Use the comparison tool below to compare the top Issue Tracking software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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SysAid Technologies
2,189 RatingsSysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. -
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Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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Canfigure
Canfigure
$2000 per year 24 RatingsThe Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis. -
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Project management is as efficient as it gets. Zoho Projects, a cloud-based project management software, helps you plan and track your work efficiently. It also allows you to collaborate with your team from anywhere. To get things done on schedule, plan your project activities, assign work, manage your resources, and collaborate better with your team. Gantt charts can be used to create your project plan and track your tasks. Zoho Projects helps you keep track of your key tasks and their dependencies and shows you any deviations from your planned progress. Reduce time spent on repetitive tasks. Our project management software is easy to use, no matter how complex your process is. It has a drag-and drop interface that makes it easier to create and deploy new automations. The Projects timesheet module allows you to log both billable and unbilled hours. You can record every minute of your hardwork, manually or with timers. Our built-in integration with Zoho Invoice generates invoices.
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Bordio
$5.99 per user per month 276 RatingsBordio is a project management software designed to help teams organize their projects and tasks efficiently. As a task management tool, Bordio allows you to plan out your team's week using a project planning calendar, prioritize tasks on a kanban board, and set reminders for meetings—all in one integrated platform. Imagine effortlessly dragging and dropping tasks into your online calendar, color-coding them for clear visibility of today’s priorities and upcoming commitments. Got a meeting? Schedule it directly in Bordio’s work board and streamline your workflow by eliminating the need for multiple apps. Plus, you can engage in real-time chat within a task, keeping all related conversations and files organized and accessible. Bordio’s integration with Google Calendar enhances this functionality, creating a unified view of all your schedules. This project management tool offers an affordable solution for comprehensive work management. It serves as both a team management software and project tracker, making it easier to manage workloads, track progress, and ensure projects are completed on time. With features like the task tracker and team task planner, Bordio empowers you to monitor each task's progress. -
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Project Insight
Project Insight
Free 70 RatingsProject Insight (PI), a modern project and portfolio management software, can aggregate and report on all projects in your organization. PI consolidates your work, projects, and tasks in one online platform that you can customize to suit your business needs. PI is ideal for companies with complex project management requirements such as budgeting, scheduling, time-tracking, and capacity planning. However, PI is easy to use and customizable, which allows them to provide exceptional customer service. You can easily combine data from key CRM, accounting, DevOps and support software to give stakeholders real-time insights into your project. The FREE version of PI lets you start quickly and grow as you go. -
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GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices
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mIT solutions
$5000 one-time payment 15 RatingsEcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices. -
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Backlog is a collaboration and project management tool that teams can use to increase productivity, visibility, and simplify project tracking. To release high-quality projects faster, development teams can collaborate with IT, Marketing, and Design. The core features include Gantt Charts and Burndown Charts as well as Issues, Subtaskings, Watchlists, Comment threads. Version control, File sharing, Wikis and Bug Tracking are all part of the core. You can update your projects anywhere with the iOS and Android apps.
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Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.
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HappyFox, a cloud-based Customer Service management software, is designed to give customers the edge they need. HappyFox is mobile-ready, customizable, and offers the ability to seamlessly integrate with third-party apps. This is how a 'best of breed' software should look.
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Agiloft Service Desk Suite
Agiloft
$0 2 RatingsThe top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM. -
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aqua cloud
aqua cloud GmbH
2 Ratingsaqua, with its AI-powered technology, is a cutting-edge Test Management System built to streamline and boost QA processes. Perfect for both large and small businesses, especially in highly regulated sectors like Fintech, MedTech, and GovTech, aqua excels in: - Organizing and managing custom testing workflows - Handling various testing scales and complexities, - Managing comprehensive test data sets - Ensuring detailed insights through advanced reporting - Transitioning from manual to automated testing All of this becomes effortless with Aqua. Additionaly, it stands out with "Capture" - simplified 'single-click' bug tracking and reproducing solution. Seamlessly integrating with popular platforms like JIRA, Selenium, and Jenkins, and supported by REST API, aqua enhances QA efficiency, significantly reducing time spent on routine tasks and accelerating software release cycles by 200%. Take away your pain of testing! Try aqua today! -
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Perforce Helix Plan is a versatile project management tool designed to streamline real-time planning and collaboration within development teams. It supports multiple methodologies, including SAFe, Scrum, and Kanban, providing the flexibility to adapt to various workflows. The platform enables teams to track tasks, time, and progress while offering powerful features such as capacity planning and detailed project histories. By integrating seamlessly with other tools like Helix Core and Helix ALM, Helix Plan ensures a unified, efficient development process. Its intuitive interface allows teams to customize their experience, ultimately improving project delivery speed and operational effectiveness.
