Alternatives to Avaya SBC

Ultatel is a recognized industry leader in business communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Calling, SMS, Fax, Chat, Video & 40+ Advanced Features. The best part is, there are no hidden fees or charges! Thanks to our Transparent Pricing model, what you see is what you pay (unlike some other vendors). A Gartner Category Leader and G2 High Performer, Ultatel aims to provide a unified communications platform that adapts to your companies' needs. Powered by our FlexScale technology, you can scale up or down seamlessly and instantly with no downtime or penalty. Furthermore, our Award-Winning Customer Support department is there for you 24/7/365. With a 94% first-contact resolution, you'll have the peace of mind of being connected beyond limits. Contact us today and schedule your discovery call or demo.

The Ribbon SBC Software Edition (SBC SWe) is a versatile, cloud-native Session Border Controller that enhances and secures real-time communications in a variety of deployment scenarios. It provides the same comprehensive functionality found in Ribbon's hardware-based SBC 5400 and SBC 7000 models, featuring capabilities such as extensive audio codec transcoding, signaling interworking, call admission control, and robust security protocols, including encryption and defenses against Denial of Service attacks. The SBC SWe can be implemented as a Virtual Machine (VM) on standard industry servers in data centers, as a Virtual Network Function (VNF) within private clouds utilizing OpenStack, or on public cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This adaptable deployment model enables organizations to efficiently scale their communication infrastructure without compromising on performance or security. Additionally, the SBC SWe's cloud-native architecture ensures that enterprises can easily integrate it into their existing systems and workflows, fostering seamless communication across diverse environments.

Alianza's Perimeta Session Border Controller (SBC) is a cloud-native and entirely software-based solution tailored to deliver secure, scalable, and adaptable voice and multimedia communication services. This SBC accommodates a range of deployment options, including VoLTE, VoNR, SIP trunking, and direct routing for Microsoft Teams, making it ideal for fixed-line, wireless, and enterprise interconnect scenarios. Operating on a zero-trust security framework, Perimeta provides exceptional protection for cloud infrastructures. Its innovative separation of media and signaling planes facilitates precise scaling in response to fluctuating demands. Additionally, it incorporates a secure distribution engine (SDE) for efficient load balancing and distributed admission management (DAM), which simplifies large-scale deployments. Compatible with various cloud environments—public, private, and hybrid—the SBC can be implemented on platforms like AWS, Azure, OpenStack, VMware, and ATCA hardware. This versatility ensures organizations can choose the optimal environment for their specific needs, enhancing operational efficiency and security.

The REVE Session Border Controller (SBC) is a high-performance, software-driven solution aimed at telecom operators and service providers, designed to secure, manage, and enhance real-time IP communications. Capable of handling up to 70,000 simultaneous calls from a single server, it features a distributed architecture that allows for both media and signaling scalability. The SBC incorporates strong security measures, such as protection against Denial of Service (DoS) attacks, fraud detection, and topology hiding to safeguard communications. Additionally, it enables seamless SIP trunking, supports cloud communications, and enhances mobile connectivity. Among its essential features are intelligent call routing, Least Cost Routing (LCR), normalization of rate plans, and real-time billing accessible via a mobile-friendly interface. Importantly, the system prevents users' balances from going negative by automatically ending calls once the balance hits zero, ensuring users maintain control over their communication expenses. This comprehensive approach to managing IP communications illustrates the SBC's vital role in the modern telecom landscape.

The Sangoma Enterprise Session Border Controller (SBC) is a hardware solution crafted to enhance and protect real-time communications specifically for medium to large enterprises. Capable of handling between 25 to 250 simultaneous calls, it incorporates strong security measures such as TLS and SRTP encryption to safeguard against eavesdropping, thus ensuring safe interactions between IP phones and IP PBX systems. This Enterprise SBC enables smooth transitions across various phone systems or SIP trunks, guaranteeing continuous service even in the face of severe disruptions. Furthermore, it provides a secure link for remote users to connect to the corporate phone system without requiring a VPN, significantly boosting both flexibility and accessibility. This combination of features makes the Sangoma SBC an essential tool for businesses aiming to maintain secure and reliable communication channels.

