Infobip Description

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.

Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible.

THE INFOBIP ADVANTAGE

(1) Personalized omnichannel customer connections

Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.

(2) Global reach, local presence

Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.

(3) Full stack customer engagement

Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Infobip Alternatives
Signalmash Reviews
Signalmash
(16 Ratings)
Signalmash is a specialized CPaaS platform designed for companies that value dependable messaging infrastructure paired with hands-on, human support. No complicated pricing tiers. No long support queues. Just direct access to real experts to help you build faster and deliver better customer experiences. Enterprise clients work directly with our engineering team via a dedicated Slack channel. We offer direct Tier-1 carrier connectivity with AT&T, Verizon, and T-Mobile, along with a 94% first-pass approval rate for 10DLC campaigns. Messaging SMS: 10DLC, short codes, toll-free RCS: Rich messaging and media via API or no-code tools Voice SIP trunking, VoIP, inbound and outbound calling Numbers & Identity Local, short code, and toll-free numbers Branded Caller ID (BCID) Number Intelligence CNAM lookups, carrier details, line type (wireless vs. landline), and federal DNC checks Signalmash combines enterprise-level performance with a high-touch, partner-first support model.
Learn more
Sendbird Reviews
Sendbird
(166 Ratings)
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET. Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
Learn more
Birdeye Reviews
Birdeye
(5192 Ratings)
Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
Learn more
Twilio Voice Reviews
Twilio Voice
Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.
Learn more

Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Infobip has an API
View Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Infobip
Year Founded:
2006
Headquarters:
Headquartered in London, Infobip has 60+ offices on 6 continents
Website:
www.infobip.com
Update This Listing

Media

Play Video Infobip Screenshot 1
Recommended Products
Demo Series - Small Business Backup By Veeam Icon
Demo Series - Small Business Backup By Veeam

Learn how to protect your Microsoft 365 data, with simple, actionable tips today.

Watch this on-demand demo series and learn how to protect your Microsoft 365 data with clear, simple, actionable steps that are easy to implement for businesses of all sizes.
Watch Demo Series

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Infobip Features and Options

SMS Marketing Software

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Experience Software

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

IVR Software

Call Center
Call Recording
Call Routing
Text to Speech

Customer Engagement Software

Analytics
Communication Management
Live Chat

Customer Communications Management Software

Interactive Content
Multi-Channel Communications
On-Demand Communications

Call Center Software

IVR / Voice Recognition

Infobip Lists

Infobip User Reviews

Write a Review
  • Previous
  • Next