Alternatives to eDesk

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. With the Pipeline Cloud, Qualified helps leading B2B companies like Autodesk, GE Healthcare, and VMWare tap into their greatest asset — their website — to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers to generate pipeline, faster. Conversations: Qualified Conversations is the B2B conversational sales and marketing solution that allows sales teams to turn valuable website visitors into instant pipeline by avoiding form fills and qualifying them through real-time voice, video, and chat conversations right on the website. Signals: Qualified Signals is the account-based buyer intent solution that delivers more pipeline by identifying buyer interest and intent that enables sales and marketing teams to build targeted account lists based on high intent, reach out to the right prospect at the right time, and personalize their outreach through sales engagement, marketing campaigns, and conversations on the website.

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and automate customer engagements in 50+ languages.

Nextiva offers Nextiva, a cloud-based unified communication service that is feature-rich. Nextiva empowers modern businesses by giving them more ways to communicate. Nextiva allows teams to enjoy seamless mobility, clear communication and a scalable service.

From beginner to enterprise, 3Dsellers' eBay selling tools are a time-saving, sales-boosting utility. 3Dsellers eBay selling manager provides all the eBay software you need to manage, market, and automate your eBay business. The platform even includes a multichannel helpdesk and orders Manager for Shopify, Etsy, Amazon, and other marketplaces.

No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.

Chat is the best way to convert browsers into buyers. Shopify Inbox allows you to manage customer conversations, create automated messaging, and gain insights to help you focus on chats that convert. Shopify Inbox can be added for free. You can customize online store chats, save responses, and much more right from your admin. You can easily communicate with customers and manage conversations from your mobile app or web. You can use metrics in your admin for insight into chat performance so you can plan for growth. Chat with customers online to get insight into what they have in their cart. Chat with customers to share discount codes and close sales. Automatic chat classification can help you identify conversations that could lead to a sale. Make FAQs to help customers find answers to their most common questions about your shipping details, return policy, and other information. To help customers quickly, keep your brand consistent and use saved responses shortcuts.

Expert Guru is an AI-powered plug-in for Shopify e-commerce sites that will act as a Personal Shopper to give personalized advice and guidance to all visitors. Expert Guru can be configured in minutes to be a trendsetting Stylist for a clothing brand, Interior Designer for a home goods store that specializes in mid-century furniture, an Esthetician for a skin care line, or evena Country Singer who gives advice on cowboy boots.

ReplyDesk, a cloud-powered helpdesk that allows online retailers to improve customer service delivery and reduce the time it takes for customers to get their questions answered, is available to them. ReplyDesk integrates seamlessly with email, social media accounts and webstores to provide a single inbox for all customer communications. Smart automation rules allow you to automate customer inquiries and email responses. Customer service agents can quickly insert suggested replies to common questions and create email templates. Agents can also tag tickets and mention other colleagues for help and organization. ReplyDesk automatically interprets messages from customers in your choice of 140 languages, so you can efficiently service multiple territories. You can resolve customer issues immediately and manage all returns, refunds, and disputes from all your webstores, marketplaces, and selling channels.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

HelpCenter is an intuitive and easy-to-use customer service software for ecommerce. It makes it easier to communicate with customers. Our user-friendly FAQ creator will save you tons of valuable support team time. It allows you to quickly create a informative and easy to navigate FAQ page. HelpDesk makes it easy to manage all incoming queries from one location. Our customer service app allows your customers to instantly address their concerns with Live Chat in your store or by filling out a contact form outside of office hours. HelpCenter will make it easy to communicate with your customers in a seamless, unified manner.

Convert your visitors into happy customers. Voice and video chats bring conversations to life. You can put a face on your business and give your answers a voice. Chat with web visitors live! The easiest chat app on the internet! Voice chat and video chat can be done from your browser. No installation required. helpdesk HelpDesk is automatically integrated with our live chat tool to keep your issues under control. Social Toolbars - Increase social media traffic Use Twitter and Facebook to integrate with our live chat app. helpdesk plugins Integrations made easy with your favorite apps or plugins. Web Analytics Mobile App Manage tickets and chat on the move with your mobile device.

Olark Live Chat, a web-based chat application that allows businesses to interact with customers via their website, is called Olark Live Chat. This solution provides the easiest way for customers to interact with businesses while they are browsing the website. It uses customer relationship management (CRM), eCommerce and Help Desk platforms to provide powerful customer insights. The key features include team management, searchable transcripts and real-time reporting. Olark Live Chat offers chat monitoring, targeted chat and analytics within a suite.

