net2phone Description
net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth.
Communication breaks down when channels are scattered and tools do not talk to each other. net2phone solves this with a connected business VoIP and unified communications platform built for teams that cannot afford dropped context or slow resolutions.
Unite, net2phone's unified communications solution, brings voice, messaging, video, and chat into a single place, with call and video recording, transcription, sentiment analysis on voice calls, automated action item tracking, and AI-generated follow-up emails.
AI Agent handles inquiries and completes workflows on its own, answering questions, resolving support cases, scheduling, and managing returns across phone and chat, in 30+ languages, with seamless handoff to human agents when needed.
Coach AI analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and coaching recommendations by user or department.
uContact, net2phone's omnichannel contact center, gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards they need to deliver consistent customer experiences at scale.
Every net2phone solution connects to the tools businesses already use, with a drag-and-drop workflow builder for automating processes without writing code, backed by enterprise-grade security and expert guidance at every step, from setup to integration to ongoing optimization.
Company Details
Media
AI-powered unified communications platform
Product Details
net2phone Features and Options
Business Phone Systems
net2phone Unite offers a reliable cloud-based phone system designed for businesses of all sizes, boasting an impressive 99.98% uptime guaranteed by a Service Level Agreement (SLA). With over 40 built-in features, and round-the-clock support from an in-house team, it's equipped to meet all your communication needs. Effortlessly manage call routing using automated attendants, ring groups, and smart routing options, all while making adjustments in just a few minutes through your web browser. Your business number is accessible across desk phones, computers, and mobile devices, ensuring your team stays connected wherever they are. Unite also integrates video calls, SMS, team messaging, and fax into one comprehensive application, and seamlessly connects with popular platforms such as Salesforce, HubSpot, Zoho, Microsoft Teams, and Slack. It has received accolades for being the easiest to set up according to G2 ratings.
Call Center Software
net2phone uContact is a cloud-based call center solution designed to efficiently manage large volumes of calls through features such as intelligent call routing, interactive voice response (IVR), callback options, and predictive dialing. Users can customize their workflows using a user-friendly drag-and-drop designer. Supervisors can monitor queue statuses and agent availability in real-time via wallboards, provide coaching during calls with whisper and barge features, and utilize over 300 reporting tools to optimize performance. For smaller inbound teams, the Call Center Essentials package integrates seamlessly with net2phone Unite, our business telephone system, providing essential features like queues, wallboards, and live coaching without the need for a separate platform. Additionally, our dedicated support team is available 24/7 to assist customers.
Video Conferencing Software
Huddle by net2phone is a video conferencing solution integrated into the net2phone uCaaS platform, Unite. Participate in high-definition meetings directly from your web browser without the need for any downloads or plugins, ensuring a prompt start to every meeting. The platform allows for screen sharing, breakout room functionality, and session recordings, with the AI Meeting Assistant conveniently taking notes, tracking action items, and managing follow-ups automatically. As Huddle is part of Unite, users can access video calls alongside their business phone, SMS, and team messaging all in one application. It is SOC 2 Type II certified and offers 24/7 support from dedicated experts, and has been recognized for having the Easiest Setup on G2.
Unified Communications Software
net2phone Unite offers a comprehensive unified communications solution that consolidates voice calls, video conferencing, SMS messaging, and team chat into a single application with an integrated inbox. This allows your team to access the complete history of all interactions without the need to toggle between different platforms. For IT departments, it simplifies management with one cohesive system and a single invoice, all supported by an impressive 99.98% uptime guarantee through a service level agreement. The platform features integrations with popular CRM systems like Salesforce, HubSpot, and Zoho, automatically logging every call and providing customer history when a call is received. Additionally, the AI Meeting Assistant streamlines the process by automatically recording notes, action items, and follow-ups. Expert support is available around the clock.
Cloud PBX Provider
Net2Phone Unite is a cloud-based PBX solution that eliminates the need for traditional phone equipment by providing a managed system accessible via your web browser, ensuring a remarkable 99.98% uptime guarantee. Enjoy features like auto attendants, extensions, ring groups, call queues, and attendant consoles, all without the hassle of maintaining physical servers or reprogramming greetings. Effortlessly extend desk extensions to mobile devices, facilitate hot desking across various locations, and onboard new users in just minutes. Our dedicated team will assist you in transitioning from outdated PBX systems to a seamless go-live experience, along with 24/7 in-house support after implementation. It has been recognized on G2 for having the simplest setup and administration process.
Business VoIP Provider
Net2Phone Unite is a robust VoIP solution designed for businesses, boasting an impressive 99.98% uptime supported by a Service Level Agreement (SLA). Leveraging IDT’s extensive telecom experience spanning over three decades, this system allows users to make and receive calls on their business phone number via desk phones, desktops, browsers, or mobile devices. It features advanced capabilities such as intelligent call routing, an auto attendant, and comprehensive call analytics. Administrators can easily manage routing and user settings through a user-friendly self-service portal, eliminating the need for complicated PBX configurations. Additionally, Unite offers video conferencing, SMS messaging, and team chat functionalities, along with seamless integrations with Salesforce, HubSpot, and Zoho that automatically log each call. It has received recognition on G2 for its straightforward setup process.
Online Fax Service
net2phone Unite provides an online fax solution complete with dedicated fax numbers, enabling your team to send and receive faxes through the same cloud platform utilized for voice calls, video conferencing, and messaging. This eliminates the need for traditional fax machines, analog lines, or separate fax services. With SOC 2 Type II certification and HIPAA compliance, teams in healthcare, legal, and finance sectors can manage sensitive documents securely. The fax service is supported by a robust carrier-grade network that ensures a 99.98% uptime SLA and includes 24/7 in-house support.
