RingCentral Contact Center Description

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

Integrations

View Integrations

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Company Details

Company:
RingCentral
Year Founded:
2003
Headquarters:
United States
Website:
www.ringcentral.com

Media

RingCentralContactCenter-Dispositives

RingCentralContactCenter-Dispositives

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

RingCentral Contact Center Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

RingCentral Contact Center Lists