Use the comparison tool below to compare the top Bug Tracking software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
Need help deciding?
Talk to one of our software experts for free. They will help you select the best software for your business.
-
1
New Relic
New Relic
Free 2,507 RatingsNew Relic’s enterprise-grade Bug Tracking software delivers a powerful solution for identifying, tracking, and resolving software issues. Built for large-scale environments, our unified data platform consolidates telemetry data across your tech stack, offering comprehensive full-stack analysis tools to detect problems early and isolate root causes. With real-time monitoring and in-depth reporting, New Relic empowers engineering teams to effectively prioritize and resolve bugs, ensuring higher software quality and exceptional user experiences. Streamline development, minimize downtime, and boost reliability with New Relic’s advanced bug tracking capabilities. Enable your enterprise to deliver flawless software with New Relic. -
2
Kualitee
Kualitatem
$15 per month 169 RatingsKualitee, a test management tool, is a complete ALM alternative to agile QA and Dev teams. It allows you to plan, write, execute, and track software tests in a collaborative environment. The tool allows for easy reuse of test cases from repository and tracks testing activities with complete traceability. Teams can manage multiple types of testing from one location, including functional, cross-browser, and automation. Kualitee has many popular features, including a built-in defect management module and on-premise and cloud versions, requirement management, as well as a mobile app. Kualitee can be integrated with many other tools, such as Jira and GitLab. -
3
Visure Requirements
Visure Solutions, Inc.
3 RatingsVisure Solutions, Inc., a leading provider in requirements management tool suites, offers a comprehensive collaborative ALM Platform to system engineering industries. Visure's value proposition includes the complete innovative technology in key functions: standard compliance with safety-critical and business critical systems. - Traceability and Requirements Management - Test Management - Issue and Bug Tracking - Risk Management - Collaboration Management - Centralized data base, Review/Approval process - Certification Management (Support for many Standard Templates ISO26262, IEC62304 and IEC61508, CENELEC50128), DO178/C FMEA, SPICE, CMMI, CENELEC50128, CENELEC50128, DO178/C. + Tool Qualification Package - Configuration Management, Baselining and History Tracking, Requirements versioning - Dashboards + Report Customization - Integrated with DOORS and Jama, Siemens Polarion. PTC, Perforce. JIRA. Enterprise Architect. HP ALM. Microfocus ALM. PTC. TFS. Word, Excel. Test RT, RTRT. VectorCAST. LDRA. -
4
Backlog is a collaboration and project management tool that teams can use to increase productivity, visibility, and simplify project tracking. To release high-quality projects faster, development teams can collaborate with IT, Marketing, and Design. The core features include Gantt Charts and Burndown Charts as well as Issues, Subtaskings, Watchlists, Comment threads. Version control, File sharing, Wikis and Bug Tracking are all part of the core. You can update your projects anywhere with the iOS and Android apps.
-
5
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.
-
6
aqua cloud
aqua cloud GmbH
2 Ratingsaqua, with its AI-powered technology, is a cutting-edge Test Management System built to streamline and boost QA processes. Perfect for both large and small businesses, especially in highly regulated sectors like Fintech, MedTech, and GovTech, aqua excels in: - Organizing and managing custom testing workflows - Handling various testing scales and complexities, - Managing comprehensive test data sets - Ensuring detailed insights through advanced reporting - Transitioning from manual to automated testing All of this becomes effortless with Aqua. Additionaly, it stands out with "Capture" - simplified 'single-click' bug tracking and reproducing solution. Seamlessly integrating with popular platforms like JIRA, Selenium, and Jenkins, and supported by REST API, aqua enhances QA efficiency, significantly reducing time spent on routine tasks and accelerating software release cycles by 200%. Take away your pain of testing! Try aqua today! -
7
Reactflow can playback customer activity recordings as a video. You can view, compile heatmaps, funnel analytics, bug reports, console logs, and give feedbacks. This helps you to understand customer pain points and solve them. Free. Each user's Heatmap and Recording can be used to improve the user experience, interface and user journey. It can be used to identify and fix 404 errors as well as debug errors. To provide the best experience, call to action buttons can also be improved. What makes visitors abandon their carts or leave? Reactflow lets you see exactly what your visitors are doing on your website. It also allows you to identify what needs to change. Session replay can be used to record visitor activity and interaction on your website. Reactflow provides you with actual session activity, which is a far cry from traditional web stats and plugins that show you the path of your visitors.
