Nextiva Call Center Description
Nextiva Call Center provides a complete cloud-based communication and collaboration platform. Nextiva Call Center is an enterprise-grade call center tool that increases first call resolution, provides automated callbacks and responses, and seamlessly monitors call flow, call volume, and call flow. Nextiva Call Center allows you to quickly scale to meet fluctuations in call volume without having to change your infrastructure settings. The core features include automatic call distribution and advance interactive voice recording, agent status and display, instant promotion, call promotion, 3-way conference calls, call queues, monitoring, and many more.
Pricing
Pricing Starts At:
$50.00/month/user
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Nextiva
Year Founded:
2008
Headquarters:
United States
Website:
www.nextiva.com
Media
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Product Details
Platforms
SaaS
Mac
Windows
Android
iPhone
iPad
Type of Training
Documentation
Live Online
In Person
Customer Support
Online
Phone Support
24/7 Live Support
Nextiva Call Center Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics