Shopify Inbox Description

Chat is the best way to convert browsers into buyers. Shopify Inbox allows you to manage customer conversations, create automated messaging, and gain insights to help you focus on chats that convert. Shopify Inbox can be added for free. You can customize online store chats, save responses, and much more right from your admin. You can easily communicate with customers and manage conversations from your mobile app or web. You can use metrics in your admin for insight into chat performance so you can plan for growth. Chat with customers online to get insight into what they have in their cart. Chat with customers to share discount codes and close sales. Automatic chat classification can help you identify conversations that could lead to a sale. Make FAQs to help customers find answers to their most common questions about your shipping details, return policy, and other information. To help customers quickly, keep your brand consistent and use saved responses shortcuts.

Shopify Inbox Alternatives
eDesk Reviews
eDesk
(18 Ratings)
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
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Needle Reviews
Needle
Live chat for ecommerce powered via brand advocates Your best customers will be your best salespeople. Needle can help you put them to work. Live chat with brand advocates is the next generation. Needle connects you with your most passionate and knowledgeable brand advocates through live chat. Shoppers trust advocates because they are not sales reps or service representatives - they are their peers. Better conversations can convert browsers into buyers. Slow and frustrating live chat experiences can turn off shoppers and reduce revenue from your website. Needle is a real conversation partner that loves your brand and can help you drive customers to purchase.
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HelpCenter Reviews
HelpCenter
HelpCenter is an intuitive and easy-to-use customer service software for ecommerce. It makes it easier to communicate with customers. Our user-friendly FAQ creator will save you tons of valuable support team time. It allows you to quickly create a informative and easy to navigate FAQ page. HelpDesk makes it easy to manage all incoming queries from one location. Our customer service app allows your customers to instantly address their concerns with Live Chat in your store or by filling out a contact form outside of office hours. HelpCenter will make it easy to communicate with your customers in a seamless, unified manner.
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Nice.Chat Reviews
Nice.Chat
Online chat is the most popular service channel, with customers being more satisfied than any other such channels like mail or phone. You can encourage your visitors to chat with your agents by using triggered chats and proactive eye-catchers. By looking at the profile of your potential customers, you can learn about their needs and interests. You will have a robust toolkit for effective communication with your clients. Additionally, you can increase your selling power by using screen tracking, help pointers, and customizable forms. We believe that every valuable consultation should result in a great deal for both you and your client. Chat allows you to suggest products and even facilitate checkout. Get feedback from your clients to improve your service and delight them more. Nice Chat stores provide customer data that can be used to convert first-time buyers into long-term happy customers.
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Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
Shopify
Year Founded:
2006
Headquarters:
Canada
Website:
www.shopify.com/inbox

Media

Shopify Inbox Screenshot 1
Shopify Inbox Screenshot 1
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Customer Support
Online

Shopify Inbox Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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