-
8
Telerik Fiddler HTTP (S) proxy can capture all HTTP(S), traffic between your computer & the Internet. You can inspect traffic, set breakpoints and play with requests & replies. Fiddler Everywhere is a web-debugging proxy that works on macOS, Windows and Linux. You can capture, inspect, monitor, and analyze all HTTP(S), traffic between your computer, the Internet, and mock requests. Fiddler Everywhere is compatible with any browser, app, or process. You can debug traffic from macOS or Windows systems, as well as iOS or Android mobile devices. Make sure that the appropriate cookies, headers, cache directives and headers are sent between the client's and server. Any framework is supported, including.NET and Java, Ruby, and others. You can mock or modify any website's requests and responses. It's quick and easy to modify the requests and responses on any website without having to change the code. Fiddler Everywhere allows you to log all HTTP/S traffic between the computer and the Internet.
-
9
Perforce Helix Plan is a versatile project management tool designed to streamline real-time planning and collaboration within development teams. It supports multiple methodologies, including SAFe, Scrum, and Kanban, providing the flexibility to adapt to various workflows. The platform enables teams to track tasks, time, and progress while offering powerful features such as capacity planning and detailed project histories. By integrating seamlessly with other tools like Helix Core and Helix ALM, Helix Plan ensures a unified, efficient development process. Its intuitive interface allows teams to customize their experience, ultimately improving project delivery speed and operational effectiveness.
-
10
Streamline and enhance your QA process with ease! TestCaseLab empowers you to create and manage test cases, foster team collaboration, and monitor test runs effectively. 🌟 Top Features: ✓ Invite an unlimited number of users ✓ Manage an unlimited number of projects ✓ Trusted by over 300 software development companies ✓ Fully GDPR-compliant ✓ Accessible 24/7 from anywhere ✓ Responsive live chat support Ready to elevate your QA testing? Visit our website to explore more and become part of the TestCaseLab community today!
-
11
The issue tracker is designed for agile software teams. Project management tool that can be customized to your business processes to help you deliver great products. YouTrack can be used to track tasks and bugs, plan sprints or releases, create workflows and customise it for your business processes. Do not force your process to conform to the limitations of a tool. YouTrack is customizable, unlike other issue trackers. YouTrack allows you to create an Agile Board for any process that you can think of. The Agile boards can be used to support your Scrum, Kanban, or mixed processes. Create boards that include multiple projects and add swimlanes based upon user stories, epics, deadlines or other fields. You can see the changes made to the board and backlog in real-time. The flexible backlog allows you to plan the future of your project development. You can create user stories, feature requests, and tasks. Do not switch tabs. Open the backlog directly from the board. Edit it, and move issues to sprint.
-
12
Bugfender provides log storage services for developers. It includes remote logger, crash reporter, and in-app feedback. Bugfender records everything that happens in an application, even if it crashes, to help you reproduce and resolve bugs faster and provide better customer service. Bugfender protects the privacy of your user, is network and battery efficient, and keeps logging even when the device is offline. Bugfender can track and destroy bugs before users notice. Bugfender logs every bug on every device and sends the results within seconds. This allows you to find and fix bugs before users even notice. Achieve 5-Star Ratings. Bugfender logs more than just crashes and bugs. Bugfender logs every bit of information you need to build a picture of your users, and earn five-star ratings. Provide exceptional customer service. Our logging tool allows you to target specific users and provide personalized customer service.
-
13
Linear is an issue tracking tool that you will love to use. Linear streamlines software projects, sprints and tasks, as well as bug tracking. Linear is designed for high-performance teams. It's the kind of experience you would expect from a professional tool. Opinionated and made for daily use. All users syncronized in real time. No waiting or spinning. Optimized for efficiency, with many keyboard shortcuts. Created by software professionals for software product teams. You can access and make changes online or offline. There are many themes to choose from. You can choose to use light or dark themes. All your teams can share a single workspace. Robust. It is easy to navigate. In seconds, create issues. Add labels, priorities, and estimates. Both a list and a board. You can view your issues either in a board or list view. The command menu allows you to quickly access and complete any action. Estimates and velocity. Track the velocity and workload of your team. Automated. Automated. This allows you to focus on your work while the cycle runs on an automated schedule.
-
14
BugReplay is a time machine that helps you find bugs. The browser extension creates a screencast of user actions, synced with developer console logs and network traffic. This allows you to quickly diagnose and fix bugs. BugReplay is available for Chrome, Firefox Safari, Edge, Edge, and Opera. It is also available as an iOS mobile app.