Use our chatbot suite to sell on WhatsApp. Engage your customers via their preferred channel! Get conversational commerce to power your business today. Sell on WhatsApp. WhatsApp, the most popular messaging app in the world, is used to help companies establish strong customer relationships. With hello24's cutting edge ecommerce WhatsApp chatbot, you can "Carry-out", your ordering, delivery and checkout processes via WhatsApp. In seconds, you can deploy marketing campaigns. Just a few clicks and you can upload customer data bases. Our conversational AI platform answers your most common questions.

Conversational AI can help you reinvent your pre-sales journey and encourage your customers to make the right purchasing decision. A personal concierge can help you impress customers, boost sales and increase the average order value by resolving their queries and fulfilling their underlying needs. By providing the information your customers are looking for and ensuring a stress free shopping experience, you can keep them on your website. Connect your back-end to any system using APIs or connectors. Provide a unified and tailored experience and go even further with hyper-personalization. With region-specific terminology, you can communicate in 117 different languages. Analytical insights will help you understand what motivates your customers to make purchases. Our solid security systems will protect your data. Customize design, features, consultations, and more to meet your brand's specific requirements.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

Messenger Marketing: Mobile customer communication Chatbots. Messaging. We send your messages directly to the smartphone of your target audience. Multichannel messaging is our specialty. Communication is essential. We specialize in solutions that allow our partners to communicate with customers, fans and employees as well as applicants and other interested parties. The smartphone is the best device for this task. NEW: Multichannel live chat to support customer service. Live chat support can be provided via your customers' preferred channels. Live chat is great for: Customer support and Conversational Commerce, Conversational marketing, Presales customer engagement, up- and cross-selling. Crisis communication via the cell phone Send SMS alerts and warnings for customers or employees. More information about crisis communication via SMS. Alerts and warnings. Passwords, mTAN Appointments, and Reminders. Mobile coupons and individual deals. Reservations

Alcmeon's cloud technology allows you to use Facebook Messenger, Messenger for iOS, or WhatsApp as a powerful customer service, messaging channel, or conversational commerce channel. Alcmeon has access to the most popular social media APIs: Facebook, Instagram and Twitter, Messenger, WhatsApp. WeChat, Google My Business, Apple Business Chat, WeChat and WeChat. We work closely with their technical teams to add new business features as quickly possible. Alcmeon's back-office has been designed to connect to the information systems and CRMs of our clients - Salesforce, Oracle Zendesk, Efficy. A dedicated customer success manager, on and off-line training, office hours and clients-only events.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

The world's first conversational AI chatbot level 3 can boost your brand's growth. Shoppers can be guided from product discovery to checkout via various channels, including website, Messenger, Whatsapp and Instagram. Through conversational media like Whatsapp Messenger, Instagram, and SMS, you can reduce drop-offs at all stages. Our chatbot, which is human-level AI, was created specifically for e-commerce businesses. It assists customers at the right time and reduces bounce rates. Chat with customers who prefer to buy on chat via click to WhatsApp, Click To Messenger and Google Adlingo ads. Chat remarketing campaigns allow you to retarget existing users and increase open rates. Limechat chatbot integrates well with Limechat's backend to provide customers with timely shipping updates. Automated workflows make it easy to resolve post-purchase questions related to order modification and cancellation. This reduces resolution time by upto 90%

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Use ready-made guides that are based on AI models and advanced research to guide your customers through the product selection process. Predefined questions that mimic a human-like conversation with your customers. This is exactly what they would experience in a brick and mortar store. Better than filters, and more engaging than chatbots. All parameters are standardized and translated. Key features are enhanced with additional information to assist customers. Access clean, integrated data instantly from manufacturers and shift your focus away from data management towards growing your business. Beacon allows you to examine your customers' digital footprints. It digs deep into customer insights to uncover patterns in decision-making across any product category. It then creates a guidance flow which optimizes the customer journey, from inquiry to purchase.

Pandabot is the AI-powered sales assistant that will help you grow your online business. It will improve customer engagement and resolve support issues quickly. Drive conversions and deliver exceptional experiences to build customer loyalty. Want to revolutionize the customer experience of your online store? Pandabot, our AI-powered digital sales assistant, is here to revolutionize how you connect with customers and drive conversions in a way never before. • 24/7 Support bot and real-time assistance • Synchronizes with products to provide customized recommendations Customize the chat widget according to your store theme

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

IntelliTicks combines the intelligence of AI and Human to create personalized conversations that convert visitors into qualified leads. IntelliTicks engages users with personalized sales pitches by using proactive triggers that are based on current page, time, location, device, source, referrer, and other factors. IntelliTicks uses interactive engagement to collect lead information during conversations and use it to personalize the conversation - an engaging, non-boring way to capture data. It can interpret the intent of a user’s query and respond accordingly. This will allow you to automate responses to repeated questions your prospects ask. It uses the user's journey to identify HOT leads and connects with your top Sales Reps in real-time. This ensures that your HOT leads are immediately contacted while they are browsing your website and making decisions about your products.

