Thena Description

Thena serves as a customer engagement solution tailored for Slack, effectively monitoring shared channels with customers. It streamlines the organization of these channels through request identification, integrates seamlessly with internal tools, facilitates customer escalations, sends notifications to teams, and conducts behavioral analysis to enhance interactions. This comprehensive approach ensures that teams can respond promptly and effectively to customer needs.

Pricing

Free Version:
Yes

Integrations

Reviews

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features
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Company Details

Company:
Thena
Year Founded:
2018
Headquarters:
United States
Website:
www.thena.ai

Media

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Product Details

Platforms
Windows
Mac
Types of Training
Live Training (Online)
Customer Support
Live Rep (24/7)
Online Support

Thena Features and Options

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Thena User Reviews

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