-
15
Bugzilla is server software that helps you manage software development. Optimized database structure for improved performance and scalability High security to protect confidentiality. Advanced query tool that can save your searches. Integrated email capabilities. You can edit your user profile and set up email preferences. Comprehensive permissions system. As Mozilla's bug tracking system, it has been criticized. Bugzilla is used by many companies, organizations, projects, and individuals. This page features a few high-profile installations and other interesting installations. It also includes a list public Bugzillas. This page contains bug fixes and performance enhancements only. There are no new features or large-scale performance improvements. No database schema changes. May contain documentation changes. Templates that aren't part bug fix will not be modified, except for typos and grammatical corrections.
-
16
GoodDay
GoodDay Work
$5 per month 12 RatingsGoodDay is a modern platform for work management that combines the best tools for high level planning, project and product management, task organisation, and productivity growth. It is based on transparency and agility and motivation -
17
Sematext Cloud
Sematext Group
$0 62 RatingsSematext Cloud provides all-in-one observability solutions for modern software-based businesses. It provides key insights into both front-end and back-end performance. Sematext includes infrastructure, synthetic monitoring, transaction tracking, log management, and real user & synthetic monitoring. Sematext provides full-stack visibility for businesses by quickly and easily exposing key performance issues through a single Cloud solution or On-Premise. -
18
Userback
Userback
$49 per month 10 RatingsIntroducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking. -
19
monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.
-
20
Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.
-
21
Asana
Asana
Free 97 RatingsAsana helps teams orchestrate their work—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. It’s time to move work out of disjointed spreadsheets and email and let teams collaborate and communicate more effectively in one place. With Asana, it doesn't matter how many different teams or departments are coming together on a project, they can share context and assign ownership with tasks, combine related work, share files, get instant updates on tasks and projects and build effective cross-functional workflows. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial. -
22
An agile planning and tracking tool. Zoho Sprints is an agile tool that's clutter-free and allows you to be ready for change while still delivering great products on time. Plan to adapt to change. To deliver incremental value, break down your work into user stories. Get early feedback to ensure that you ship products that customers actually want. Ship quickly. Ship immediately Our release reports will help you plan your releases and keep track of your progress. Our Jenkins integration and release management module will ensure that nothing gets lost. You can track your progress on the board. You can track the progress of your sprints using the Scrum Board or Sprint Dashboard. You can customize your workflow to meet your team's needs and dive into contextualized swimlane views. Collaboration with cross-functional teams is a key virtue of agile teams. Teams can use the status timeline to identify bottlenecks and foster a culture of continuous improvement.
-
23
nTask, online task management, and project management platform, is free for individuals, teams, and business professionals. Using nTask, you can create checklists, manage projects, collaborate with project teams, schedule meetings, and automate regular tasks. nTask is unique because it allows small and large teams to work together on different projects. Designed for agile teams, nTask allows you to create and assign tasks, submit timesheets, and more. Your team will now keep you informed about hours worked and submit time entries against each task to let you know exactly what your team is doing. nTask offers Kanban boards, project planning, and issue tracking. It's easy and free to sign up for nTask Get started today!
-
24
Jira
Atlassian
Free 44 RatingsJira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done. -
25
SpiraTeam from Inflectra allows businesses to manage their project requirements, test cases and releases, as well as issues and tasks, in one platform. SpiraTeam can be deployed on-premises or in the cloud and offers a rich array of collaboration and quality assurance tools that allow project managers and IT professionals to have complete control over their project lifecycles and help them analyze and execute projects efficiently. The main features include task management, resource management, portfolio management and issue management. File sharing is also available.
Overview of Bug Tracking Software
Bug tracking software is an essential tool for any development team, allowing them to manage the complexities of software through testing and bug fixing. It is used to track bugs in software code, as well as analyze them, assign them to developers, prioritize tasks, and manage feature requests.
Bug tracking software typically includes features such as defect management (manage reports about errors), issue tracking (track defects over time), project overviews (view projects at a glance) and version control (integrate with version control systems). This allows teams to easily identify and track bugs so that they can be fixed quickly.
Bug tracking software also provides teams with an overview of all their current tasks, which makes it easier to plan their day-to-day activities. It also simplifies communication between developers by providing a platform for discussions related to specific bugs or issues. Additionally, many bug tracking tools offer integration with source code repositories allowing for quick resolution when issues arise.
Another key benefit of using bug tracking software is the ability to keep detailed records of issues. Teams can view each individual bug in detail including notes about the cause of the problem, how it was resolved and any possible future solutions. This helps keep teams organized and saves time in the long run by avoiding solving similar problems multiple times.
