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Average Ratings 18 Ratings
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Description
You can now effortlessly initiate official Amazon rating requests by utilizing the same system that powers the Request a Review function within Seller Central. This means no more manual clicks for each order or concerns about compliance, as it's an entirely automated process that adheres fully to Amazon's guidelines. In 2019, eDesk expanded its offerings by acquiring FeedbackExpress, a highly regarded tool for Amazon feedback that safely enhances seller reviews and feedback. Over time, we have absorbed valuable insights from our FeedbackExpress users and transformed them into the eDesk Feedback product that they currently appreciate. Users of FeedbackExpress have embraced the eDesk Feedback solution due to its completely compliant and automated approach to collecting feedback and reviews securely. Additionally, they value the ability to gather reviews across multiple platforms, including Amazon, eBay, Trustpilot, and Google My Business, which significantly boosts their webstore conversions. This integrated approach not only streamlines the feedback process but also enhances the overall customer experience across various online marketplaces.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AfterShip
No
Amazon
No
Cdiscount
No
ChannelAdvisor
No
Etsy
No
Gmail
No
Help Desk Migration
No
Microsoft Outlook
No
Mirakl
No
PowerDialer.ai
No
Integrations
AfterShip
Yes
Amazon
Yes
Cdiscount
Yes
ChannelAdvisor
Yes
Etsy
Yes
Gmail
Yes
Help Desk Migration
Yes
Microsoft Outlook
Yes
Mirakl
Yes
PowerDialer.ai
Yes
Pricing Details
$20 per month
Free Trial
No
Free Version
No
Pricing Details
Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
FeedbackExpress
Country
United Kingdom
Website
www.edesk.com/feedbackexpress/
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
