LiveChat Reviews

Summary: Over time LiveChat has managed to create its own image as an online instant messaging service, which completely differentiates it from services such as WhatsApp or Telegram. In addition, being a direct extension of Facebook, sharing information from groups or the main wall is even more direct than it could be with the other applications.

Positive: A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.

Negative: On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.

Summary: Using this tool you can real-time interaction with clients from its chat channel. LiveChat is effective for Small and mid business customer support. Overall, LiveChat is an excellent support tool.

Positive: LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.

Negative: Its Chatbot is not so useful for automated support. No special trigger option to set.

Summary: We are very impressed with the LiveChat help desk solution. It's a really surprising element in my business. It works and performs great for multiple requirements. Overall, it's great.

Positive: LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.

Negative: Overall it's great, no serious problem we ever faced.

Summary: LiveChat is an extremely reliable customer support chat tool. The usability of this platform is great. I loved its automated reply function it's a simple and reliable tool.

Positive: I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices.
The implementation of this platform is was very easy.

Negative: There is no advanced management for user support.

Summary: If you want to get to know your customers and know what their problems are directly from your website, LiveChat is for you.

Positive: Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Negative: There are not many cons, as this software exceeds expectations and beyond.

Summary: LiveChat is a productive live helpdesk solution for mid and small businesses. The ability to connect with customers on multiple platforms is just great. The autoresponder chatbot helps to reduce support requests. Simple to connect with customers.

Positive: LiveChat's Chabot is an advanced and easy customized solution for business support. The deployment of this solution is very easy on the website. The support feedback feature is great. The automatic chat routing works very well. Offers Instant message delivery.

Negative: The chatbot can't able to create support tickets.

Summary: LiveChat increases Customer service which ultimately helps in increasing sales. It provides real time chat option, which helps in to satisfy customers. On LiveChat window our agent can talk to multiple customers at same time. Live window chat provides best customer relationship as it works on real time. It's special features provides data to boost our team productivity.

Positive: LiveChat boosts customer service. It integrates with Dropbox, makes it easy and quick to share documents. This software can be accessed from both mobile and computer. 14 days trial package is there. It keeps a track of sales team performance. Reliable and secure software. Its well defined menus helps to access all features very easily.

Negative: LiveChat has increased the product sales of our company. So nothing is there to write as cons of this software.

Summary: LiveChat is a very effective platform for my business. It helps me to makes client satisfied. It allows me to connect with multiple chats, which helps to solve and gain trust with clients. It also gives a history of the client which helps us to view problems in a quick manner.

Positive: LiveChat allows us to connect with multiple client chats, for making quick solutions. The ticketing system also available to generate and get follow up replies. Chat room is very appealing.

Negative: Earlier I had few issues with live chat but after contacting support everything working fine.

Summary: Overall it's super easy to set up and use. It works well and any user can use it without any troubles since it's super easy.

Positive: Super easy to use and is really reliable to use and it's not hard to set up as well as not hard to use.

Negative: There's nothing that I dislike about it to be honest.

Summary: Overall for us this has been a game changer being able to have customer service for our clients all the time.

Positive: Live chat allows are customers to always be able to reach a live person. This has been a game changer for us and has raised our sales tremendously.

Negative: Sometimes our clients stay on hold for a little bit but they are happy to be able to get to talk to someone right away.