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Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity
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Streamline and enhance your QA process with ease! TestCaseLab empowers you to create and manage test cases, foster team collaboration, and monitor test runs effectively. 🌟 Top Features: ✓ Invite an unlimited number of users ✓ Manage an unlimited number of projects ✓ Trusted by over 300 software development companies ✓ Fully GDPR-compliant ✓ Accessible 24/7 from anywhere ✓ Responsive live chat support Ready to elevate your QA testing? Visit our website to explore more and become part of the TestCaseLab community today!
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BVDash offers a unique, multiplexed and clean "Bird's eye View" Dashboard. One-stop access to all project data. It is a portal that allows you to access all systems and tools used by project teams for simple and complex projects. This is the most powerful and yet easiest communication and collaboration tool available for all project teams. This solution includes features such as program portfolio management and risk management, quality control, issue management, issue management budget, scope, schedules and team communication.
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Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.
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Bugfender provides log storage services for developers. It includes remote logger, crash reporter, and in-app feedback. Bugfender records everything that happens in an application, even if it crashes, to help you reproduce and resolve bugs faster and provide better customer service. Bugfender protects the privacy of your user, is network and battery efficient, and keeps logging even when the device is offline. Bugfender can track and destroy bugs before users notice. Bugfender logs every bug on every device and sends the results within seconds. This allows you to find and fix bugs before users even notice. Achieve 5-Star Ratings. Bugfender logs more than just crashes and bugs. Bugfender logs every bit of information you need to build a picture of your users, and earn five-star ratings. Provide exceptional customer service. Our logging tool allows you to target specific users and provide personalized customer service.
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Linear is an issue tracking tool that you will love to use. Linear streamlines software projects, sprints and tasks, as well as bug tracking. Linear is designed for high-performance teams. It's the kind of experience you would expect from a professional tool. Opinionated and made for daily use. All users syncronized in real time. No waiting or spinning. Optimized for efficiency, with many keyboard shortcuts. Created by software professionals for software product teams. You can access and make changes online or offline. There are many themes to choose from. You can choose to use light or dark themes. All your teams can share a single workspace. Robust. It is easy to navigate. In seconds, create issues. Add labels, priorities, and estimates. Both a list and a board. You can view your issues either in a board or list view. The command menu allows you to quickly access and complete any action. Estimates and velocity. Track the velocity and workload of your team. Automated. Automated. This allows you to focus on your work while the cycle runs on an automated schedule.
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Elasticsearch
Elastic
1 RatingElastic is a search company. Elasticsearch, Kibana Beats, Logstash, and Elasticsearch are the founders of the ElasticStack. These SaaS offerings allow data to be used in real-time and at scale for analytics, security, search, logging, security, and search. Elastic has over 100,000 members in 45 countries. Elastic's products have been downloaded more than 400 million times since their initial release. Today, thousands of organizations including Cisco, eBay and Dell, Goldman Sachs and Groupon, HP and Microsoft, as well as Netflix, Uber, Verizon and Yelp use Elastic Stack and Elastic Cloud to power mission critical systems that generate new revenue opportunities and huge cost savings. Elastic is headquartered in Amsterdam, The Netherlands and Mountain View, California. It has more than 1,000 employees in over 35 countries. -
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Built for Multi-store Retail & Restaurant Brands - Taqtics provides a comprehensive management platform to help brands ensure compliant and consistent store operations. Key Benefits • Digitize and automate to improve productivity and communication. • Consistent Experiences for Customers: Maintain a consistent look and feel, as well as service. • Effective Operations Management - Manage the day-to-day operation of multiple stores. All-in-One software solution - • Task & Checklist Manager • Digital Audits & Reports • Issue Ticketing • Visual Merchandising Execution • Training & Assessments Asset Management Attendance Tracking Live Chat • Notice Board Taqtics helps retail and restaurant brands gain visibility and control over their daily operations. This allows them to make better business decisions, streamline processes, increase productivity, as well as ensure consistency in store operations.
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Userback
Userback
$49 per month 10 RatingsIntroducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.
Overview of Issue Tracking Software
Issue tracking software is a type ofprogram or web-based application that helps to document and organize issues, also known as "problems" or "bugs," that arise in a project. It is used by organizations of all sizes, from small businesses to large corporations, in order to help keep track of the many bugs or issues that can arise during the development process.
The main purpose of issue tracking software is to provide users with an efficient way to log and resolve issues related to their projects. This software enables project managers, developers, product teams, and other stakeholders to quickly identify and prioritize issues before they become larger problems down the line. In addition to helping with bug management, issue tracking systems can be used for other activities such as customer service requests, feature requests, and suggestions.
