Webio Description
Webio are specialists at conversational AI for customer engagement.
Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations.
Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything.
Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.
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Social Intents
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
Learn more
Company Details
Company:
Webio
Year Founded:
2016
Headquarters:
Ireland
Website:
www.webio.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Live Rep (24/7)
Online Support
Webio Features and Options
Conversational AI Platform
Code-free Development
Contextual Guidance
Intent Recognition
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant
Customer Communications Management Software
Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Customer Engagement Software
Analytics
Communication Management
Live Chat
Debt Collection Software
Automated Notices
Contact Management
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