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

ProSBC stands out as a robust, carrier-grade Session Border Controller tailored for both service providers and enterprises, offering advanced functionalities. Capable of handling up to 60,000 simultaneous sessions, it boasts features such as media transcoding, STIR/SHAKEN compliance, fraud detection, and configurations designed for high availability. Its versatility allows it to operate seamlessly across a range of platforms, including VMware, KVM/Proxmox, AWS, Microsoft Azure, and bare-metal servers. This makes ProSBC an ideal choice for diverse applications like SIP trunking, enterprise SIP trunking, CPaaS access, and TDM-to-SIP migration. Furthermore, it is designed to be interoperable with leading VoIP platforms and carrier networks, ensuring wide compatibility. The system is user-friendly, with a web-based interface that simplifies deployment, operation, and management. Additionally, the optional TB Analytics feature pack provides valuable insights for diagnosing network issues. Importantly, the software's scalability—from a modest 100 sessions to a robust 60,000—ensures that your SBC can grow alongside your needs, providing flexibility and reliability as your demands evolve. This adaptability makes ProSBC an excellent investment for future-proofing communications infrastructure.

Avaya one-X® Communicator serves as a Unified Communications solution designed to assist enterprise users in efficiently handling their communication needs through easy and intuitive access to essential tools. This versatile client can be implemented in various ways: either as an independent application or as one that works in conjunction with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging, enhancing the overall communication experience for users. Its flexibility makes it suitable for different organizational environments and communication strategies.

The Session Border Controller (SBC) from Ekinops, which is certified by Microsoft, serves as an enterprise solution aimed at ensuring security and interoperability with top IP-PBX systems and major SIP environments. It can be deployed as a virtual network function (referred to as ONEvSBC) or as part of Ekinops' integrated voice and data Multi-Service Access Routers (known as ONeSBC), facilitating SIP trunking applications such as Microsoft Teams Direct Routing and Unified Communications. This SBC is equipped with robust security mechanisms that include network demarcation, hidden topology, and NAT traversal, enhancing network safety. Additionally, it supports a wide range of audio codecs, both wideband and narrowband, through media transcoding, which guarantees superior voice quality by prioritizing voice and video traffic, along with implementing Call Admission Control (CAC). Furthermore, Ekinops’ SBC is fully compliant with the SIP Connect 1.1 and 2.0 standards, which helps minimize service validation delays, thus expediting the integration process for new PBX vendors. This comprehensive solution not only enhances communication efficiency but also ensures a seamless user experience across various platforms.

Alcatel-Lucent Enterprise's OpenTouch Session Border Controller (SBC) is a robust software solution that ensures the security of SIP trunks and enterprise communications. Acting as the critical boundary between the business and SIP trunking services, it defends against threats such as VoIP attacks, SIP denial of service, fraud, and eavesdropping. The OpenTouch SBC delivers secure and scalable connectivity for both SIP and media, featuring capabilities like audio transcoding and NAT traversal for enhanced audio and video interactions. This solution guarantees affordable and secure communication over the internet and with various SIP service providers. Additionally, the SBC incorporates a web-based management system with pre-built configuration templates, simplifying the setup process to just a few clicks for certified SIP trunking providers. With its ability to provide cost-effective interoperability, the SBC supports numerous protocol adaptations for a wide range of SIP trunking providers, ensuring flexible and efficient communication solutions for enterprises. Overall, the OpenTouch SBC stands out as a comprehensive solution for enterprises looking to enhance their communication security and efficiency.

The Ingate SIParator® serves as an effective and adaptable Enterprise Session Border Controller (E-SBC) designed for secure and interoperable SIP connectivity, enabling seamless integration of PBXs and Unified Communications (UC) systems with SIP trunking providers. By streamlining SIP trunking processes, the SIParator facilitates the connection of remote UC endpoints, the aggregation of SIP trunks, and the distribution of sessions across various sites and service delivery points. It is widely used for securing Real-Time communications, ensuring SIP interoperability, and providing extensive connectivity options. This robust solution is compatible with all existing network infrastructures and includes a standard SIP proxy along with a SIP registrar. Furthermore, it supports Network Address Translation (NAT) and Port Address Translation (PAT), as well as Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for encrypting both SIP signaling and media. By addressing common security concerns related to enterprise VoIP, the SIParator ensures a safe and dependable communication environment for organizations. Its versatility and reliability make it a preferred choice for businesses looking to enhance their communication frameworks.

Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.