Appath is a cloud-based solution that allows multichannel ecommerce retailers centrally to manage their inventory, orders and shipping. Our users can efficiently use our application to increase sales and operate their daily tasks with ease thanks to its robust features. Appath integrates seamlessly with major sales channels like Amazon, eBay, Shopify and Magento, as well major shipping carriers UPS and FedEx.

Re:amaze helps you build stronger relationships with customers. Re:amaze is a reliable web-based helpdesk that helps businesses support and engage customers through a variety communication channels. Built for high-scalability and robust features, Re:amaze offers a robust set which includes chat, email, and integrations for mobile and social media. Re:amaze also offers key functionalities such as automated workflows and conversation permalinks. They also offer shared inboxes and public help sites. Reporting, FAQs, and satisfaction surveys.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

Provide exceptional customer service in multiple languages via live chat, email and Facebook. For SMBs who want to quickly support customers via a fully integrated, cloud-hosted help desk. Kayako's helpdesk software has powerful, out-of-the box functionality that allows customer service teams to manage all requests and conversations. As you grow, support customers better and remain personal. Kayako's award winning helpdesk solution also includes live chat software to assist you in customer support. Kayako's live chat software allows you to offer a personalized, engaging chat experience 24 hours a day. Kayako's dashboard allows you to help customers on every channel in real-time. It's easy to customize our chat software and integrate it on your website, iOS or Android apps.

Your support team will be more productive if you have a contact center and all-in-one communication solution. We have the solution, whether you are at work or away. Simple to use, yet with advanced capabilities Our Collaboration tool makes it easy to solve large volumes of customer queries. Agents can stay connected and reach other agents or external experts to get additional advice on more complicated queries. You can customize, access, and build your FAQs in the way that you want. A centralized information center can help your support team reduce the time it takes to find answers. Managers can create a pre-defined and customizable analytics dashboard to help them work with all data reports and convert it into information that will support their business decisions.

Paloma helps eCommerce companies sell directly to customers via Facebook Messenger and Instagram Messenger. It also facilitates personal shopping conversations. Start by downloading a template that will help customers find the right product. Or, learn more about how your product will benefit them. To better understand your audience, monitor your leads, sales and click breakdowns. Paloma is motivated by the new wave in online commerce. It's happening at the modern-day lemonade stand. Online sellers today are talking directly with their customers, which sells better than any website. It is difficult to manage without the infrastructure provided by eCommerce websites. Square sellers of any type can connect their storefront to Paloma to create customized shopping experiences for their messaging channels. This allows them to learn about their customers and direct them to the best products. They can also seamlessly checkout.

Conversational commerce platform for auto dealers. Your website and Facebook can provide a complete car-buying experience. Customers can search your inventory and send questions via messenger, text and live chat. To increase customer satisfaction, we must all work together. You can join live conversations to build a relationship with your customers. To create a personalized experience for customers, highlight your best offers and show them based on visitor behavior. High quality leads from the bottom of your funnel that are ready for conversion into sales. Turn us on and watch as the leads pour in to your CRM.

The future of customer communications. Intelligent customer communication center for live and automatic interactions. Your customers should be at the forefront. Customers can communicate with you whenever and wherever they want. Each customer is welcome. CommBox's powerful platform allows you to increase your availability and offer customers AI-powered, automated customer services. CommBox's state-of-the-art lead generation and sales tools will help you convert more leads into customers quickly. All customer communications can be handled by one robust omnichannel platform powered with AI. Your customers can have an omnichannel experience through any channel they choose, including WhatsApp, SMS, chat and social media. All communications are managed efficiently through one smart mailbox.

LivePerson's Conversational Cloud is a preferred choice for some of the most innovative brands in the world. Our AI-powered Conversational Cloud made it possible to have over a billion brand - consumer conversations. We make it easy to make purchases and ask questions in the same messaging channels that consumers use every day. LiveEngage now has the Conversational Cloud, an AI-powered command centre for consumer conversations. Intent Manager allows you to see the intentions of your customers in real-time, as well as how well they are being fulfilled and those that can easily be automated. Create chatbots powered by AI that can work with human experts to fulfill the needs of your customers at scale. Conversation Builder is a simple and intuitive interface that allows you to create automated conversation flows. Conversation Manager is a dynamic workspace that allows you to interact with consumers and manage conversations. It is available on both desktop and mobile.