When using an issue tracking system there are several key features available for users. The ability to create detailed tasks with descriptions of what needs to be done is essential for maintaining an effective workflow within any organization. Issue tracking systems are also typically equipped with customizable dashboards which give teams visibility into how their projects are progressing. Additionally, these tools allow for user accounts that enable team members to access rights so they can only view information related to their particular tasks or roles within the organization.
Most modern-day issue tracking tools offer integration capabilities that make it easy for teams to connect with external platforms like GitHub, Jira, and Microsoft Dynamics. This makes it possible for them to access data from multiple sources while still being able to manage individual tasks within the same platform. Notifications are another common feature of issue tracking applications that allow team members to receive automated updates when changes have been made or new jobs added to the system.
Ultimately, having a well-set up issue tracking system in place allows organizations of all sizes to streamline their workflows by eliminating time-consuming manual processes associated with managing projects. Providing visibility into each step along the development cycle helps ensure that no important details get overlooked while pushing products out faster than ever before.
Reasons To Use Issue Tracking Software
- Improved Collaboration: Issue tracking software allows teams to communicate more efficiently across different departments and geographically dispersed locations, resulting in better collaboration between stakeholders involved with bug fixes or feature implementations.
- Easier Tracking & Management: Issue tracking software makes it easy to track tasks, assign them to team members, prioritize items by importance, establish due dates, set status updates, and submit final deliverables. This helps streamline the process of managing projects so that teams can focus on progress rather than being sidetracked by administrative tasks.
- Increased Visibility & Transparency: By providing real-time updates with detailed reports of progress on tasks, issue tracking software ensures that everyone involved has access to up-to-date information regarding project statuses and can quickly identify potential issues before they become problems.
- Enhanced Productivity: Without an effective task management system in place, it can be difficult for organizations to ensure that their resources are allocated properly or estimated timelines are met accurately; however, issue tracking tools allow teams to identify bottlenecks early on so they can reallocate resources accordingly or adjust deadlines as needed for maximum efficiency gains.
- Improved Quality Control: Having an efficient way to log bugs makes it simpler for developers to rapidly address any potential quality issues before releasing a product update or new version—leading to fewer disruptive errors down the line due to missed resolution opportunities earlier in the development cycle.
Why Is Issue Tracking Software Important?
Issue tracking software is an essential tool for any organization that wants to track, manage and resolve customer service issues quickly and efficiently. This type of software helps organizations streamline the process of addressing customer inquiries and responding to them in a timely manner.
The most important benefits issue tracking software provides are improved internal communication, better visibility of customer issues, faster response times, and more efficient management of customer feedback. Having all information available in a single system makes it easy for businesses to quickly identify problems and address them before they become bigger problems. Additionally, having an organized way to log customer inquiries gives businesses insight into where improvement can be made easily.
When deploying issue tracking software, teams have an effective method for organizing help tickets so that customers get their requests answered as soon as possible. This increases satisfaction levels since customers know that their requests will be taken care of promptly and efficiently. Furthermore, having an organized system for logging complaints or feedback allows companies to track trends in customer opinion which then enable them to deliver solutions faster than before — thereby leading to higher rates of usage or sales from satisfied customers.
Having easy access to accurate reports on the progress of workflows also contributes tremendously when it comes time for re-evaluating what works best with customers—it's much easier when everyone is on the same page instead of relying on guesswork or manual data entry. Finally, by prioritizing certain tasks over others based on the urgency level specified by users in their tickets, teams sometimes even succeed at resolving major support tickets within record timeframes.
All things considered, it's clear why issue tracking software is such a vital tool today: It not only improves team collaboration but also ensures great service quality while saving lots of valuable time across multiple departments dealing with similar issues day-to-day basis — ultimately resulting in happier customers who feel heard and valued.
What Features Does Issue Tracking Software Provide?
- Ticket Management: Issue tracking software provides tools to create, organize, and manage the tickets associated with reported issues. This includes assigning tasks to team members, categorizing tickets according to priority level, setting deadlines for resolution, and other related scheduling functions.
- Notification System: Many issue tracking software systems come equipped with integrated notification capabilities that can send automatic emails when issues are opened or updated by end users or staff members. Automated notifications also alert team members when a ticket reaches its assigned resolution date or when it is overdue.
- Communication Tools: Due to the distributed nature of modern teams, many issue tracking programs offer built-in communication features which allow staff to communicate without leaving the application interface. These features usually include comment threads on individual tickets as well as a general chat room where multiple tickets can be discussed simultaneously and different ideas compared quickly and efficiently.