The Cisco Unified Border Element (CUBE) serves as a robust Session Border Controller (SBC) designed for enterprises, enabling secure, scalable, and adaptable voice and video communications between corporate networks and provider SIP trunks. It encapsulates four essential roles: session management, security enforcement, protocol interworking, and boundary definition. CUBE effectively facilitates signaling compatibility between SIP and H.323 protocols and manages media interworking, which includes DTMF, fax, modem support, and codec transcoding, while also executing address and port translations to ensure privacy and conceal network topology. Additionally, it offers features such as billing and call detail record (CDR) normalization, quality-of-service (QoS) optimization, bandwidth management, as well as media services that include forking and proxying capabilities. Moreover, CUBE can be implemented either on Cisco routers or as a virtual solution on Cisco UCS servers, accommodating centralized, distributed, or hybrid deployment strategies, which makes it versatile for various organizational needs. This adaptability allows businesses to tailor their communication infrastructure to meet evolving demands effectively.

The Mediatrix Sentinel CS is an advanced Session Border Controller (SBC) tailored for small to medium-sized enterprises, capable of being deployed in virtual settings whether on-site or within the cloud. It employs the same Microsoft Teams-certified DGW software as its hardware counterparts, guaranteeing smooth integration and support for Direct Routing capabilities. Among its notable features are SIP normalization, network demarcation, survivability, and a range of security protocols, including TLS/SRTP encryption and SIP-based firewalls designed to thwart DoS attacks. The Sentinel CS can manage over 6,000 concurrent sessions and accommodate more than 15,000 registered users without the need for extra licensing. To maintain service availability, it intelligently reroutes calls to secondary servers or the PSTN in case of primary server failures. Additionally, it offers QoS monitoring, remote mass management, and sophisticated troubleshooting tools, which not only help in reducing network maintenance costs but also enhance overall customer service quality. This makes the Sentinel CS an ideal choice for businesses looking to ensure reliable communication solutions amidst varying operational demands.

The Oracle Enterprise Session Border Controller (E-SBC) delivers top-tier security and scalability for real-time communications across enterprise networks. It integrates easily with both on-premises and cloud-based SIP services, offering robust protections against threats such as DDoS attacks and fraud. With its flexible deployment options and ability to handle complex protocol issues, Oracle's E-SBC ensures high availability, business continuity, and optimized performance across your communication systems. Its comprehensive monitoring tools enable proactive troubleshooting, ensuring that your communications remain reliable and secure.

The landscape of work is constantly evolving. Currently, it is characterized by a rapid pace and increased unpredictability. Avaya Spaces provides a means to manage both routine tasks and the unexpected, high-priority assignments that often emerge daily. You can work from any location while still maintaining a strong presence. Organize either spontaneous or pre-planned HD video conferencing meetings to unite your team effectively. Avaya Spaces revolutionizes the way work is accomplished. Instantly connect your globally dispersed teams for immersive collaboration available around the clock. Its seamless integration allows for effortless usage of existing cloud services, such as Salesforce, Office 365, G-Suite, and Slack. Customize a solution that truly meets the unique demands of your business. Built on the Avaya OneCloud CPaaS platform, Avaya Spaces enables you to easily enhance and expand its capabilities to incorporate features like AI, chatbots, the Internet of Things, and much more. As a result, the potential for innovation is boundless, presenting exciting opportunities for every organization.

Sansay's VSXi Session Border Controller (SBC) is a robust, software-driven solution aimed at communication service providers, delivering essential features such as security, NAT, protocol normalization, and effective session management. Capable of handling up to 500,000 concurrent calls and managing 1 million SIP registrations, it ensures scalability for extensive deployments. The VSXi excels in facilitating SIP trunking applications by efficiently managing Least Cost Routing and NAT traversal needs. Additionally, it provides programmable SIP trunking functionalities, which support both authenticated and unauthenticated trunks, incorporating features like extension-to-extension dialing, call forwarding, and failover mechanisms. Furthermore, it allows seamless integration with Microsoft Teams via Direct Routing, enabling users to make, receive, and transfer calls across Teams and the public switched telephone network (PSTN). The flexibility of the VSXi extends to its deployment in cloud environments, and it boasts APIs that support extensive integration and customization options, catering to the diverse needs of service providers. This versatility makes the VSXi an invaluable asset in enhancing communication infrastructures.

