Alternatives to Thena

Stay Connected and Secure with RedFlag by Pocketstop RedFlag is a robust and user-friendly emergency notification system that ensures your organization stays informed and responsive during critical moments. Tailored for both small businesses and large enterprises, RedFlag’s multi-channel platform delivers timely alerts and essential information to your entire team with unmatched reliability. With RedFlag, you can keep a clear view of unfolding events, streamline response efforts, and make informed decisions that safeguard your personnel and resources. Trust RedFlag to keep your organization prepared and protected in any emergency.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

Mission Control, a cloud-based Salesforce Project Management app, helps you stay in control and on track. Our professional services automation software lets you create a consistent process for managing, planning, and measuring client projects from one app. Our extensive feature set seamlessly integrates with Salesforce to maximize efficiency and profitability. Spend more time working with clients and less time organizing your days. Mission Control's Salesforce Project Management software will give you a clear overview about your project briefs, progress, and all the resources that have been allocated to you. All of this is designed to help you stay on track and to make it easy for your team to collaborate. Use the intuitive assignment wizard, time tracking, and the resource capacity planner to create actionable tasks that will improve your business' client and project management capabilities.

MoEngage, an Insights-driven customer engagement platform, is for the customer-obsessed marketer. We help you delight customers and keep them coming back for more. MoEngage allows you to analyze customer behavior and engage customers with personalized communication via email, mobile, or web. MoEngage is a full-stack platform that combines powerful customer analytics, AI-powered customer journey orchestration and personalization. It's all in one dashboard. MoEngage has helped to increase customer engagement. MoEngage can be used by product managers and growth marketers to offer a personalized experience to customers throughout their entire customer lifecycle - from onboarding to retention, growth, and beyond. MoEngage is different because it offers a complete-stack solution that includes powerful customer analytics, AI-powered customer trip orchestration and personalization capabilities.

ZoomInfo Sales allows you to maximize productivity, increase pipeline and reach a revenue potential that you never imagined possible. Create an account universe based upon your Ideal Customer Profiles. Reach decision makers with the largest B2B database of 65M+ phone numbers and 150M+ verified email addresses. Track companies searching for solutions similar to yours on the internet to identify and reach prospects early in their buyer's journey. Find and connect with decision-makers from companies that visit your website. Analyze customer calls, emails, and meetings to drive process improvements that will impact your bottom line. With our native phone dialer, and email tool, you can create and execute multi-touch sales campaigns. ZoomInfo Chat is a data-driven chatbot tool that reduces the time it takes to close sales. To free up your internal staff, set real-time lead alerts and automate lead-qualifying communications.

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Hippo is a complete tech suite that will help you improve your marketing efforts as well as customer experience. Hippo offers two offerings: - Conversational support allows you to provide top-of-the-line customer service with Chatbots that can address customers' questions and solve their problems 24 hours a day. Chatbots can help you solve complex problems and give you a personalized experience. Customers can also be reached via phone or audio/video call. Customer Engagement Automation helps you provide a great customer experience through all marketing aspects. You can broadcast messages or campaigns in a ma From one dashboard, Hippo allows you to provide proactive support to your customers across all channels and platforms. You can interact with customers on the channel they prefer and offer them a personalized, delightful experience.

Cadence. Cadence is the premier texting platform. It was carefully designed to help your campus make meaningful connections. It can be integrated with your existing systems. It is simple but powerful. Cadence allows staff to reach students and alumni via texting. Your team will be able to work more efficiently with time-saving features such as auto-responses and templates, shared inboxes and shared inboxes. Cadence is built for the enterprise and everyone. Cadence scales easily to deliver unquestionable results for institutions and departments of any size. Enterprise. Reach campus-wide engagement enrollment Connect with prospective students. Student Success. Retention of current students can be increased. Advancement. Enhance alumni relations, stewardship and donations. Anytime, any device. Staff will always have the ability to communicate with contacts and incite action thanks to the Cadence mobile app or any web browser that allows them to manage messages.

The only dedicated CX Channel that is specifically designed to maximize customer engagement, education, and lifetime value provides frictionless customer experiences. The Customer Feed™, Relay's CX Channel transforms how customers learn, engage, and take action to increase customer lifetime value. Only the Customer Feed is a private, secure, and frictionless channel for customers. It combines the best of email, text, and apps to provide a unique combination in customer engagement, education and service excellence. We have a solution that will help you reach patients regarding sensitive prescriptions and onboard new customers in your industry. Delivering personalized solutions at the right moment can help your customers get out of rut.

Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.

