Upland Rant & Rave Description

Real-time alerts allow you to respond to customer feedback and close that loop efficiently. You can see what customers say with data analysis, visualizations and taxonomies that are tailored to your company. To create champion employees who thrive on customer satisfaction, collect, analyze, and respond to internal feedback. With proactive communications, you can create a seamless delivery system. Reduce call center volume and foster a culture that cares about customers. Digital-first approaches can reduce operational costs. Easy capture multi-channel feedback at any stage of the customer journey. With listening posts, you can reduce cart abandonment and hear from the'silent shoppers'. Real-time feedback can help you prevent churn and improve your service. Tenant needs can be addressed faster and complaints volume and complexity reduced. Reduce inbound calls while keeping customers informed through proactive communications.

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Company Details

Company:
Upland Software
Year Founded:
2010
Headquarters:
United States
Website:
uplandsoftware.com/rantandrave/

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support

Upland Rant & Rave Features and Options

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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