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

VideoMost Server is similar to Zoom, but it's self-hosted video conferencing server. It is available for licensing at a fraction the cost of other cloud providers Video conferencing for enterprise with mobile messaging and content-sharing VideoMost secure communication platform allows people to collaborate from any device or network. 300 video participants can be seated in a conference room that includes extensive collaboration tools such as screen sharing, whiteboards, polls, and mobile messenger. VideoMost supports both Scalable video Coding (SVC) and MUX (MIX) architectures. It automatically adjusts video quality to network conditions and CPU utilization during a conference session and provides total legacy HW (Cisco and Polycom) and Microsoft software interoperability (Outlook, Exchange and Skype).

FRAFOS has developed the ABC Session Border Controller (SBC), a versatile solution tailored for VoIP service providers and enterprises, which can operate seamlessly on high-performance hardware, dedicated appliances, and virtual environments. This SBC provides robust session border control, signaling mediation, call routing, and sophisticated media server functionalities, effectively catering to the evolving demands of VoIP and Next Generation Networks (NGN). Among its notable features are the Cluster Configuration Manager (CCM) for centralized management of multiple SBCs, integrated support for announcements and transcoding directly on the device, and the ability to record calls using SIPREC. Additionally, the ABC SBC bolsters network security through mechanisms such as rate limiting, content control, topology hiding, and media management, which collectively mitigate risks of fraud and denial-of-service attacks. Furthermore, it is capable of handling up to 5,000 concurrent calls on standard hardware and provides load balancing for VoIP traffic, making it a highly effective tool in modern communication infrastructures. Its comprehensive feature set ensures that it meets the demands of a wide range of users, from small enterprises to large service providers.

Cataleya's Orchid Link serves as a highly adaptable, software-driven Session Border Controller (SBC), aimed at improving real-time communication for both service providers and enterprises. It provides a range of deployment methods, such as on-premises setups and as-a-Service options, catering to various operational requirements. Orchid Link incorporates WebRTC gateway capabilities, allowing for the effortless integration of web-based voice and video communications into pre-existing SIP systems. This feature enables the expansion of communication services to web browsers without the need for major upgrades to the core infrastructure. Additionally, the SBC prioritizes security by implementing DTLS for secure session initiation and SRTP for media encryption, safeguarding communications between WebRTC endpoints and SIP networks. Its intelligent service-aware firewall acts as a proactive defense mechanism, offering protection against potential cyber threats while ensuring smooth communication flow. Overall, Orchid Link provides a comprehensive solution that enhances communication efficiency and security for modern organizations.

Mitel's OpenScape Session Border Controller (SBC) is a highly adaptable solution that offers extensive SIP interoperability, sophisticated media management, and strong security features. Tailored for VoIP infrastructures, this controller efficiently terminates SIP sessions on the WAN side, which helps ensure that traffic comes from verified sources while also scrutinizing SIP and media packets for any protocol discrepancies or irregularities. The OpenScape SBC actively regulates firewall "pin holes" for RTP and SRTP media streams. Its compatibility extends to Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, in addition to OpenScape Voice, OpenScape 4000, and OpenScape Business, making it a versatile choice for organizations of all sizes. This solution accommodates various deployment methods, including virtualized software for VMware ESXi, and is set to support commercial off-the-shelf hardware like Lenovo servers in the near future, alongside a gateway option featuring Kontron servers. As such, it provides organizations with the flexibility to choose the most suitable infrastructure for their specific requirements.

AudioCodes presents the Mediant Cloud Edition (CE), a cloud-native Session Border Controller (SBC) that is engineered to deliver scalable, secure, and cost-efficient voice and video communication services within virtualized settings. Its automatic elasticity feature enables dynamic resource scaling according to real-time traffic needs, guaranteeing peak performance without the necessity for manual adjustments. Sharing the same foundational code as AudioCodes' physical SBCs, the Mediant CE offers extensive SIP interoperability, sophisticated media processing capabilities like transcoding, and strong security measures. The architecture, based on microservices, along with a scalable media cluster, allows for rapid and economical deployment of new communication services. Furthermore, installation is simplified via native tools such as AWS CloudFormation, which allows for seamless integration with existing automation and DevOps processes, enhancing operational efficiency and responsiveness to market changes. This makes the Mediant CE an ideal solution for organizations looking to modernize their communication infrastructure.