Cross-channel marketing automation platform to increase customer engagement, retention and LTV. Pushwoosh has been trusted by thousands of top brands and startups around the globe. Push notifications (mobile and web), in-app messages. Emails. Multichannel event-triggered communications. Pushwoosh creates custom solutions for every business based on industry specifics, customer goals, and needs. Flexible pricing, powerful functionality and the highest efficiency

The right message at the right moment. Grow your revenue by capturing your audience and intelligently marketing to them via email, web, and mobile. How It Works One platform to manage all your subscriber messaging. Your offer will reach the right subscribers at exactly the right time, regardless of where they are located or what device they use. Our platform uses machine learning technology to predict the best content offers and delivery times. It grows and learns with you to maximize subscriber lifetime values. Your marketing challenges are unique, as is your business. Pushnami can help your business achieve its goals.

Group messaging keeps your organization on the same email, text, and voice message. To learn more, text EASY to 313131 TCPA Compliant. HIPAA Compliant.

The most powerful notification system that you will ever build. Knock is a flexible and reliable notification infrastructure that scales with you. Use our APIs for engaging users, enabling cross-channel workflows and managing notification preferences. Move quickly with a notification system that is ready to scale, from your first welcome message to a multi-channel system that puts the customer first. Knock gives you a team dedicated to your notifications. Start with email and the in-app channels. Add push, SMS and Slack as you need them. Predictable pricing that grows with you. No upfront fees required or infrastructure setup required. Message infrastructure is not required to send large volumes of notifications.

SMS Marketing Services made simple. Send 10 to 100,000 SMS or MMS pictures text messages instantly to any mobile number. Easy creation of an opt-in subscriber base. You can schedule text messages to go out at any time. Track text message delivery. Our plans start at $24 per month. You can also try our Annual Plans. Pay up-front for one calendar year and receive 20% more messages immediately. The Annual Plan also includes bonus messages for free

DeskAlerts allows you to send over 10 000 critical notifications in just 1-2 seconds to employees' laptops, desktops, and mobile devices. Our 100% open rate guarantee and high visibility gives you the best combination. Integration with Active Directory, SSO, API integration. DeskAlerts software automatically tracks alert activity and stores it in centralized storage. This allows for instant reporting of user receipts. DeskAlerts, a multi-purpose corporate communications system, is fully customizable and can be used to communicate with multiple internal channels. DeskAlerts is fast and easy to use. It can be used as a notification system, but also as an effective system for internal communications and employee feedback.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

SMS marketing is the secret sauce of connecting with your customers. Mobile Text Alerts offers an easy-to-use mass texting platform and mobile app that you can set up in no time. Enjoy a user-friendly online platform and easy mobile app for convenient sending. Take advantage of hands-free automation options like scheduled messages, drip campaigns, and auto-replies. Give your customers convenient ways to opt in to your texts, including: - Text to join - QR codes - Web forms Or easily add contacts in yourself through one of the following methods: - API - Integrations - Spreadsheet imports View data for your mass texts regarding delivery, subscriber counts, opt-outs, and link clicks to help you analyze the success of your campaigns. Start texting your customers and watch your business grow!

Look no further if you are looking for a personalization solution that will increase sales, customer engagement, and provide better insight into your customers than any other solutions. Imagine a tool that knew the preferences of your customers before they visited your site and could recommend the right products to them at the right time. Segmentify provides a personalized shopping experience at every touchpoint for each customer, giving you an advantage over your competitors. Segmentify, powered by machine-learning technology tracks and targets individual website visitors based on their unique online shopping habits better than any personalisation tool on the market. Forbes named us one of the top machine-learning companies to watch.

Webcare, messaging and social media publishing in one tool. A solid relationship with customers is crucial for any successful business. By providing excellent support, you can turn your customers into long-lasting relationships. Spotler Engage lets you manage all of your social media channels from a single intuitive platform. This allows you to stay informed and provide valuable feedback where it counts most. Comprehensive monitoring allows you to stay up-to-date on both online and off-line discussions. Stay up-to-date on all the latest events and respond quickly to them. All online communication can be consolidated into a single dashboard to help you stay on top of things and keep an eye on the latest developments. Spotler Engage's publishing module allows you to easily share your great content with the target audience. Ensure high-quality, efficient service across all channels and maintain a comprehensive view.

OneSignal is the market leader for customer engagement. It powers mobile push and web push and in-app messages to more than 1 million developers and marketing teams. OneSignal is easy to set up and allows you to send push notifications to all your users. You can access powerful features such as segmentation, automated messaging and intelligent delivery. OneSignal is designed for developers and allows you to code in any language with any development environment. It takes less than 10 lines of code. It is also the most flexible push provider with integrations to top analytics providers and DMPs as well as Zapier to connect to 1400+ platforms and apps. OneSignal allows you to send unlimited messages to mobile subscribers and up 10K web push subscribers. 76% of top million sites that use push notifications use OneSignal (source: Builtwith).