Bug tracking software can also automate certain processes such as creating reports or sending emails when certain conditions are met - this reduces manual effort while still ensuring important processes are followed correctly. Furthermore, many tools offer reporting capabilities that help teams understand user behavior better so they can make informed decisions on future development plans.
Overall, bug tracking software provides a powerful toolset for development teams that makes analyzing and fixing complex bugs easier than ever before - resulting in faster turnaround times and better quality products.
What Are Some Reasons To Use Bug Tracking Software?
- Improved efficiency: Bug tracking software streamlines the whole process of identifying, logging, and fixing errors quickly. It helps to centralize critical data, allowing teams to locate bugs easily and take action quickly.
- Accountability: Bug tracking software acts as a centralized repository for all bug-related information such as development tasks, error logs, etc., meaning team members are held accountable for their actions and can’t hide faulty work behind an unnecessary communication gap.
- Enhanced collaboration: Bug tracking software allows for better collaboration between technical teams and product owners. Technical teams can prioritize tasks based on severity level while product owners can gain insight into how the project is progressing - from discovery to implementation. Plus team members are always updated with critical changes in real time enabling smoother transitions between shifts or when someone needs to take leave of absence due to illness or other reasons.
- Reduced costs: By dealing with errors efficiently using bug tracking software rather than manual processes (which lack important features like effective searching capabilities), you reduce cost by avoiding costly downtimes due to undetected issues - and this helps prevent future incidents too. Also reducing manual effort often leads to faster turnaround times which ultimately saves both money and resources in the long run.
- Improved customer satisfaction: Being able to diagnose problems more quickly means your customers will be happier with your service as they will not have to wait extended periods of time for their issue to be resolved before getting access again – which speaks volumes about the quality of service provided by your company. Also having structured reports on how issues were dealt with makes it easier for users who need assistance in understanding why something happened or what went wrong so that similar situations can be avoided in the future; this leaves them feeling supported rather than confused or neglected.
Why Is Bug Tracking Software Important?
Bug tracking software is an essential component of a successful software development project. This type of software helps developers and stakeholders identify, track, and resolve any issues that arise in the development process. By allowing all parties to easily monitor the progress, it allows problems to be addressed quickly and efficiently so that the desired outcome can be achieved.
The use of bug tracking systems helps to ensure consistent communication between different stakeholders. When working with multiple developers distributed across multiple teams, it might otherwise be difficult to keep track of individual tasks and progress. The software provides clear visibility into what each team is doing so everyone has a better understanding of how their work fits into the whole picture. It also makes collaboration easier by ensuring that all contributors are aware when an issue arises or something needs to be addressed in another team's workstream.
Having bug tracking software in place also ensures that no issues are overlooked or forgotten about during the development process. Without this kind of system, some bugs may never get properly logged or tracked until they become much bigger problems later down the line - leading potentially costly delays as well as customer dissatisfaction if not resolved promptly. Having a comprehensive tracking system makes sure every issue is acknowledged from the start, helping prevent future frustration from arising further down the road since everything can be addressed as early on as possible when using this kind of system appropriately.
Finally, having bug tracking software enables teams to review their progress more proactively instead of simply reacting after a problem has already occurred – providing valuable insight into their workflow and helping them refine best practices for future projects accordingly. As such, this kind of technology can help streamline both short-term project goals and long-term strategies for more effective overall outcomes in both time frames alike.
Bug Tracking Software Features
- Issue Tracking: Bug tracking software typically provides a central repository for users to log, track and report on any issues they encounter with an application or system. It allows users to assign priority, label categories and record comments that help track progress in resolving the issue.
- Workflow Management: Workflows provide structure and guidance as issues move through their resolution process according to established procedures. Bug tracking software can be configured to advance bugs through different steps defined in a workflow as individuals assigned to that workflow take action.
- Collaboration Tools: Many bug tracking solutions allow team members to collaborate within the tool by adding notes or attachments, assigning tasks, commenting on others’ work and providing visibility into what everyone is working on at all times. This helps ensure accountability, reduce duplicate work from multiple teams and improve communication among stakeholders who may be geographically dispersed or work remotely.
- Reporting & Analytics: Solutions often include reports that can summarize data about how many hours have been devoted to specific types of bugs or how many new bugs were introduced with each release cycle, allowing teams to make better decisions regarding resource allocation timeframes and budgeting costs associated with development over time.
