Newbridge Description
Newbridge offers a UCaaS cloud-based contact center platform technology solution. This includes Omnichannel, IVR and Social Media. Newbridge is the industry's leading contact center platform, offering innovation, customization, affordability, and a wide range of services. We work with industry partners and experts to optimize, support, and design the people and processes using state-of the-art SaaS technology. We rely on our trusted partners for other technology needs such as infrastructure, IT support, MSP requirements and cabling.
Integrations
Company Details
Company:
Newbridge Business Solutions
Year Founded:
2003
Headquarters:
United States
Website:
newbridgebusinesssolutions.com
Media
Recommended Products
Take the guesswork out of password management, shadow IT, infrastructure, and secret sharing so you can keep your people safe and your business moving.
Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online
Newbridge Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics