Alternatives to Navis Rezforce

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions. It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call. VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.

MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.

Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services. Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations. Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests. To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs. Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

INFOCU5 can be a complement to your existing team. We adapt to your business so that you only pay for what you actually use. Scalable, omnichannel support team. On-demand service and sales agents, increase AOV and CLV, optimize data, leads, and only pay for the ticket and talk time. Voice, messaging, email and dedicated brand ambassadors are all available. Extension of your internal staff. Monitors campaign performance and maintains brand message and vision. Our enterprise-level contact centre software is combined with our global, on demand customer service and sales marketplace. This allows businesses to interact with customers at a cost-effective level and tap into the overflow contact center marketplace for additional support when needed. Our marketplace is a global team of customer service agents and sales representatives who can be accessed on-demand to support your internal team when you need it.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

The best outbound call center software will increase your productivity and sales. You can keep your costs under control, increase sales performance and maintain an overall overview. Your outbound call center campaign's productivity and profitability will increase. Our team has developed an algorithm that keeps your call center agents engaged in customer conversations almost continuously after years of perfectionist-driven development. The dialer algorithm is based on the maximum drop rate and the desired waiting time (until your next call from your agent). This data, along with other factors such as the current availability of your information and the average call length, will allow you to achieve the highest agent utilization.

Teloz cloud-based contact center allows your employees, customers and other integrations all to work together in one system. It also improves the productivity and efficiency of your company. Consolidate all your critical communications onto a single platform to strengthen your business. One of the world's most powerful cloud-based phone systems is at your fingertips. You can offer a seamless experience to both consumers and operators with a cooperative contact centre. Discover opportunities with industry-leading data, and include the apps that your teams need. You can offer the experience that your customers want with calling features that help you expand your business and assist you. Improve the value of your voice solutions with intelligent routing, workforce analysis, connections, or other features that enhance the interaction and satisfy the Teloz cloud call center. We understand the huge consequences that your company is facing.

Our patented toolbar is unique in that it includes features specifically designed for real sales and support team use cases. Multichannel features that are simple to use and maintain, with unmatched integration and automation capabilities. Built for the Cloud, proven performance and industry-leading scalability. You can choose your own VoIP providers and leverage any CRM to support your agents from anywhere via a browser, mobile phone, or handset. Global scaleability, no software or hardware to maintain, highly secure and designed to support 99.995% telco availability. Contivio makes it easy to access all standard telephony controls and more from a simple, intuitive toolbar that takes up very little screen space. Agents can now focus on customer information in your CRM and take notes, without having to switch between applications.

InterCloud9 is the industry leader in cloud-based predictive dialers. Our dialer can be used by individuals or call centers. It can dial up to 5 lines per agent, and also allows for inbound call distribution and SMS messaging. No contracts, instant account setup, US-based support and training are all included at no additional cost. Our cloud-based power dialer is easy to set up and fully functional in less than 10 minutes. Simply plug in your headset and upload your data to enjoy the highest possible connection rates! We have the best power dialer whether you are a single agent or a call centre with 100 agents. Our cloud based power dialer hosts an integrated CRM, real-time agent monitoring, an industry leading per agent calling ratio, call back scheduling/reminders, text messaging, script pop ups and email templates just to name a few of the standard features. Our power dialer software can be accessed via an internet connection because it is cloud-based.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

First Contact offers powerful call scripting and agent workflow software that optimizes your outbound and inbound call handling. This is achieved by adjusting the workflow and management information to fit your business rules. We support preview and progressive dialling as well as call blending and full integration with your CRM Systems and contact centre services. This powerful and intuitive Workflow Based Scripting capability allows for informed Customer conversations and, in effect, guided scripting software. It also significantly reduces training costs and mitigates business process risk. You can collect and report on each contact's outcome so that you can easily see what is happening in your company. This allows you to integrate your business with the rest of the business to improve your customers' experience. This cloud-based call scripting software solution integrates with your existing telephony system and CRM.

