Focus Contact Center Description

Focus Telecom offers a cloud-based platform to help clients and business owners organize communication channels in any industry. Focus Telecom's platform can be accessed via a web browser. It does not require any additional equipment. Focus Telecom offers a complete range of functions to any inbound or outbound call center. It includes complex IVRs and call recordings, Custom Relation Management integration, remote agent management, and multichannel call recording, among others.

Pricing

Pricing Starts At:
$15.00/month/user
Pricing Information:
Starting price $15.00/month/user
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

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Company Details

Company:
Focus Telecom
Year Founded:
2008
Headquarters:
Poland
Website:
www.focustelecom.pl/en

Media

Play Video Focus Call Center Software Sitecall Focus Call Center Software Analytics Focus Call Center Software Dashboard
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

Focus Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management