Dialogic BorderNet Session Border Controllers (SBCs) are powerful and adaptable solutions engineered to secure and oversee real-time communications within a variety of network settings. These SBCs utilize a cohesive software platform that is compatible with several deployment options, such as commercial off-the-shelf (COTS) hardware, virtualized environments like VMware and KVM, as well as public cloud systems, including Amazon EC2, thereby ensuring both investment security and flexible deployment. BorderNet SBCs can scale efficiently, accommodating anywhere from 25 to 100,000 sessions per instance and managing up to 1,000 sessions per second, which makes them ideal for both smaller and larger operational needs. Additionally, they offer extensive security functionalities, including topology hiding, protection against denial-of-service (DoS) attacks, and support for Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP), enabling safe encrypted signaling and media. Furthermore, their robust architecture allows organizations to adapt to changing communication demands without compromising security or performance.

Nokia's Session Border Controller (SBC) plays a crucial role in safeguarding signaling and control media as they traverse the boundaries of the IMS network. Positioned at the access network edges, it secures various forms of IP access while facilitating the delivery of all IMS services effectively. Additionally, it is located on the periphery of peering networks, enabling seamless roaming, IMS interconnection, and corporate SIP trunking operations. The SBC encompasses a range of functions, including the encryption and decryption of bearer traffic, firewall capabilities, and topology hiding for enhanced security, as well as media handling, transcoding, SIP interworking, and NAT traversal. It may be implemented as an independent SBC or integrated into Nokia’s VoLTE/VoWiFi framework. For VoIP services aimed at residential and enterprise customers, the SBC is equipped with robust protections against DoS/DDoS attacks, ensures network topology concealment from access points, facilitates NAT traversal, and supports various codecs, notably G.729, G.722, and T.38 Fax. Furthermore, within a VoLTE core network, it regulates access and supports mobility features, offering an EVS codec and compatibility with eSRVCC, VoWiFi, NPLI, S8HR roaming, and additional functionalities, thus enhancing the overall communication experience.

VoIP monitoring software that provides deep insight into WAN performance and critical call QoS metrics. SolarWinds®, VoIP & Network Quality Manager can help you monitor VoIP performance by analysing Call Detail Records generated from Cisco CallManager and Avaya Communication Manager. This will enable you to identify and eliminate distortions, latency and noise. VNQM allows you to easily analyze call detail files (CDRs) from Cisco and Avaya Communication Managers, and identify metrics such as latency and network jitter. You can also avoid packet delays in VoIP calls. SolarWinds VNQM offers a variety of powerful capabilities, including monitoring VoIP call quality of services (QoS), packet loss and latency, as well as monitoring site-tosite WAN performance with Cisco IP SLA technology. You can also correlate call issues with WAN performance to assist in troubleshooting.

"Rander" represents an innovative suite of computer telephony integration (CTI) applications that seamlessly merge the functionalities of telephones and computers. This software offers comprehensive control and monitoring capabilities for PBX systems including Panasonic, Avaya, Samsung, and Asterisk. With "Rander," users gain real-time oversight of the status of all station lines and enable operators to supervise all employee conversations effectively. When a call comes in, "Rander" instantly identifies the caller by cross-referencing the phone number with the contact list, displaying the name on the screen simultaneously with the incoming call. Additionally, "Rander" keeps a thorough record of calls, storing this information in a centralized database, allowing users to review their call history for any specified period while enabling operators to monitor calls across all lines. Moreover, "Rander" simplifies access to essential features of the PBX systems, such as call forwarding, interception, and notifications, eliminating the need to remember complex codes for these functions. This efficiency not only enhances productivity but also streamlines communication processes within an organization.

ULAP SBCaaS (Session Border Controller as a Service) is an innovative, policy-driven solution for voice and video that empowers businesses to safely implement IP-based real-time communication services, such as VoIP, Unified Communications (UC), and Customer Experience (CX) in a cloud environment. Serving as the initial protective barrier against various cyber threats, including service theft, spoofing, and distributed denial-of-service (DDoS) attacks, ULAP SBCaaS efficiently manages SIP traffic at the periphery of your network, linking your systems with external networks while performing essential functions like protocol translation, connection security, and traffic management to ensure smooth and secure communications. Additionally, it facilitates effortless integration with popular digital office tools such as Microsoft Teams and Zoom, thereby providing a unified communication experience across all devices. With robust security protocols in place, ULAP SBCaaS safeguards virtual communications from threats like eavesdropping and DoS attacks, ensuring that sensitive information remains protected. This comprehensive solution not only enhances communication security but also streamlines the operational efficiency of various business processes.