InfoCision offers a range of services, from traditional call center services to advanced training. We offer call center tools that reduce calls, combine alternative channels, and improve customer satisfaction. Tools are used to enhance and improve your call center environment. They can pre-fill customer data and demographics and score incoming calls. They also train call center agents using eLearnings and simulations. They can also measure quality and motivate staff. InfoCision is a leading provider of direct marketing solutions to companies in a variety of industries. Our clients are empowered to make informed decisions that maximize the return on their investment. We offer a full range of marketing services, including traditional call center services and advanced training solutions. Find out how we can assist your business with its marketing needs. InfoCision is a brand that spans multiple industries. We work to better serve our clients.

Coaching and real-time conversation analytics. i2x allows you to leverage your data and understand the factors that make your customers and team successful - in real time and powered by AI. Data-supported strategies can help you close more deals and share best practices with your team. Analyzing conversations and improving agents' and scripts' performance can make customers happier. Optimize customer-agent interaction with A/B testing techniques. Managers have a window into customer interaction with i2x. It gives you peace of mind knowing that your customers are being better served by your agents. We understand how difficult it can be to train your agents as frequently as you would like. You can think of i2x a tool that will help you make an impact on your agent's learning curve. Even if you aren't there, they'll get tailored training. You can improve your communication skills as a customer service agent or sales representative by using i2x.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Real-time call center metrics can help you create a more efficient and productive contact center experience for customers. Unlock the power of real-time data from both internal and external sources to improve customer experience. Real-time queue and call metrics give you a complete view of your call center operations and help you reduce wasted workforce labor. You can use contextual data to predict your customers' next best actions. Meeting customers at the right time in the buying cycle can prevent poor customer interactions. Flexible dashboards allow your managers to view team insights and filter data down to see individual agent performance.

You can see what is happening in your predictive dialer campaigns at any time. You can see which campaign is more successful, how many leads have been reached, which leads need to be called back, and more. Did you hear their voice mail? You don't have to wait for their voice mail. Just click on the Play Message button. Upload more than just the number and name. This will ensure that your agents have all the information they need to close the sale. You can listen in live to your agents to see how they are doing. You can train your agents using our whisper features. Our barge in feature will save the day. Grab a headset, a computer, and a microphone. The internet is our only way to do everything. A phone system was unnecessary 10 years ago.

Enterprise environments are becoming more diverse, dispersed, and boundless. This creates a need for integrated communications solutions that can help to anchor technology integration. CommSouth provides robust unified communication products and collaboration solutions that unify real-time and non-real time communication. CommSouth serves several segments to optimize business efficiency and improve productivity. CommSouth provides the best solutions to enable your contact center to be flexible to adapt to different situations and deliver a great customer service experience. Different communication types are integrated to make customer care and collaboration seamless and productive. This allows agents to communicate in one medium while another agent can receive it and respond from another medium or device. Comm Contact Centre facilitates all of this, and helps you track and reduce expenditure as well as improve agent training and performance.

Aavaz is a leader in contact center solutions. Aavaz offers a range of products and services that can be used to meet your customer contact needs, including calling. There are also upgrade paths available to suit your future needs. Aavaz's flexibility is what makes it so powerful. It can be used on-premise or distributed, with one agent handling 1000 calls per hour. There is an Aavaz that suits your needs. Aavaz' intelligent, tracked outbound campaigns can be used for Marketing, Sales and Surveys. Flexible IVR's, queues and monitoring of queues allow customers to reach you like never again with Aavaz. To ensure that no one is ignored, track every inbound call and follow up with built-in tickets. Our experts have seen it all before, and can help you succeed.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

VanillaSoft knows this better than anyone: Streamlining the lead generation process drives more sales. They have designed a cloud-based full-suite solution that combines everything in a contact centre software with the tools needed by sales teams to route and manage prospects. Agents can use the power and flexibility of Progressive Dialing to manually dial their calls. They can also use the in-app Call Scripting tool as well as the Team Chat function. Team leaders can also train callers with tools such as Call Recording, Quality & Queue Management and automated performance reporting.