- Analytics & Reporting: Analytical reports provide an overview of progress on all open tickets as well insights into common trends in user support requests that help IT managers better deploy their resources based on customer needs data. This feature is especially helpful to larger organizations that need more detailed information about customer service patterns than they may otherwise have access to otherwise
- Customization Options: Different companies require different workflows and levels of customization depending on their specific needs and preferences; this is why issue tracking software typically has customizable workflow creation options allowing administrators to configure individual processes like task reassignment hierarchies or request closures according to how they prefer them handled within their organization's ticketing system environment.
Who Can Benefit From Issue Tracking Software?
- Project Managers: Issue tracking software aids project managers in organizing and assigning tasks among team members, monitoring progress, and troubleshooting any problems that arise.
- Development Teams: Developers benefit from issue tracking software by being able to better prioritize tasks, track bugs or features needed for projects, and collaborate with other teams easily.
- Business Analysts: Having an organized system for keeping track of requirements, issues, and changes to the system can help business analysts understand how different parts of the project work together.
- Sales Representatives: Sales representatives can use issue tracking software to improve customer relations by providing real-time updates on customer enquiries and requests.
- Product Owners: Product owners benefit from having a central repository of all product-related information which includes issues reported by customers or stakeholders. This helps them stay up-to-date on the status of their products.
- Support Teams: Issue tracking systems are helpful for support teams because they provide easy access to detailed reports regarding customer service queries, product defects or enhancements requested by customers.
- Quality Assurance Teams: Quality assurance teams can use issue tracking systems to quickly identify any potential quality problems before they are released into production environments. This ensures that any issues are addressed as soon as possible.
How Much Does Issue Tracking Software Cost?
The cost of issue tracking software will depend on the features you need and the size of your organization. If you're looking for basic tracking features, such as creating and assigning tasks, keeping comments organized, or sending notifications to team members, there are free options available. However, if you need more robust features like time-tracking capabilities, analytics and reporting tools, or automated workflows, then you may need to look at paid options.
Paid plans can range from $5/month for individual users with limited access to enterprise solutions costing upwards of $200/month depending on the number of users in your organization. Many services offer discounts for larger organizations that would bring down your overall cost significantly. Some companies are even willing to provide custom quote beyond what is offered on their website. It's important to shop around and make sure that you find a service that matches both your budget and functionality needs before committing.
Issue Tracking Software Risks
- Data Security: Issue tracking software is an important tool for organizations, and the data collected from it can be highly sensitive. There is a risk of malicious actors accessing sensitive information such as customer contact details, product details, and financial information.
- Unauthorized Access: It’s possible for unauthorized users to access the system with varying levels of authority. This could compromise the accuracy of the data or lead to a breach in privacy which could be potentially damaging to an organization’s reputation.
- System Malfunctioning: System malfunctions can cause issues with logging in, providing incorrect information, or disabling components of the system altogether-leading to operational delays and process inefficiencies.
- Incorrect Data Entry: Human error is always a risk factor when entering data into any type of system. Mistakes may be made while inputting customer contact details, ticket numbers or other required fields which could significantly slow down resolution times leading to customer dissatisfaction.
- Privacy Issues: Depending on what kind of data is being tracked by issue tracking software; there are risks associated with storing personally identifiable information (PII). Any breaches in this data must be reported as per applicable regulations such as GDPR and CCPA; failure to do so will incur hefty fines and penalties.
What Does Issue Tracking Software Integrate With?
Issue tracking software can integrate with a variety of other types of software. For example, it can be connected to project management software to give project managers visibility into the execution and progress of an issue. Additionally, customer relationship management (CRM) systems and help desk software, both popular for managing customer service requests and issues, can be integrated into issue tracking systems. The integration between these systems allows employees greater visibility into customer or client support tickets or requests and facilitates improved response time. Finally, source control or version control systems such as Git are often linked up to issue tracking software so that employees have easy access to powerful reporting on the progress that is being made on any given piece of code or development feature.
Questions To Ask When Considering Issue Tracking Software
- What type of issue tracking software are you interested in? Are you looking for something on-premise or cloud-based?
- How many users do you anticipate needing to access the tool?
- Is a mobile app version necessary for your team?
- Does the software offer quick and easy integration with other applications, such as project management tools or customer relationship management systems?
- Does the issue-tracking software support custom fields, workflows, and rules to help create more efficient processes for assigning tasks, tracking progress, and gathering data?
- Can it integrate with other services such as Slack or email to provide notifications when issues arise or when they’re resolved?
- Is there an option to include historical records within tickets and issues so that any prior discussions can be referred back to in future investigations?
- How user-friendly is the interface of the software—can it be easily navigated by those who are not tech savvy?
- What development methodologies does the platform support (scrum, agile, waterfall, etc.) if applicable?
- Do they offer 24/7 customer service assistance if any technical problems arise with their product ?