IVR Reporter serves as an essential tool for tracking and assessing the effectiveness of your contact center, specifically utilizing systems like Avaya IR, Operation Analyst, and Conversant. This platform highlights areas in need of enhancement and facilitates swift and impactful measures. With IVR Reporter, managers in your contact center can access live, real-time data and instantly observe the outcomes of their strategic modifications. Catering to contact centers with multiple sites handling substantial call volumes and intricate operations, IVR Reporter features an administrative interface that connects seamlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and other Conversant systems. This integration empowers contact center managers to produce comprehensive reports, manage ACD settings, and oversee call activities, ultimately driving the quest for optimal customer service. Furthermore, the tool's capabilities ensure that managers can make informed decisions that directly enhance operational efficiency and customer satisfaction.

Microcall seamlessly connects with various Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to deliver dynamic and insightful dashboards for managers across all tiers of the organization. These dashboards equip managers with the crucial information necessary for swift and well-informed business decision-making. By automating the integration of Microcall with systems such as Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and various HR platforms, the reports generated include detailed employee information like names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with comprehensive details significantly enhances reporting capabilities. The extensive features and automation offered by Microcall simplify the reporting process, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, can reap the benefits of Microcall’s innovative solutions. As a result, organizations can drive improved efficiency and make smarter operational choices based on real-time insights.

Ericsson's Session Border Controller (SBC) is a high-performance, virtualized solution aimed at ensuring both security and interoperability between IMS and various networks, managing both signaling and media effectively. It serves as a comprehensive solution for a range of services including Voice over LTE (VoLTE), Voice over Wi-Fi (VoWiFi), Video over LTE (ViLTE), Rich Communication Services (RCS), fixed VoIP, interconnection, and web communication applications. This SBC can be implemented on virtually any x86 hardware across several cloud platforms, such as OpenStack, VMware, and Ericsson NFVI. It is also validated on Ericsson's software-defined infrastructure (SDI) and can be part of standardized industrial solutions. The architecture of the SBC leverages centralized control while managing the media plane in areas of high traffic, which helps to reduce media latency and optimize transmission costs. With its extensive features and convergent capabilities, the Ericsson SBC allows service providers to consolidate their needs into one product, leading to considerable operational expenditure (OPEX) reductions. This unification of services not only enhances efficiency but also simplifies the management of diverse communication solutions for operators.

Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.

Avaya Cloud Office is a comprehensive cloud-based communication platform that integrates voice, video, messaging, meetings, and collaboration tools into one cohesive system. It effectively links office-based, remote, and mobile employees across various devices, enabling uninterrupted and uniform communication. With functionalities such as business phone numbers, voicemail transcription, team messaging, and document sharing, it significantly boosts productivity and teamwork. The platform also places a strong emphasis on security through encryption and connects with more than 100 business applications, like Salesforce, Office 365, and G Suite, which assists companies in optimizing their workflows and enhancing overall efficiency. This all-in-one solution is designed to adapt to the evolving needs of modern businesses.

The PSX Software Edition (PSX SWe) from Ribbon is a centralized and virtualized policy and routing solution tailored for service providers to effectively manage and enhance VoIP services in a variety of network settings. It offers advanced session control for session border controllers (SBCs), media gateways, and call controllers, accommodating a wide range of protocols, including SIP, ENUM, H.323, TDM, SS7/C7, IN/AIN, and IMS. Thanks to its distributed architecture, service providers can set up local instances that improve performance and resilience while still upholding centralized control over policy, routing, and administration, thus removing the complexities of synchronization across multiple locations. Prominent applications feature Least Cost Routing (LCR), Quality of Service (QoS) routing, toll-free number routing, and number translation services, all of which enhance operational efficiency. Moreover, the PSX SWe serves as an IMS Breakout Gateway Control Function (BGCF) and incorporates call validation treatment for STIR/SHAKEN along with Reputation Scoring services, effectively reducing the risk of call spoofing. This multi-faceted approach ensures that VoIP services remain reliable and secure, ultimately benefiting both providers and end-users.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

