Usersnap Description

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap.

Usersnap is right for you if want to:

✔️ Have a single platform for all product-related feedback to emerge new ideas

✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication

✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice

✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools

✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

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Pricing

Pricing Starts At:
$69.00/month
Pricing Information:
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.

Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.

Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial:
Yes

Integrations

API:
Yes, Usersnap has an API
View Integrations

Reviews - 3 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Usersnap
Year Founded:
2013
Headquarters:
Austria
Website:
usersnap.com/
Update This Listing

Media

Play Video Bug reporting via on-screen annotations Fast customer service desk Dashboard - open and close tickets
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Usersnap Features and Options

Customer Experience Software

Action Management
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Complaint Management Software

Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Form Builder
Knowledge Base
Reporting / Analytics
Surveys / Polls
User Management / Permissions

Bug Tracking Software

Backlog Management
Filtering
Issue Tracking
Ticket Management
Workflow Management

UX Software

For Mobile
For Websites
Usability Testing
User Journeys
User Research

Quality Management Software

Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management

Issue Tracking Software

Dashboard
Issue Scheduling
Project Management
Task Management

Product Management Software

Collaboration
Feedback Collection
Idea Management
Prioritization

Customer Service Software

Social Media Integration
Surveys & Feedback

Customer Success Software

Communication Management

Usersnap Lists

Usersnap User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CTO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent UI and support

    Date: Oct 16 2020

    Summary: Overall very happy- we have been using them for a few years now and we always pitch Usersnap as one of the selling features to our clients.

    Positive: Easily customizable, ease of installation, and integrations with many platforms. Group plans and billing options. Excellent support.

    Negative: The only thing I can think of is that they can more customization options- and maybe a chat feature?

    Read More...
    1 user found this review useful.
  • Name: Robert K.
    Job Title: CPM
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Helps us to make our QA process very smooth

    Date: Oct 12 2020

    Summary: Cloud-based user feedback tool that can be used for QA and acceptance testing & beta testing. easy to install, great to maintain. We see the screenshots from users with screen size, browser version, operating system and other important information. Makes the testing phase of our projects a breeze.

    Positive: Easy screenshotting for our users, no complex form. It was easy to install and maintain. Great customer service. Modern design of the UI. Made our QA process quite faster and smoother.

    Negative: Would love to have an MS teams integration. We want to scale our usage of more feedback types of Usersnap, but we need a folder structure which is on the roadmap but not there yet.

    Read More...
    1 user found this review useful.
  • Name: Anonymous (Verified)
    Job Title: Data analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Feedback Widget for Business website

    Date: Aug 18 2020

    Summary: It's an amazing customer feedback collector. Overall I use Usersnap on my business website to gather useful customer feedbacks using its simple widget builder.

    Positive: It provides great customizations to design using its pre but templates. It's very easy to deploy on any website. No coding required to design or deploy. Helps to gather customer feedback on a business website.

    Negative: Overall it's an outstanding tool. Never faced any issues.

    Read More...
    1 user found this review useful.
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