Cendyn Call Center Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Cendyn Call Center Alternatives
Our easy-to-use online booking engine and reservation software will help you increase revenue and streamline your operations.
Our cloud-based solutions allow you to optimize the guest experience before, during, and after your stay. Our integrated payment processing makes it easy to train staff and implement automated processes that will improve operations, guest management efforts, and secure payments.
- Increase Operational Efficiency
- OTA/Google Hotels Connections
- Real-Time Rates/Availability
Multiple Calendar Options
- Upsell Addons and Packages
- ADA Search Filters
24/7/365 Support (Phone and Email)
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Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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rGuest Book
Introducing a no-commission, user-friendly reservation platform designed to streamline the booking experience for guests. With mobile-optimized functionality, reservations can be made seamlessly on smartphones, tablets, or laptops, ensuring a responsive experience regardless of device. The system offers real-time room availability, allowing you to maximize occupancy and enhance the value of your establishment. Guests can effortlessly book not only rooms but also golf, spa, and dining experiences, all in one convenient cart. Whether securing a single room or multiple accommodations along with tee times, spa appointments, and dining reservations, the platform presents all options and amenities in an attractive manner. This integrated lodging management solution caters to hotels and resorts alike, fostering exceptional guest relationships while optimizing revenue streams. It's a comprehensive, enterprise-ready system suited for a variety of hospitality settings, including boutique hotels and full-service resorts, ensuring that every aspect of guest service is covered efficiently.
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SynXis
SynXis® CRS by Hospitality Solutions is a next-generation reservation management platform designed to unify hotel distribution, revenue optimization, and guest experience. As the digital core of a hotel’s tech stack, it centralizes control of availability, rates, and inventory across hundreds of booking channels and property locations. SynXis helps operators synchronize data, minimize overbookings, and enhance rate accuracy while maintaining brand and chain standards. The system is built on a secure, cloud-based foundation with tokenized payment processing, compliance safeguards, and automation that reduces manual work. With more than 100 certified APIs and 600+ system connections, SynXis integrates effortlessly with PMS, RMS, and other hospitality technologies to create a complete operational ecosystem. Its configurable Studios let hoteliers tailor tools for distribution, retailing, and guest engagement, adapting to both independent hotels and global chains. Backed by comprehensive onboarding, training, and global support, SynXis ensures a smooth transition from legacy systems. By consolidating complex operations into one intelligent interface, it helps hoteliers maximize revenue and efficiency while exceeding guest expectations.
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Integrations
No Integrations at this time
Company Details
Company:
Cendyn
Year Founded:
1996
Headquarters:
United States
Website:
go.cendyn.com/cendyn/sourceforge/call-center
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
Cendyn Call Center Features and Options
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