resolutions.

Unite, net2phone's unified communications solution, brings voice, messaging, video, and chat into a single place, with call and video recording, transcription, sentiment analysis on voice calls, automated action item tracking, and AI-generated follow-up emails.

AI Agent handles inquiries and completes workflows on its own, answering questions, resolving support cases, scheduling, and managing returns across phone and chat, in 30+ languages, with seamless handoff to human agents when needed.

Coach AI analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and coaching recommendations by user or department.

uContact, net2phone's omnichannel contact center, gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards they need to deliver consistent customer experiences at scale.

Every net2phone solution connects to the tools businesses already use, with a drag-and-drop workflow builder for automating processes without writing code, backed by enterprise-grade security and expert guidance at every step, from setup to integration to ongoing optimization.

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Pricing

Pricing Starts At:
$17.99/month/user
Free Trial:
Yes

Integrations

API:
Yes, net2phone has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
net2phone
Year Founded:
1990
Headquarters:
United States
Website:
www.net2phone.com
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Media

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net2phone - Manage net2phone - Analyze net2phone - Connect net2phone - Communicate Unified Communications Suite Mobile App
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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
Types of Training
Training Docs
Webinars
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

net2phone Features and Options

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Online Fax Service

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

net2phone User Reviews

Write a Review
  • Name: Imran N.
    Job Title: Operations Specalist
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Versature is the reason we can work remotely.

    Date: May 10 2019

    Summary: Working at a grass roots charity in Toronto that runs programs across Ontario, B.C and Alberta our phone bill was starting to add up. Between long distance calling and using personal phones for after hours calls did not give out the professional appearance that we were hoping for. Once we switched to Versature we were able to set up extensions for all our team members and allow them to receive and make calls using voip software or their mobiles. Since then whenever we explain the size of our organization to callers when asked they are pleasantly surprised with the reach of our small organization.

    Positive: It allows the team to work remotely but still be connected to our phone system.
    The analytics and features the software allows is remarkable.
    It ties into salesforce so you do not have to manually make notes of call times and duration. *You can even set it up to record so making manual call notes can be a thing of the past.
    *I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet.

    Negative: Before the versature app was released trying to get it set up on your own voip serves was challenging but since then it has become very easy.

    Read More...
  • Name: Sam O.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great service!

    Date: May 08 2019

    Summary: Excellent experience overall. Make sure you are clear about your needs and things will go smoothly!

    Positive: Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended.

    Negative: Took a little time to learn and tweak but truly once it’s up and running all is well.

    Read More...
  • Name: Jesse K.
    Job Title: Web Designer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Forwarding Features

    Date: May 08 2019

    Summary: Having your phones automatically reconnect if there's ever an internet outage has been wonderful. No major issues with the system, given you have a stable internet connection.

    Positive: Love how easy it is to forward a call, blind or not.

    Negative: Custom backgrounds/screensavers is a must have for the phones.

    Read More...
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