Orbox Description

Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.

Integrations

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Company Details

Company:
ORBCOM
Year Founded:
2002
Headquarters:
Portugal
Website:
orbcom.pt/our-products/orbox/

Media

Orbox Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Business Hours
Online Support

Orbox Features and Options

Business Phone Systems

Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access

Unified Communications Software

Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail

Call Center Software

Call Recording
IVR / Voice Recognition
Queue Management
Reporting/Analytics

Business VoIP Provider

Call Recording
IVR / Voice Recognition
SIP Trunking

Orbox User Reviews

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