The Avaya AI Virtual Agent stands out as an innovative conversational AI platform that improves customer engagement through responses that closely mimic human conversation. Utilizing state-of-the-art natural language processing, it efficiently manages queries, facilitates self-service assistance, and smoothly transitions interactions to human representatives while maintaining conversation context. Additionally, the AI supports live agents by evaluating discussions in real-time and providing pertinent recommendations and insights to boost productivity. Featuring omnichannel support, round-the-clock availability, multilingual options, sentiment analysis, and robust security measures, this solution empowers businesses to optimize their customer service processes while significantly enhancing the user experience and satisfaction. In an increasingly digital world, tools like the Avaya AI Virtual Agent are essential for meeting evolving customer expectations.

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.

Our carrier-grade Session Border Controller (SBC) and cloud telephony solutions are designed for high performance and scalability, catering to the needs of communication service providers and SMS aggregators with our mobile OTT solution and A2P SMS platform. We also provide secure communication platforms that enhance real-time business collaboration for enterprises. Our comprehensive white-label offerings enable you to deliver cloud telephony services under your own brand identity. With a targeted focus on the IP-based communication sector, we offer a diverse range of products that encompass everything from backbone infrastructure to supporting middleware components. We simplify the process for termination clients by converting their rate plan formats into a native format efficiently. Our system allows for effortless uploading of VoIP rate plans, which are then transformed into the appropriate templates automatically. Additionally, all templates undergo automatic conversion to ensure they align with the native rate plan format seamlessly, and our technology is designed to prevent call drops by ensuring that user account balances do not fall into the negative. This suite of features positions us as a leader in the communication technology space, providing robust solutions tailored to modern business needs.

NextPlane facilitates communication among users on platforms like Microsoft Teams, Slack, and Cisco Webex, enabling them to interact with colleagues both within and outside their organization. Users can engage in chats and direct messages, utilizing rich text, GIFs, and emoji reactions, while also being able to share their presence status, join channel discussions, and exchange files seamlessly within their chosen applications. Acting as an all-encompassing hub, NextPlane enables protocol, content, and API translations between various team collaboration platforms, such as Slack, Microsoft Teams, and Cisco Webex, along with messaging solutions based on SIP or XMPP, including Avaya IX Workplace, Cisco Jabber, and Microsoft Skype for Business. Additionally, the NextPlane application provides notifications when contacts accept connection invitations, enhancing the user experience further. This integration allows for a more fluid workflow across various communication tools, ensuring that users remain connected regardless of the platform they prefer.

The NetVanta 6250 Series is engineered to provide integrated voice and data solutions, encompassing both legacy T1 connections and Ethernet services. It employs SIP or MGCP protocols for VoIP functions, ensuring compatibility with top-tier soft switches, servers, and gateways. These units serve as gateways that transform IP signaling from the carrier into conventional TDM analog and digital voice services efficiently. This capability allows the NetVanta 6250 Series to deliver voice services concurrently to both IP telephones and traditional telephony systems. Each device in the NetVanta 6250 lineup features a Gigabit combo port suitable for either copper or fiber connections, four Fast Ethernet ports for WAN or LAN connectivity, a USB port for wireless backup or storage solutions, and four T1 ports tailored for legacy PBX systems. Moreover, users can enhance functionality through additional software upgrades that introduce SBC features, VPN capabilities, and voice quality monitoring (VQM), along with a user-friendly graphical interface that visualizes data related to the mean opinion score (MOS). The versatility and upgrade potential of the NetVanta 6250 Series make it a robust choice for modern communication needs.

Countless service providers and businesses globally rely on our solutions for transforming networks with a focus on driving business growth. When it's essential to connect Teams with the wider world without any hiccups, Ribbon's Session Border Controllers (SBCs) enable secure external business calls. Transitioning to a cloud-native model allows for the consistent delivery of rapid services and increased revenue, whether utilizing a public or private cloud. Enhance your customers' experiences with secure, automated communication services that meet carrier-grade standards. Swiftly design and implement innovative services within a multi-layered network environment. Ribbon's IP Optical networks are characterized by their openness, automation, and agility, integrating optimized hardware with sophisticated automation software. The IP Wave portfolio offers a well-rounded solution in IP Optical technology, specifically designed to tackle the complexities of constructing, managing, and operating multi-layer communication networks. Discover the unique advantages that IP Wave presents in comparison to other available solutions on the market. By choosing IP Wave, you position your organization at the forefront of telecommunications innovation.