Juris Astra is an inbound and outbound call center solution that includes a telephony automated call distributor (ACD), interactive vocal response (IVR), as well as a dialler. It can also perform optional customer relationship management (CRM), marketing and sales force management, and case management to handle customer service issues, complaints, sales leads, sales leads, and service requests. Juris Astra is a fully integrated solution that allows you to manage telephony and email, web chat, fax, as well as SMS interactions, automatically. PABX is the infrastructure that handles telephony interfaces like incoming lines from Telekom (ISDN PRI and CO Analog PSTN trunks), as well as extension lines to agents/users. Juris Astra offers a variety of standard services, including callers privilege, Class of Service, (CoS to dial out), hardphones and softphones as well as VoIP and SIP.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

Panterra Streams, an all-in one, feature-rich, cloud communications, collaborations, and file sharing suite, increases performance across your organization. Unified communications, team messaging and file sync & sharing, as well as business analytics, are all possible with Panterra Streams, the only customizable, HIPAA/HITECH secured communications cloud solution. All-in-one communication solution that includes text, video/audio, phone, and video conference. It also offers team rooms, group/email digital faxes, web meetings, deskshare, and HIPAA/HITECH secured cloud solutions. Unlimited team rooms with HIPAA security, built-in communications and collaboration with customers, employees, and partners. Enhanced "anti-video bombing” security is provided with feature rich audio/video and screenshare conference conferencing. All-in-one, unlimited, HIPAA/HITECH secure file sync & sharing is available. You can locate agents anywhere in the world and present a single view to your customers.

The sales telephony platform that will turbo boost your team's results. Ring.io's dialer allows sales teams to make more calls, schedule more meetings, close more deals, and makes it easier for them to do so. Automate your prospecting tasks and unleash your reps' potential. You can easily route calls to the right person in your team using data from your CRM. Never lose a valuable lead or customer. With powerful coaching and training tools, you can increase call connections, increase rep performance, and optimize each dial for better results. Ring.io Pay allows you to accept credit cards over the phone and is PCI compliant. Increase sales, collections and donations.

You can create one or more QA scorecards with this software and begin to evaluate customer service using those scorecards. This will generate a quality score for the agent as well as his observations about the service. This feedback is a combination of your observations and a final comment, with actions or recommendations, is called feedback. It is not enough to just listen to a recorded call or read a chat conversation to learn what happened during customer interaction. Record the agent's screen to uncover valuable information. Supervisors can also give feedback to agents on CYF Quality, but with an additional step. Agents will need to provide feedback passcodes.

Barantum CRM is a leading All in One CRM Solutions in Indonesia. Our services can boost your customer engangement with with meet/fulfill all of your customer relationship management needs, ranging from Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, to Call Center Solutions. Barantum is also a trusted WhatsApp API Solution in Indonesia with over hundreds of businesses already joined. With a total of 500+ businesses from various industries and 18,000 users are currently using Barantum, we believe that a good CRM system is one that can meet all needs from end to end. Accelerate your sales performance with Barantum starting from IDR 299k/user/month or get a FREE 7-DAY TRIAL. WHY CHOOSE BARANTUM? 1. One system for all your customer relationship management needs. 2. Comprehensive and flexible features for all types of industries. 3. User-friendly interface that is easy to understand and use. 4. Fast and responsive customer support available 24/7.

Unlock the best features with call center software. A call center software can help you run your business more efficiently and effectively. You can choose from a variety of dialing modes, including progressive, predictive, manual and preview. Reports based on attendance, performance, call logs and analytical reporting. Allocation of calls according to the availability of agents, agent category, agent skill, and other parameters. Integration of the call option with the internal CRM and the click-to dial button on the website. The dialer of call center software has an excellent feature that allows for an automated callback in the event an agent misses a call. SanCCS cloud-based call center solutions let you handle interactions with your customers across multiple channels, such as Facebook, Viber and WhatsApp.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

Modern call centers are not a call center. It's a network made up of virtual agents who are available 24/7 and can scale to any size or time that is convenient for you. Liveops provides businesses with access to a skilled, on-demand workforce that can provide virtual call center services during high-traffic periods. We don't limit our search to geographical areas. Instead, we source our agents based upon their industry experience, education, and skills. This allows you to be confident that your brand is represented in the best possible light. Our network of 20,000 domestic agents doesn't limit us by geography or business hours. We can source the best qualified people. This allows us to offer flexibility at scale, which can transform customer service. We have revolutionized customer service, cutting out overhead and idle time, and have been the industry leader in flex agent service for over 18 years. These are the comments people have about us.