- Integration With Other Applications: Most bug tracking solutions will integrate directly with source code management systems such as Git and SVN, allowing checks-in code by developers to be linked back directly against bugs they've resolved while also ensuring traceability from changes in code all the way back up the bug itself related to those changes
Types of Users That Can Benefit From Bug Tracking Software
- Developers: Developers use bug tracking software to identify faults in the code, record details, and track progress as they work to fix the bugs.
- Quality Assurance (QA) Teams: QA teams use bug tracking software to manage and keep track of newly discovered defects during the testing process. This allows them to quickly report any bugs found and monitor progress until each one is resolved.
- Project Managers: Project managers can easily prioritize tasks related to fixing identified issues by setting deadlines for these tasks in their bug tracking software. This ensures that tasks are handled efficiently and with minimal disruption to other projects.
- Product Owners/Business Analysts: Product owners and business analysts can review reports from their bug tracking software which provide an overview of all bugs currently being worked on, as well as those that have already been resolved. By keeping tabs on this information, product owners can more effectively direct development efforts towards meeting project goals.
- End Users: End users may not directly interact with bug tracking software, but they can benefit from its ability to improve the overall quality of products or services they are using by providing feedback when unexpected errors or issues arise.
How Much Does Bug Tracking Software Cost?
The cost of bug tracking software can vary greatly depending on the features, scope and complexity of the software. Generally speaking, most bug tracking systems are subscription-based, meaning you pay an annual or monthly fee to access the software. The exact cost will depend on how many users need access and which features you need. Basic packages may start at around $10/month for up to 5 users with basic functionality and as much as $50/month for more advanced packages with enhanced tools and unlimited user capacity. You may also find free versions available; however, these often don’t provide the same level of support and features as the paid versions do. If you need more customized solutions that require special integrations or specialized programming, those costs can easily rise into thousands or tens of thousands of dollars per year. Ultimately, in order to determine exactly how much bug-tracking software will cost your organization it is best to contact a vendor directly to discuss options, feature availability and pricing details specific to your needs.
Risks To Consider With Bug Tracking Software
- Data Security: Bug tracking software is used to store and exchange valuable data. If the security of this data is not sufficiently assured, it can be accessed by malicious actors for data theft or sabotage.
- Service Providers’ Accessibility: As bug tracking software is typically hosted on remote servers by service providers, there is always a risk that the provider may become inaccessible due to unexpected problems with their server or internal operations. This could lead to a temporary disruption in service.
- Third-Party Software Interactions: Most bug-tracking platforms require integration with third-party tools such as source control repositories and issue reporting platforms. When integrating with these applications, developers need to ensure that they are compatible and secure, otherwise, security breaches or other problems may occur.
- Scalability Issues: As organizations grow, so does their need for more bug-tracking capabilities and scalability issues can arise if the platform doesn’t offer enough flexibility to allow for user growth or scaling up of existing functions.
- Hardware Failures & System Outages: If hardware fails or systems crash unexpectedly due to power outages or environmental changes, then bug tracking software would be inaccessible until fixed by technicians. This could lead to delays in project completion and customer dissatisfaction.
What Software Can Integrate with Bug Tracking Software?
Bug tracking software can integrate with a wide variety of types of software, from development tools to customer support solutions. Development teams use options such as version control systems, repository hosting services, and collaboration tools to help them organize and share their code between team members. These tools are essential in software engineering; they help developers keep track of the changes they make to the source code, and allow them to easily retrieve old versions of the code if needed. As a result, most bug tracking software can be linked with these types of services so that important updates can be tracked and managed more efficiently. Additionally, customer service teams often need to utilize bug-tracking software in order to stay on top of any technical issues arising from their product or service. Integration with popular applications like webmail clients allows customer support representatives to assign tasks directly from within those programs without needing additional log-ins or tickets. This streamlines communication between departments for faster response times for customers who may have experienced an issue using the company’s product or service.
What Are Some Questions To Ask When Considering Bug Tracking Software?
- What kind of platform does the software support? Is it SaaS-based, or do we need to set up our own server?
- Does the bug-tracking software integrate with existing project management tools, code versioning and/or document-sharing systems?
- How secure is the data that's being stored in the bug tracking system? Is there an audit trail feature to track changes made?
- Are there any customizations or workflow rules available with this system?
- What kinds of notifications will users receive when a ticket is created, updated, closed etc.?
- Does the software provide comprehensive reports on bug findings & fixes such as the number of open bugs, priority level, etc.?
- Does it come with customer service and technical support options for troubleshooting issues?
- What are the licensing costs associated with this software - one-time fee or monthly subscription? How many user licenses are included in each package option offered by the vendor?