A powerful, integrated platform for managing receivables that optimizes your workflows. You can create effective workflows, collaborate with colleagues, follow up better, get paid quicker, and increase cash flow. Your team can come together on one platform around a workflow that suits your business. You can assign accounts to different roles, streamline follow up campaigns, and view and track the performance of all levels of your staff. Innovative tools within FG Receiveables Manager can help you accelerate your order-to cash cycle by as much as 5x. Don't let past due accounts slow down your team's productivity. You are entitled to be paid. Powerful Reporting and Analytics -- Analyze your accounts, generate smarter interactive reporting, and use Funding Gates for easy customer account prioritization. Funding Gates monitors your receivables to recommend who you should contact. Eliminate Spreadsheets and Notepads

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Organizations are quickly realizing the value of mass notification technology in today's difficult working environments. NetSupport Notify is a one-way solution that delivers notifications to desktop users. It can be used to send notifications and alerts to multiple sites. It also provides real-time status notifications and acknowledgements. NetSupport Notify can be implemented and used across any LAN or WAN network. Its dedicated local notification gateways enable seamless message delivery across multiple network segments and dispersed sites without the need to modify or configure any switches or network. NetSupport Notify is a mass notification system that delivers reliable and fast alerts. It can be configured to include different priorities, customizations, or delivery options.

Salesdoor is a unique customer relationship management solution specifically designed for the healthcare industry, specialty pharmacy and pharmaceuticals. We have extensive experience in specialty pharmacy services and are familiar with your needs. A system that adapts to your unique workflows and doesn't require complicated configurations is what you need. Salesdoor allows you to stay connected with your clients. All communication and marketing can be managed from one platform. The built-in contacts library allows you to reach more potential clients and grows quickly. Salesdoor's lead tracking technology allows you to target, grow and retarget leads at every stage in your sales funnel. Salesdoor is the best tool for project management, internal team performance tracking, sales, marketing, and project management. Salesdoor was specifically created for companies that need to recruit physicians and other medical staff to sell their products and services.

Pushly is trusted by leading media and publishing companies around the world. Pushly is a platform that combines first-party data, content distribution, and audience engagement. It helps publishers grow and communicate with their audiences through a customized web push notification channel. Pushly gives publishers a better view of their audience members' attention, consumption habits and passions. This allows them to target smarter, deeper and more effective push notifications and respond more effectively. Enthusiasts are able to identify when and why they should return for more of the things they desire. Increased audience attention and retention lead to ad, subscribe, and ancillary revenue.

XComms.com offers a complete suite of mass communication tools that allows any organization to instantly and easily send communication alerts via various channels on any network, any device, and any language. Notifying anyone, anywhere, or device, or broadcasting an alert across the entire organization in seconds. You can create mass communication alerts in seconds using a web-based control panel. Multiple administrators can be responsible for sending alerts. You can predesign alerts and set up audiences to instantly send mass notifications. With a single button, you can instantly deploy alerts. Learn more about the XComms Push Button Notification. Targeting can be based on IP ranges, AD group or non-domain users and devices. All alerts are branded to match your organization's tone and look.

Large enterprises can receive permission-based messages. One platform. Multiple message formats. A single enterprise API. Solutions for digital publishers, media companies, local governments and utilities. Built to fit the needs of your organization. Built for teams, departments, and workflow. Ready to integrate with all your back-end systems. Multi-channel delivery for all enterprise needs. From real-time transaction messages like e-bills and paperless receipts to reminders and notifications, to ad-hoc recurring or triggered campaigns, we can integrate with any of your back-end systems. All-in-one B2C messaging for enterprise. Delivered as a modular, software-as-a-service feature-rich platform designed from the ground-up to service the unique needs of enterprise.

Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool, and a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations and drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover and buy products on WhatsApp, recover abandoned carts, send order details and updates to customers and engage with them 24x7 through WhatsApp automation. Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the only full-stack WhatsApp business solution available in the market for SMBs.