The NetVanta 4000 Series is perfectly suited for carrier bundled service solutions reaching speeds of up to 1 Gbit/s, as well as providing enterprise-level internet access that ensures secure and rapid connectivity for businesses. Various models in this series come equipped with features such as power over Ethernet (PoE) integrated into the built-in switch, VPN capabilities, and specialized voice monitoring services. Additionally, every NetVanta 4000 unit is capable of functioning as an eSBC, offering a comprehensive application platform directly at the customer's location. Moreover, these devices can scale through software enhancements as your VoIP requirements increase, accommodating up to 1,000 concurrent calls. The NetVanta 4148 model specifically includes four routed, autosensing Gigabit interfaces, with the option of connecting two via fiber, alongside an 8-port Gigabit Ethernet switch. These Gigabit interfaces are versatile, allowing for both LAN and WAN configurations, and provide Ethernet redundancy with instant failover in case one link experiences an outage. The model number for this unit is 17004148F1, and when upgraded with the enhanced feature pack, the NetVanta 4148 can efficiently handle up to 500 VPN tunnels, making it a robust choice for organizations needing reliable and scalable networking solutions.

Whether deployed on-premises or in the Cloud, CX-E provides flawless integration with leading communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, enhancing any existing telephony and email system. It boasts industry-leading features, including comprehensive voice message encryption from start to finish. Users can benefit from a mobile app that enables single number reach, intelligent call forwarding, distinct separation of business and personal calls, inbound call screening, and protection of mobile numbers. The system consolidates voicemail, email, and fax into a unified inbox for ease of access. It also offers text-to-speech, voicemail transcription, and secure messaging features. With speech-enabled technology, users can access their calendars, emails, faxes, and voicemails hands-free and eyes-free. Additionally, the federated presence feature allows users to play personalized greetings based on their calendar availability. CX-E accommodates multiple attendants, provides speech-recognition interfaces, customizable greetings for various departments, multilingual options, and scheduled messages. Furthermore, it enables tailored automated outreach through telephone calls or text messages, enhancing communication efficiency across the board. This comprehensive solution is designed to streamline communication processes and improve overall productivity.

The Total Access 900 Series is engineered to support both Ethernet and multi-T1 applications, featuring four T1 interfaces, a Gigabit interface, and two Fast Ethernet interfaces for connections to either LAN or WAN environments, along with multiple platforms that provide varying user interfaces, accommodating up to 24 FXS ports for analog voice communication. Additionally, these devices can incorporate SBC functionality, facilitating up to 100 simultaneous calls. Specifically, the Total Access 908 model is equipped with a single T1 network interface and 8 FXS user interfaces, providing analog voice delivery, along with an integrated DSX-1 port for PBX connections (T1 CAS or PRI), and a Gigabit Ethernet interface for WAN or LAN connectivity, identified by part number 4213908F1. Meanwhile, the Total Access 916 model boasts a similar single T1 network interface, but offers 16 FXS user interfaces for analog voice delivery, also including an integrated DSX-1 port for PBX connectivity (T1 CAS or PRI) and a Gigabit Ethernet interface for WAN or LAN, with part number 4213916F1. Furthermore, the series concludes with the Total Access 908, which provides a single T1 network interface along with 24 FXS user interfaces designed specifically for analog voice delivery, ensuring robust communication solutions.

Ribbon’s EdgeMarc IP Business Gateway Appliances offer an economical solution for service providers, managed service providers, and resellers to effectively manage bundled voice and data services. These devices merge internet access of up to 1 Gbps with tools for ensuring voice security and monitoring quality of service. The product lineup features various options, including gateways for analog lines and stations (FXO/FXS) as well as power over Ethernet (PoE) capabilities. Centralized configuration and management are facilitated through the EdgeView Service Control Center, enabling seamless tracking of the customer experience across hundreds or even thousands of locations. Positioned at the customer’s site, EdgeMarc serves as a critical asset for service providers, providing insights into issues and streamlining troubleshooting processes, while also delivering detailed real-time access to each location and comprehensive reporting tools for network-wide management. This comprehensive solution not only enhances operational efficiency but also significantly improves service reliability and customer satisfaction.