Rander Description
"Rander" is a collection of computer telephony integrated (CTI) programs that combine both the capabilities of a smartphone and a computer. "Rander" allows you to monitor and control PBX Panasonic (Avaya), Samsung, Asterisk, and Samsung. "Rander" allows you to monitor all stations in real-time and gives you complete control over all lines. It also allows you to control all employee conversations. When an incoming phone call is received, "Rander" displays the caller's name in the phonebook and displays it on the screen. This happens simultaneously with the call being received. "Rander" keeps a detailed call log, which is saved to a common database. All users can view their calls for any time period. Operators can view all calls. "Rander" allows quick access to all functions of PBX Samsung, Avaya, and Panasonic - call forwarding as well as notification, interception, and other functions. These functions can be called without the need to know codes.
Rander Alternatives
Oyatel
Oyatel offers many options. We can solve all your problems using our Oyatel Softphone or mobile app. Oyatel has created a phone system that is fully customizable to meet the needs of any business. CallManager is 100% web-based. All you need to manage your telephone system is a Mac or a PC. You can access any time the status of your phone and information about employees who are online. Oyatel CallManager allows you to control your automated attendant using key selection menus, calling queues, and automatic opening. To get faster response times and more efficient call flow, you can easily manage users as well as call queues. You might also have an operating switchboard that gives employees access to online status.
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CDC Telephony Software
Cloud-based solutions from CDC Software allow companies to integrate their telephony systems and CRM systems quickly and economically. This gives call center agents the information they need in order to delight customers on every call. CDC Software gives agents caller information via CTI screenpop - name, address, service history, and more - before they can say "hello". Users can create tickets and items in real-time with no manual work. After the call ends, call information and recordings can be automatically archived in the CRM, third-party platform, database, or web service. It's the easiest way for your agents, customers, and bottom line to be happier. CDC is priced per seat and can be purchased as a subscription rather than an upfront capital expenditure. It combines a robust core engine with prebuilt connectors to leading CRMs, telephony system, and other critical pieces of customer service.
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InGenius
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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SmartCallMonitor
SmartCallMonitor adds the functionality and efficiency of a telephone system directly to your TAPI-capable devices. You can also enjoy all the benefits of VoIP with SmartCallMonitor by creating a SIP account. Get the powerful solution you need for modern telephony systems. Are you looking for TAPI functionality on other computers? Install the software on all computers. The server retrieves the call data and allows central control of the calls. The TAPI interface is no longer required on every computer. A customer service or sales representative can send a call to the colleague identified by SmartCallMonitor who is the responsible account manager. This information is retrieved from the database. SmartCallMonitor uses TAPI to communicate between computers.
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Pricing
Pricing Starts At:
$335 one-time payment
Free Version:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Ranat
Year Founded:
1992
Headquarters:
Russian Federation
Website:
www.randersoft.com
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Product Details
Platforms
Windows
Type of Training
Documentation
Customer Support
Phone Support
Online
Rander Features and Options
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
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