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Description

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

Description

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asana No 
Azure DevOps Server No 
Basecamp No 
ChatGPT No 
ClickUp No 
Cursor No 
Facebook Yes 
GitLab No 
Google Yes 
Google Sheets Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Integrately No 
Linear No 
LinkedIn Yes 
Microsoft Teams No 
Shopify No 
Slack No 
Teamwork.com No 
Zapier No 

Integrations

Asana Yes 
Azure DevOps Server Yes 
Basecamp Yes 
ChatGPT Yes 
ClickUp Yes 
Cursor Yes 
Facebook No 
GitLab Yes 
Google No 
Google Sheets No 
HubSpot CRM No 
HubSpot Customer Platform No 
Integrately Yes 
Linear Yes 
LinkedIn No 
Microsoft Teams Yes 
Shopify Yes 
Slack Yes 
Teamwork.com Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Industrytics

Country

Italy

Website

www.industrytics.com

Vendor Details

Company Name

Userback

Founded

2016

Country

Australia

Website

www.userback.io

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys No 
Progress Tracking No 
Question Library Yes 
Rater Selection Yes 
Self Service Portal No 
Supports External Reviewers No 

Advertising Agency

Campaign Management No 
Collaboration No 
Document Management No 
File Sharing No 
Project Management No 
Task Management No 
Time Tracking No 

Business Management

Billing & Invoicing No 
CRM No 
Employee Management No 
Financial Management No 
Inventory Management No 
Marketing Management No 
Order Management No 
Point of Sale (POS) No 
Project Management No 
Purchasing No 
Scheduling No 
Time & Expense Tracking No 
Training Management No 
Vendor Management No 

Buyer Intent

B2B Lead Generation No 
CRM Integration No 
Channel Attribution No 
Competitor Analysis No 
Content Marketing No 
Customer Journey Mapping No 
Customer Profiles No 
Intent Data No 
Lead Notifications No 
Lead Scoring No 

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Data Entry

Abbreviation Detection No 
Data Capture and Transfer No 
Data Cleansing No 
Data Entry Verification No 
Data Search Flexibility No 
Duplicate Detection No 
Flexible Search No 
Image Entry No 
Library Conversion No 
Mis-Keyed Variation Detection No 
Phonetic Variation Detection No 

Data Visualization

Analytics No 
Content Management No 
Dashboard Creation No 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Digital Experience Platforms (DXP)

Alerts / Notifications No 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder No 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls No 
Templates No 
User Management / Permissions No 
Version Control No 
Wiki No 
Workflow Management No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys Yes 

HR Analytics

Compensation Plan Modeling No 
Dashboard Yes 
HR Metrics Library No 
Leave & Absence Reporting No 
Predictive Modeling No 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis No 
Turnover Tracking No 

Job Evaluation

Benchmarking No 
Compensation Management No 
Evaluation Reports No 
Factor-based Evaluation No 
Job Comparison No 
Job Description Creation No 
Job Scoring No 

Learning Experience Platforms

Built-in Course Authoring No 
Content Sharing No 
Employee Portal No 
Gamification No 
Microlearning No 
Mobile Learning No 
Multi-User Collaboration No 
Recommendations No 
Reporting/Analytics Yes 
Self-Service Content Curation No 
Social Learning No 
Third Party Course Library No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

Marketing Analytics

A/B Testing No 
Campaign Management No 
Channel Attribution No 
Customer Journey Mapping No 
Dashboard Yes 
Performance Metrics No 
Predictive Analytics No 
ROI Tracking No 
Social Media Metrics No 
Website Analytics No 

Mentoring

Action Item Tracking No 
Appointment Scheduling No 
Billing & Invoicing No 
Client Management No 
Course Management No 
Goal Management No 
Mentor Matching No 
Program Management No 
Progress Tracking No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management No 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools Yes 
Video Feedback Yes 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder No 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

Feature Management

A/B Testing No 
Entitlement Management No 
Feature Alerts No 
Feature Flag / Toggle No 
Feature Rollout Management No 
KPI Monitoring No 
Kill Switch No 
Multivariate Testing No 
Product Experimentation No 
Whitelist Creation No 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking No 
Prioritization Yes 
Product Roadmapping Yes 
Release Management No 
Requirements Management No 
Resource Management No 
Workflow Management Yes 

Session Replay

Eye Tracking No 
Form Analytics No 
Heatmaps No 
Mouse Tracking Yes 
Optimization Tools No 
Session Recording Yes 
Surveys Yes 
User Experience Analysis Yes 
User Feedback Yes 
Visitor Segmentation Yes 

Usability Testing

A/B Testing No 
Annotations Yes 
Audience Targeting Yes 
Heatmaps No 
Impression Testing No 
Mobile Testing Yes 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing Yes 
Reporting / Analytics Yes 
Surveys and Feeback Yes 
Video Recording / Transcription Yes 

UX

Animation No 
For Mobile Yes 
For Websites Yes 
Heatmaps No 
Prototyping No 
Screen Activity Recording Yes 
Unmoderated Testing Yes 
Usability Testing Yes 
User Journeys Yes 
User Research Yes 

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