Liveops Description
Modern call centers are not a call center. It's a network made up of virtual agents who are available 24/7 and can scale to any size or time that is convenient for you. Liveops provides businesses with access to a skilled, on-demand workforce that can provide virtual call center services during high-traffic periods. We don't limit our search to geographical areas. Instead, we source our agents based upon their industry experience, education, and skills. This allows you to be confident that your brand is represented in the best possible light. Our network of 20,000 domestic agents doesn't limit us by geography or business hours. We can source the best qualified people. This allows us to offer flexibility at scale, which can transform customer service. We have revolutionized customer service, cutting out overhead and idle time, and have been the industry leader in flex agent service for over 18 years. These are the comments people have about us.
Liveops Alternatives
INFOCU5
INFOCU5 can be a complement to your existing team. We adapt to your business so that you only pay for what you actually use. Scalable, omnichannel support team. On-demand service and sales agents, increase AOV and CLV, optimize data, leads, and only pay for the ticket and talk time. Voice, messaging, email and dedicated brand ambassadors are all available. Extension of your internal staff. Monitors campaign performance and maintains brand message and vision. Our enterprise-level contact centre software is combined with our global, on demand customer service and sales marketplace. This allows businesses to interact with customers at a cost-effective level and tap into the overflow contact center marketplace for additional support when needed. Our marketplace is a global team of customer service agents and sales representatives who can be accessed on-demand to support your internal team when you need it.
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IBM Watson Speech to Text
IBM Watson®, Speech to Text technology allows for fast and accurate speech transcription in multiple language languages. This technology is useful for many purposes, including customer self-service, agent support, and speech analytics. You can get started quickly with our advanced machine-learning models straight out of the box or customize them to your specific use case. A Watson-powered virtual assistant can answer common call center questions over the phone. To improve call center performance, mining conversation logs can quickly and accurately identify emerging patterns, customer complaints, sentiment and non-compliant behaviour. Agent productivity and success can be boosted by real-time assistance via AI-powered intranet and document search. Watson listens to the agent speak with a customer and then transcribes the conversation. Watson searches for relevant documentation and returns the answer to the agent in a matter of seconds.
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Arise
Customers can be grew with virtual customer service that is scalable and available on-demand. Engage customers on their time, their channel, and their topic. Deep understanding of customers and their needs will help you increase your share of wallet. Trusted personal care can help you build lasting customer relationships. It is time to reinvent customer experience management. It's time to move beyond "acceptable failure" in service levels or abandonment rates. It's time for innovation to drive customer growth. Arise Virtual Solutions has created the best virtual-first customer service platform in the industry. Our proprietary technology connects the most respected brands in the world to a vast network of gig-economy Service Partners who work from home. Arise utilizes cutting-edge innovations in virtual learning, on demand capacity flex, security, and other technologies to increase customer acquisition, share of wallet, drive long-term customer growth, and improve customer acquisition.
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Qubicles
We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.
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Integrations
Company Details
Company:
Liveops
Year Founded:
2000
Headquarters:
United States
Website:
liveops.com
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Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online
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