Focus Telecom offers a cloud-based platform to help clients and business owners organize communication channels in any industry. Focus Telecom's platform can be accessed via a web browser. It does not require any additional equipment. Focus Telecom offers a complete range of functions to any inbound or outbound call center. It includes complex IVRs and call recordings, Custom Relation Management integration, remote agent management, and multichannel call recording, among others.

ContactSPACE is a contact centre software that will revolutionize your customer relationships. Our CallGuides and smart diallers make it easy for agents to do their jobs, increasing productivity and enabling better conversations. Our intuitive graphical dashboard designer and real-time analytics make it easy to achieve your KPI goals. Contact us to discuss a customized solution that suits your organization's needs.

CARES collects customer data and passes it along during the customer experience journey. Agents and customers do not have to repeat themselves. CARES will connect a call to the agent who was assisting the caller at the time the call was disconnected. This preserves continuity and accuracy of the interaction. Prioritize routing your calls to VIP customers to the front of the queue. Your customers can press or speak through your phone menu. CARES is customized to meet the needs of your company. Customers get account-specific information while waiting in a queue. This saves time and allows for a personalized service experience. Callers have the option to be called back by the next available agent, rather than being put on hold. This allows them to make better use of their time and not lose their place in the queue.

CXM call recording software and systems allow you to record your phone calls quickly without spending a fortune. You can comply with new policies and government regulations, improve customer experience, and increase your bottom line. Automated call recording can take care of compliance and training. Record-On-Demand is another option that allows users to activate recording during live calls at any time for their own protection and purposes. Everything. Calls can be made inbound or outbound, by agent, extension, or group. CXM's Screen Recording module can be added to your CXM account for audio and video recording. You may not want to record all calls or review them. CXM allows you to access a percentage-based sampling of calls recorded by agent, extension, or group.

Retreaver, a cloud-based call centre solution, tracks, tags and routes calls to specific departments or agents. We help marketers, agencies, and brands analyze inbound calls, manage caller profiles and dynamically route calls. We also track conversions, analyze ROI, and generate reports. You can personalize customer experiences, reduce call times, and improve customer satisfaction by leveraging powerful CRM databases and real-time tracking. Retreaver allows you to create your own call data properties using custom tags. These tags are associated with a number or a phone call, giving you greater control over your campaigns. We can pass these savings to you by optimizing our operating expenses. We do not have any monthly contracts and offer competitive pricing for our clients. Contact us for a quote.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

This state-of the-art solution overlays on your existing premise-based contact center, providing true omnichannel capabilities. This innovative software package contains up to 20 world-class CX apps that can easily be implemented in a matter days. It also comes at a low price. It requires only minor modifications to existing call centers. Transforms voice-only agents to omni-channel agents that can communicate simultaneously via chat, voice, email, social media, and email. Chat via text message allows for "anytime" communication, replacing direct contact with a human agent. Screen Pop displays past interactions and repeat contacts. It follows customer journey. Recall caller is greeted by name and offered to connect with the agent with whom he last spoke.

Pimsware's PIMS Dialer is a cloud-based dialer that can be used by call centers of all sizes. It is flexible, scalable and secure. PIMS dialer is $125 per month and includes unlimited outbound minutes, technical assistance, call recording, and all the features of the current and future versions of the dialer. It provides a wide range tools to improve a call center’s dialing strategy, call handling and compliance, as well as reporting and reporting.

The CenterMaster platform can be scaled to fit your needs, whether you have a dedicated team of employees or an enterprise solution. AcuCall's Reporting Services, which are not limited to the standard or canned reports that CenterMaster provides, provide the data you need in order to drive results. We know the importance of accurate and timely data to adjust business processes and measure performance. CenterMaster cloud allows you to route inbound calls to qualified agents around the world. CenterMaster can connect customers to the right agent and department, regardless of whether they are located in one or multiple locations. This creates positive customer experiences. AcuCall's Professional Services team is able to facilitate integrations with third party applications and tools so agents are able to seamlessly navigate workflows and serve customers efficiently and effectively.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.