InGenius Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.

InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.

Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow

Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Integrations

View Integrations

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Company Details

Company:
Upland Software
Year Founded:
2010
Headquarters:
United States
Website:
uplandsoftware.com/ingenius/
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Media

Play Video InGenius Connector Enterprise brings call controls and information into the CRM CTI features like call log an call result templates reduce time spent on after call work (ACW) Visualize and analyze call data with reports created right in the CRM Create custom CRM dashboards from call data for an overview of teams and individuals InGenius sits right in the CRM window InGenius supports Salesforce Omni-Channel, changing agent status to Not Ready when a call is answered
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Product Details

Platforms
Windows
Mac
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

InGenius Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

InGenius Lists