Vizury's unmatched technology allows you to create the best customer experiences, no matter if you're an eCommerce store or a retail giant. Vizury bridges the gap between all customer touchpoints: web, mobile, email, messaging apps and physical stores. Our platform can help you increase revenue by bringing customers back into your website, mobile app, and retail stores. For over 10 years, Vizury has helped global ecommerce and retail brands retain and acquire customers. Vizury's deep ecommerce integrations and out-of the-box product features make it easy to scale revenue from online shoppers. Vizury's technology is proven to increase conversions for its customers. Vizury helps brands drive millions of consumer sales every month. Our team of digital marketing professionals can help you create engaging campaigns on Vizury.

Your chatbot can interact with users as a human agent. Your chatbot can be created, tested, and then run. Establish a standard for customer support, engagement, interaction, and quality. Gallabox tool allows you to create advanced customer segments by tagging/labeling contacts. This will allow you to broadcast customer-specific products and services. Collaborate with colleagues, assign, @mention and label contacts. Agents can view customer history and take ownership to build better relationships. Integrate with your existing CRM databases, eCommerce shops, payment & logistic partners. Gallabox can help guide your business's customer service journey across all key touchpoints. Chatbot support is available 24/7 to engage customers. Your bot can handle all your questions and automatically respond to recurring messages. Your support staff should focus on priority-based conversations. Your users shouldn't search for queries on your site. Instead, let your bot answer frequently-asked questions.

The Omnichannel Suite is a Salesforce Brands product. Create experiences once and deploy on multiple channels using the only Salesforce Native tool that streamlines customer engagement throughout the entire journey. All your customer-facing team members will be empowered to monetize and improve customer experience. You can meet your customers wherever they are. Multi-channel experiences can be designed from a single interface. Complete your omnichannel management with Instagram, Review Channels TikTok and Support Emails. Einstein Bots can be used to qualify customer data, answer common questions and divert calls before they are handed over to an agent. Enhance the customer experience by adding rich features such as images, carousels and emojis. You can also schedule, share location, and translate messages automatically. Salesforce's customer data and order histories can be used to scale personalization across departments, channels and channels.

MessageDesk connects you and your team to customers, clients, and contacts for appointments, scheduling and payments, alerts, and other daily operations. Are you ready to improve your day-today operations? How business text messaging can help manage and start more conversations, fill your schedule, and get paid. You can send and receive SMS and MMS messages to all kinds of messages, from 1-on-1 conversations to mass SMS Marketing broadcasts. You can either create a new 10-digit number with a local area number or text-enable an existing business number. Contact groups and web forms allow you to have more conversations and keep them going. You can add contacts to quickly create groups, or use advanced filters to group contacts based upon their information. You can grow your contact list and have more conversations by using web forms that net referrals, bookings, and appointments.

Real-time alerts allow you to respond to customer feedback and close that loop efficiently. You can see what customers say with data analysis, visualizations and taxonomies that are tailored to your company. To create champion employees who thrive on customer satisfaction, collect, analyze, and respond to internal feedback. With proactive communications, you can create a seamless delivery system. Reduce call center volume and foster a culture that cares about customers. Digital-first approaches can reduce operational costs. Easy capture multi-channel feedback at any stage of the customer journey. With listening posts, you can reduce cart abandonment and hear from the'silent shoppers'. Real-time feedback can help you prevent churn and improve your service. Tenant needs can be addressed faster and complaints volume and complexity reduced. Reduce inbound calls while keeping customers informed through proactive communications.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Retainly, an omnichannel engagement tool, allows businesses to automate the retention of customers through email, SMS, popular messaging apps, and web push notifications. Its intuitive interface allows for seamless execution of high impact campaigns across multiple communication channels. Retainly integrates marketing platforms to eliminate manual processes and data sylos. This allows marketing teams the freedom to manage their tech stack independently, and focus on creativity. The platform provides features like web tracking, contact segmentation and workflow automation. It also offers funnel analytics. Retainly caters for industries by offering a platform with pre-built, low-code integrations that streamline marketing efforts. Save marketers time by avoiding the need to learn a variety of disconnected tools.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Webio are specialists at conversational AI for customer engagement. Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations. Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything. Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.

Gleantap, a multi-channel customer engagement platform, can help you engage customers and increase loyalty. Gleantap allows businesses to harness the power and efficiency of SMS marketing and mobile push notifications to retain customers, automate their marketing, increase revenue, refers, and reviews. It includes mobile push notifications, text messaging, segmentation tools, smart analytics, segmentation tools, and smart analytics.

RingCentral Engage allows companies to manage all of their digital customer service channels from one platform. RingCentral Engage allows you to aggregate and distribute customer messages from Mobile, Social Media and Messaging apps through one interface. This makes it easier and more efficient for clients to manage their inquiries. This not only increases your efficiency and reduces your workload but also impacts your customers' satisfaction. It also allows you to monitor the success of your team.