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Description

The Avaya Session Border Controller for Enterprise (SBCE) is a powerful tool specifically crafted to enhance and safeguard real-time communications within corporate networks. It plays a vital role in environments that utilize SIP-based Unified Communications (UC), offering key features like security, interoperability, and the ability to scale. The SBCE is offered in two distinct versions: Standard Services and Advanced Services, tailored to meet diverse organizational requirements. In a high availability (HA) setup, SBC servers are arranged in pairs, with one functioning as the primary unit and the other as the backup. Both units are managed by either a single Element Management System (EMS) or a replicated pair of EMS. This solution enables customers to leverage Avaya’s extensive expertise in deploying SIP trunks and efficiently managing a large user base within enterprises. Furthermore, organizations can ensure uninterrupted communication even during maintenance or unexpected failures, making it an essential asset for any enterprise focused on reliability.

Description

Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html

Vendor Details

Company Name

Edigin

Website

edigin.com/call-recording/

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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