Chatbots can be created to manage conversations and work with your team to provide exceptional customer service. Automate customer contact and ensure 24/7 availability by centralizing and automating it. In five easy steps, you can create your chatbot and make it available 24/7. Your chatbot can be published to your website, Facebook Messenger and WhatsApp. The powerful AI will take care of the rest. You can centralize conversations across channels in a single dashboard, and your chatbot and live agents can work together. Reduce the need to switch between browser tabs or apps, and increase productivity. Your chatbot doesn't know the answer to a question? The intelligent handover automatically transfers the conversation from the chatbot to the appropriate team member, so your customer will always be taken care of. Website visitors are no longer anonymous.

The chatbot uses Artificial Intelligence and Exit Intent Technology to learn how customers search online. The bot will appear when a visitor leaves your site, helping convert more visitors into buyers. 92% of web users leave a site without taking any action. Don't let them go. Your site is visited by a customer. Perhaps they have browsed your products and added items to their shopping cart. They get cold feet. Maybe they feel they need to shop around for a better deal, or they still have questions that you haven't answered. They leave. Exit intent technology is what makes it possible. When a visitor attempts to close a browser tab or navigate away from your website, a window appears and confirms that they are really wishing to do so.

Create an AI chatbot to increase your ROI and automate customer support by 80% in just 2 months. Create intelligent virtual assistants for your websites and facebook pages. Automate your chat and provide real-time assistant to attract customers. Chatbot allows you to engage customers with your brands. It also helps you build relationships with customers by providing personalized and interactive content. Asking contextual questions can help your customers generate qualified leads. Messanger chatbots allow you to reach your prospects 10x faster. Botsify allows you to create multiple chatbots at once and use them for different tasks. This is a great way to handle multiple tasks at once. Botsify chatbot is able to handle all types of customer support. Virtual interaction with customers is made easier by automating conversations with multiple features.

Software for customer service. All your communication channels can be consolidated into one powerful email. Work with your team to automate conversations and create amazing customer experiences. All your problems solved in one email. The key to creating amazing experiences is frictionless communication. Unifying all channels, unlocking team collaboration, and creating productive workflows – all in one organized mailbox - will help you power up your work. It's a thing of the past to switch screens and log into multiple inboxes. Trengo combines all your favorite communication channels in one inbox. We have a live chat, voice and email solutions. All communication channels in one email. Trengo makes it easy to assign conversations to the right person or team. You can easily @tag a colleague to leave comments and collaborate on a problem. You can switch to your team chat in one click for 1-on-1 or group communication. Our powerful live chat solution was built to deliver.

Take control of your inbox Are you overwhelmed by customer emails? You can centralize your email and increase response rates across eBay and Amazon. Lightning Fast Replies are a great way to grow your eCommerce business. What is the secret to increased sales? Happy buyers = 5-star feedback = Better marketplace relationships Organize. All you need to organize and centralize customer emails across stores and marketplaces. Automate. Automate. Chat Communicate. You can quickly and efficiently respond to messages with email templates and easy access to order information. Reporting. Monitoring performance is key to fine-tune your customer service strategy for stores or teams. Returns / Refunds Replyco can process returns and refunds for your eBay shops. Support Multi-Channel Support Integrations directly with eBay, Amazon and Shopify, Linnworks. WooCommerce, BigCommerce. Gmail.

Software that improves customer service efficiency and organization. Service Hub allows you to provide better customer service immediately. Service Hub™, has everything you need to delight customers on a large scale. They will have an exceptional experience with your company and help them to help others. This will help you build a loyal customer base that will continue to support your business. Provide organized customer service that provides complete and efficient answers. Customers don't care much about the company's internal structure. They want help. If your teams are not connected, it can cause friction and confusion for customers. Service Hub™ allows you to create a seamless customer experience. The Conversations inbox brings together all your communication channels, including email inboxes and forms, live chat, Facebook messenger, and Facebook messenger.

Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

You need targeted feedback. Our Forum allows you to create a place for customers to interact openly and productively with you and each others in a structured way. This will increase customer engagement, improve your processes, and enhance brand recognition, according to our statistics. Convert customer conversations into tickets to keep track. All incoming emails can be converted into tickets. Prioritize, categorize, and assign the emails to the right people. To share your knowledge and help with repetitive problems, save your workarounds and best practice into your Treasure Box. Your support team can reduce the time it takes to respond and become more efficient. Every customer deserves your attention. Live Chat allows you to be at the right place at exactly the right time. Start a conversation with people who need your assistance and let them become your loyal customers.