OpenText CX-E Voice Description

CX-E can be deployed on-premises and in the Cloud. It integrates seamlessly with all major communication platforms, including Avaya and Cisco, Microsoft, Mitel and NEC. This allows for seamless integration with any telephony or email infrastructure. High-quality functionality with end to end voice message encryption. Single number reach, mobile application, smart call forwarding and separated business & personal communication, inbound call screening, mobile protection, and many more. It combines voicemail, email, fax, and other communications into one inbox. Secure messaging, text-to-speech, voicemail transcription and text-to-speech are all available. Speech enabled, hands-free/eyes-free access to email, voicemail, calendar, and fax. To play an informative personal greeting, federated presence can be used to access the calendar. Multiple attendants, speech recognition interfaces, greetings to different departments, multilingual interfaces and scheduled messages are all supported. Automated outreach can be done via text messages or telephone calls.

Integrations

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Company Details

Company:
XMedius
Year Founded:
1993
Headquarters:
Canada
Website:
www.xmedius.com/en/unified-communications/xm-connect/

Media

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Product Details

Platforms
SaaS
iPhone
iPad
Android
On-Premises
Type of Training
Documentation
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

OpenText CX-E Voice Features and Options

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

OpenText CX-E Voice User Reviews

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