Orbox Description
It's easy to set up - Supports multiple phone models and operators, and can be easily integrated with existing centrals. You can easily manage all your phone communications using an intuitive and user-friendly platform. Each incoming call will be routed to the appropriate person/agent at exactly the right time. An intuitive online control panel allows you to easily record, monitor, and listen to all calls made by your operation. You can create unlimited call routes that you can manage in the backoffice. You can create customized messages for automatic attendance - set up by extension number, time, or caller. You can redirect incoming calls to predefined numbers, forward busy calls to your queue, and keep the caller's information for future reference. When you need to connect three or more people, conference calling is a powerful feature.
Orbox Alternatives
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Zadarma
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MightyCall
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Integrations
Company Details
Company:
ORBCOM
Year Founded:
2002
Headquarters:
Portugal
Website:
orbcom.pt/our-products/orbox/
Media
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Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Phone Support
Online
Orbox Features and Options
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Unified Communications Software
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Business VoIP Provider
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
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