Cendyn Call Center Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Cendyn Call Center Alternatives
Our easy-to-use online booking engine and reservation software will help you increase revenue and streamline your operations.
Our cloud-based solutions allow you to optimize the guest experience before, during, and after your stay. Our integrated payment processing makes it easy to train staff and implement automated processes that will improve operations, guest management efforts, and secure payments.
- Increase Operational Efficiency
- OTA/Google Hotels Connections
- Real-Time Rates/Availability
Multiple Calendar Options
- Upsell Addons and Packages
- ADA Search Filters
24/7/365 Support (Phone and Email)
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Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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OPERA Room Reservations
Oracle Hospitality OPERA Room Reservations offers a unified database for managing your room inventory, simplifying the handling of various reservation types including individual, group, corporate, travel agent, multi-leg, multi-rate, and waitlisted bookings. This centralized platform is designed for managing reservations across multiple locations and properties seamlessly. It features user-friendly sales interfaces that assist agents in navigating the reservation process efficiently. Additionally, it includes automatic multi-tiered rate and inventory management controls. The system also accommodates complex functions like shared reservations and loyalty programs. By delivering innovative capabilities that allow for customization according to specific business needs, the Oracle Hospitality OPERA Room Reservation System facilitates the sharing of essential operations between the central system and property applications. As a result, it establishes a singular repository for portfolio data, significantly reducing the number of steps necessary to complete reservations. This centralized database ensures straightforward access to vital property details, enhancing the overall efficiency of reservation management.
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rGuest Book
Introducing a no-commission, user-friendly reservation platform designed to streamline the booking experience for guests. With mobile-optimized functionality, reservations can be made seamlessly on smartphones, tablets, or laptops, ensuring a responsive experience regardless of device. The system offers real-time room availability, allowing you to maximize occupancy and enhance the value of your establishment. Guests can effortlessly book not only rooms but also golf, spa, and dining experiences, all in one convenient cart. Whether securing a single room or multiple accommodations along with tee times, spa appointments, and dining reservations, the platform presents all options and amenities in an attractive manner. This integrated lodging management solution caters to hotels and resorts alike, fostering exceptional guest relationships while optimizing revenue streams. It's a comprehensive, enterprise-ready system suited for a variety of hospitality settings, including boutique hotels and full-service resorts, ensuring that every aspect of guest service is covered efficiently.
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Integrations
No Integrations at this time
Company Details
Company:
Cendyn
Year Founded:
1996
Headquarters:
United States
Website:
go.cendyn.com/cendyn/sourceforge/call-center
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
Cendyn Call Center Features and Options
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