Communications Software
net2phone is a communication service provider that leverages artificial intelligence to integrate voice calls, video conferencing, SMS messaging, team collaboration, and contact center functionalities. With an impressive uptime of 99.98% guaranteed by a service-level agreement (SLA) and round-the-clock support from an in-house team, net2phone offers a seamless experience. The Unite platform consolidates business telephony, video, messaging, and chat features into a single application. Meanwhile, uContact facilitates comprehensive omnichannel contact center activities. The AI Agent efficiently handles routine calls and chats around the clock, while the Coach tool reviews each call and email to provide feedback to representatives. Built on IDT’s robust telecom network, which boasts over three decades of industry experience, net2phone holds SOC 2 Type II certification and is trusted by more than 500,000 users.
Auto Dialer Software
net2phone uContact features a variety of auto-dialers, including predictive, power, preview, and progressive options, designed to efficiently manage contact lists while filtering out answering machines. This means agents can focus on engaging with actual individuals rather than wasting time on unanswered calls. The platform supports inbound, outbound, and blended campaigns seamlessly, offering automatic list recycling, voice broadcasting capabilities, and integrated management of the Do-Not-Call registry. Supervisors can monitor performance through live wallboards and access over 300 reports, allowing them to provide real-time coaching to representatives using whisper and barge functionalities.
UCaaS Platform
net2phone Unite is a Unified Communications as a Service (UCaaS) solution that offers top-tier reliability at affordable rates, boasting an impressive 99.98% uptime guaranteed by a Service Level Agreement (SLA). This all-in-one application includes features for voice, video, SMS, and team messaging, along with AI capabilities that streamline call note-taking and follow-up tasks. Unite is designed to accommodate user bases ranging from 10 to over 10,000, eliminating the need for any hardware purchases. It seamlessly integrates with popular platforms such as Salesforce, HubSpot, Zoho, Microsoft Teams, Slack, and Zapier. For those seeking enhanced functionality, options like Call Center Essentials provide features for call queues and live coaching, while the AI Agent can manage routine calls around the clock. Additionally, net2phone Unite is SOC 2 Type II certified and HIPAA compliant, with a comprehensive onboarding process available from the very start.
Contact Center as a Service (CCaaS) Provider
net2phone uContact is a cutting-edge CCaaS solution that integrates multiple communication channels, including voice calls, email, web chat, SMS, WhatsApp, Facebook, and Instagram, all within a single agent interface. The platform features an intuitive drag-and-drop workflow designer that requires no coding expertise. Agents have access to comprehensive customer histories across all channels, eliminating the need for customers to repeat information. The intelligent routing system efficiently directs customers to the most suitable agents based on their skills and availability. Additionally, built-in chatbots provide 24/7 assistance for common inquiries, while supervisors can monitor performance through real-time wallboards, receive threshold notifications, and access over 300 analytical reports. The AI Agent and Coach tools further enhance the platform by facilitating self-service resolution and streamlining quality assurance processes.
Sales Dialers
net2phone uContact equips sales teams with advanced dialing solutions, including predictive, power, and preview dialers, enabling them to navigate lead lists and bypass answering machines, resulting in increased connections with potential clients per hour. The platform provides screen pop functionality, displaying customer information prior to the agent's greeting, while automatic list recycling ensures timely follow-ups. Additionally, it incorporates a Do-Not-Call management feature to maintain compliance. Enhance your uContact experience by integrating it with net2phone Coach, an AI-driven coaching tool that evaluates 100% of calls and emails based on your established criteria and provides guidance to each representative. Coach is also compatible with your current phone system.
AI Voice Agents
The net2phone AI Agent is available around the clock to manage calls and web chats. It efficiently handles standard inquiries from start to finish, performing tasks like scheduling appointments, assessing leads, and retrieving account information instantly. You can easily configure it using simple language, eliminating the need for coding, and it can manage approximately 70% of customer interactions independently. If a human agent is required, the AI Agent seamlessly transfers the conversation along with all prior messages, ensuring that customers don't have to repeat themselves. This single setup works for both voice calls and web chats, and it integrates with platforms like HubSpot, Salesforce, and Zoho to tailor each interaction to the user’s needs.
net2phone User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Versature is the reason we can work remotely. Date: May 10 2019
Summary: Working at a grass roots charity in Toronto that runs programs across Ontario, B.C and Alberta our phone bill was starting to add up. Between long distance calling and using personal phones for after hours calls did not give out the professional appearance that we were hoping for. Once we switched to Versature we were able to set up extensions for all our team members and allow them to receive and make calls using voip software or their mobiles. Since then whenever we explain the size of our organization to callers when asked they are pleasantly surprised with the reach of our small organization.
Positive: It allows the team to work remotely but still be connected to our phone system.
The analytics and features the software allows is remarkable.
It ties into salesforce so you do not have to manually make notes of call times and duration. *You can even set it up to record so making manual call notes can be a thing of the past.
*I believe this is possible, we are currently working on setting it up into salesforce so we have not enabled this feature yet.Negative: Before the versature app was released trying to get it set up on your own voip serves was challenging but since then it has become very easy.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great service! Date: May 08 2019
Summary: Excellent experience overall. Make sure you are clear about your needs and things will go smoothly!
Positive: Works very well for whatever business model it answering setup you need. Lots of data and many options!! Recommended.
Negative: Took a little time to learn and tweak but truly once it’s up and running all is well.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Forwarding Features Date: May 08 2019
Summary: Having your phones automatically reconnect if there's ever an internet outage has been wonderful. No major issues with the system, given you have a stable internet connection.
Positive: Love how easy it is to forward a call, blind or not.
Negative: Custom backgrounds/screensavers is a must have for the phones.
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