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Description
The Avaya Session Border Controller for Enterprise (SBCE) is a powerful tool specifically crafted to enhance and safeguard real-time communications within corporate networks. It plays a vital role in environments that utilize SIP-based Unified Communications (UC), offering key features like security, interoperability, and the ability to scale. The SBCE is offered in two distinct versions: Standard Services and Advanced Services, tailored to meet diverse organizational requirements. In a high availability (HA) setup, SBC servers are arranged in pairs, with one functioning as the primary unit and the other as the backup. Both units are managed by either a single Element Management System (EMS) or a replicated pair of EMS. This solution enables customers to leverage Avaya’s extensive expertise in deploying SIP trunks and efficiently managing a large user base within enterprises. Furthermore, organizations can ensure uninterrupted communication even during maintenance or unexpected failures, making it an essential asset for any enterprise focused on reliability.
Description
At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.
API Access
Has API
API Access
Has API
Integrations
Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom
Integrations
Amdocs Customer Experience Suite
Avaya Cloud Office
Cisco CX Cloud
MiCloud Connect
Microsoft Teams
Netcracker
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Avaya
Founded
2000
Country
United States
Website
documentation.avaya.com/bundle/AvayaSBCoverviewandspecification_r10_2/page/Avaya_SBCE_overview.html
Vendor Details
Company Name
Soft-ex
Founded
1989
Country
Ireland
Website
www.soft-ex.net/solution
Product Features
Product Features
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting