Use the comparison tool below to compare the top Live Chat software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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3CX
Free for up to 10 users 1,109 Ratings3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution. -
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Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Social Intents
Social Intents
$39 per month 20 RatingsOffer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue. -
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Pylon
Pylon
$59 per month per seat 51 RatingsPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
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Pipedrive is a powerful CRM and sales pipeline management platform designed to help businesses track and optimize their sales processes. The platform offers automation tools, AI-powered sales insights, and real-time reporting to help businesses close deals faster and more effectively. With customizable workflows, integrations with a wide range of apps, and an intuitive interface, Pipedrive supports sales teams of all sizes in managing leads, automating repetitive tasks, and monitoring performance for smarter, data-driven decisions.
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HubSpot CRM
HubSpot
Free 23,683 RatingsHubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool. -
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Odoo is an open-source, fully customizable and extensible software that includes hundreds of professionally designed business applications. Odoo's intuitive database can meet most business needs including CRM, Sales, Projects, Manufacturing, Inventory, Accounting, and Accounting. Odoo is a software solution that can be used to meet all company needs, regardless of size or budget. Odoo's seamless design makes it easy for businesses to become more efficient and save time. Each module is interconnected to offer a seamless experience from one app to the next. Users can automate many tasks that would otherwise require manual inputs to multiple applications. Odoo enables teams to collaborate with each other from one platform, allowing them to keep all business functions in one place.
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VoiceNation
VoiceNation
$70 per month 390 RatingsOur expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers. -
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GetResponse
GetResponse
$0 1,409 RatingsGetResponse offers an all-in-one marketing platform designed to equip marketers, solopreneurs, creators, coaches, and small business owners with powerful, user-friendly tools for email marketing, automation, and content monetization. With more than 25 years of experience, GetResponse supports audience growth and engagement through email campaigns, enables seamless course creation and sales, and helps turn passion into profit. It’s the ideal choice for building personal brands, selling products and services, and creating loyal customer communities. -
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Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.
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An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.
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Brosix
$4 per month 18 RatingsBrosix Instant Messenger is a tool that allows businesses to improve and secure their team communication via private communication networks. Brosix gives businesses all the tools they need for team productivity. It is a user-friendly and fully encrypted platform that allows file transfer, screen sharing and group and private chat. Brosix IM's private network allows businesses to improve team collaboration and efficiency, reduce overhead, protect data privacy, and increase overhead. Businesses can set up team networks in minutes so they can immediately reap the benefits of their all inclusive, fully-administrable communication network. -
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GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices
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Userlike
$90.00 per month 94 RatingsUserlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution -
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Firmao
$19 per user per month 52 RatingsThe CRM Firmao software will allow you to create a customer database which will allow you to reduce the time it takes to acquire customers, increase conversions at all stages of the sales process, and efficiently and comprehensively service your existing customers. Firmao is a tool that helps to manage the sales department's work, including the sales funnel. It also acts as a contact centre for customers who are regular customers of the company. Simple management of your customer base Multiple Opportunities - - Automating the sales process - Increasing sales volume - Effective contact with customers - Comprehensive customer service - Execution orders for customers It is used in companies that require regular contact with leads and contractors. Firmao's CRM software can be used to plan dynamic development. Firmao's CRM software is simple and fast to implement. It takes approximately 1-2 weeks. -
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FROGED Technologies
€79 per month 17 RatingsFROGED is a product success platform that helps companies improve their onboarding, provide proactive customer support and increase retention. It was designed by SaaS for SaaS to nurture customers throughout their entire lifecycle resulting in reduced churn and higher engagement. Using customer behavior segmentation, you can personalize the customer experience with product flows, knowledge base, email campaigns, in-app messages, a custom widget, live chat and more. You can also create A/B testing, NPS surveys and retargeting campaigns. Put your CS team and agents in the drive seat with the ability to manage customer conversations, contact behavior and attributes in one place. Our tech stack is adaptable with over 2K+ integrations including WhatsApp, Jira, Google, Zapier, Segment, Twilio, Facebook Messenger to name a few. Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today. -
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LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support
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Vision Helpdesk
Vision Helpdesk
$8.00/month/ user Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company. -
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Re:plain
Re:plain
$4.99 per monthConnect with your customers on WhatsApp, Facebook Messenger, and Telegram Live-chat service for a website where people respond 16 times faster. Re:plain is fast and functional live chat software that receives and sends your website messages directly to WhatsApp, Facebook Messenger, and Telegram. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service. -
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Botsplash
Botsplash
Reach out for pricingBotsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots. -
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LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.
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LogMeIn Rescue by GoTo
GoTo
$108.25 per month 76 RatingsLogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board. -
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Sonetel
Sonetel
$0 380 RatingsPhone Numbers Worldwide + Chat with Customers + Team Communication in one Free App. You can have your own local number in any country or city worldwide. Visitors to your website will be more likely to trust you and increase their sales if they have a local number. It's possible to get it free of charge if you also use our chat function on your website. Otherwise, prices start at $1.79/month. Calls can be answered free of charge in our new apps, or forwarded to any location worldwide at the same cost as a local call. Globalization and entrepreneurship are key drivers to making the planet a better place. We hope to make a difference by empowering entrepreneurs in remote parts of the world with communication solutions that reduce distance and level the playing field. Around 160,000 of the 170 countries that signed up have become paying customers. -
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TeamViewer
TeamViewer
$24.90 per month 121 RatingsTeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.
Live Chat Software Overview
Live chat software is a form of customer service solution that allows companies to communicate directly with customers in real time. It can be used by businesses to provide customer service, answer customer questions, and respond quickly to customer inquiries.
The majority of live chat software solutions allow companies to customize their setup so that they can provide personalized interactions with visitors on their website or mobile app. This includes setting up automated messages when someone first visits the site, configuring how emails are routed, and embedding code snippets which integrate the solution into existing websites or applications. The most advanced solutions also offer features such as video conferencing, file sharing, integration with CRM systems, automated ticketing systems and more.
Live chat software is typically web-based and can be used from any browser or device without any downloads or installations required. It usually integrates with popular messaging apps like WhatsApp so users can access it from their favorite messaging platform. Some live chat solutions even have built-in AI features that enable them to recognize basic customer inquiries and automatically trigger personalized messages based on the context of the conversation.
This type of software gets its name from its ability to create an “instant” connection between customers and agents which allows for faster resolution times than traditional forms of communication like email or phone calls. Live chat also provides businesses with a great opportunity for collecting valuable information about their customers by tracking conversations in real time and providing detailed analytics reports about user engagement over time.
Overall, live chat software is an incredibly powerful tool for improving customer service experiences while gathering important data about website usage trends. It not only improves the speed at which agents resolve customer inquiries but also collects valuable insights that can be used to optimize future interactions with customers as well as develop better marketing strategies overall.
What Are Some Reasons To Use Live Chat Software?
- Increase Customer Engagement – Prospects these days like to have quick, personalized conversations with businesses before making a purchase decision. Live chat software allows customers to get their inquiries resolved quickly and easily via an instant chat feature. This helps increase customer engagement and satisfaction since they don't need to wait for hours or even days for a response from the business.
- Improve Conversion Rates – By providing real-time customer service support on your website, you can improve your conversion rates by helping potential customers overcome any doubts or confusion that may be preventing them from signing up for your product or service. A live chat window on your website gives customers more confidence in their purchase decisions which leads to higher conversions rates overall.
- Automate Queries – Many businesses struggle with the same common questions asked again and again by prospects and customers about products, services, billing, etc... Live chat software can automate many of these queries so that agents spend less time manually dealing with them allowing them to focus on more complicated issues requiring human interaction instead.
- Instantly Answer Questions –With live chat software, you never miss a beat when it comes to answering customer questions as soon as they arise as opposed to hours afterwards through email or phone calls which are often too slow in today's fast-paced world where instant gratification is expected in most cases
- Improve SEO Rankings - Lastly but perhaps most importantly live chat has been shown to boost SEO rankings because it signals Google into believing that site visitors are getting the information they’re looking for right away giving your website credibility points and improving its standing within search engine algorithms resulting in higher rankings over time.
The Importance of Live Chat Software
Live chat software is becoming increasingly important for businesses across the globe. This type of communication technology offers a vast range of benefits, such as improving customer satisfaction and enhancing customer experience.
The primary benefit of live chat software is that it provides customers with an easier way to get in touch with companies. Customers can quickly engage with support teams in real-time, meaning their queries are addressed almost immediately and there’s no waiting around for a reply via email or telephone line. On average, customers who use live chat have a 20% higher satisfaction rate than those who do not utilize this technology.
Another great thing about live chat software is that it allows companies to provide multi-channel support by integrating other platforms into the same interface - such as Facebook Messenger and WhatsApp - giving customers more options when contacting them. It also enables businesses to answer numerous queries at once which speeds up response times significantly, meaning they’re better equipped to handle high volumes of customer inquiries at any given time.
Having access to information on customers in real time can also help companies offer personalized experiences during conversations based on data collected from past interactions - creating much deeper relationships between brands and consumers over time. As well as this, using AI powered bots can take some of the pressure off human agents as automated responses can be sent out quicker providing accurate answers without needing manual input from staff members all the time.
Overall, embracing new technologies like live chat software will ensure your business remains competitive while supporting efficient workflows internally; ultimately offering better service that results in long term success through higher retention rates and increased sales revenue.
Features Offered by Live Chat Software
- Automated Messages: Live chat software can be programmed to send automated messages when certain conditions occur, such as when visitors enter their contact information or click on a specific link. These messages can be customized according to the user’s preferences and needs, helping them quickly find what they are looking for without having to wait for an agent's response.
- Multiple Channels: Most live chat solutions allow users to access multiple channels of communication including text, phone, email, and social media integration so that customers can choose how they want to communicate with agents. This allows companies to offer better customer service experiences by giving their customers more options and control over how they get help from agents.
- Chatbot Integration: Live chat solutions often include an integrated bot feature that allows businesses to automate conversations with their customers using artificial intelligence (AI). This helps reduce human labor costs while still providing top-notch customer service experience as bots can answer questions almost immediately instead of waiting for an operator or representative’s response time.
- Customized Branding & Design: Many live chats come with advanced customization capabilities which allow brands and companies to customize the appearance of the application according to their branding guidelines as well as preferences and requirements set forth in any associated marketing campaigns being conducted at the time. This feature ensures your team provides consistent messaging across all channels without compromising its unique brand identity or style when engaging with prospects and clients online through various forms of engagement including chatting directly via live chat applications.
Types of Users That Can Benefit From Live Chat Software
- Business Owners: Live chat software can help business owners automate customer service, increase their efficiency, and boost customer satisfaction.
- Customer Service Representatives: Live chat software allows customer service representatives to quickly resolve inquiries and provide support in real-time. It also allows them to monitor trends that may affect the company's services or products.
- Web Designers/Developers: Live chat software is a valuable tool for web design and development as it can be used to customize the user experience on websites. It also provides data about website visitors so designers/developers can identify areas of improvement.
- Online Customers: With live chat customers get an immediate response instead of waiting on hold or sending emails out into the ether with no reply in sight. By being able to ask questions directly from their computers or phones, customers have a more effective way of getting what they need from businesses quickly and easily.
- Marketers/Advertisers: Live chat gives marketers an extra platform for interacting with potential customers online and helps build relationships faster than traditional methods of advertising do. Additionally, it enables advertisers to track which messages are garnering the most responses as well as observe which keywords or phrases attract engagement or trigger conversions faster than others do
- Social Media Managers: For social media managers using live chat means being able to connect quickly with people interested in products while they’re browsing social accounts without having them ever leave the page they're currently looking at giving companies access to a larger pool of prospects.
How Much Does Live Chat Software Cost?
The cost of live chat software can vary greatly depending on the type of software you purchase, as well as the features and length of contract. Generally speaking, most companies will offer starter plans that provide basic live chat support with a few extra features like automated responses or visitor tracking, which tend to range in price from $15-$50 per month.
However, if you are looking for more extensive customer service support options such as proactive chat invites and personalized greetings, then prices can jump up to around $50 - $120 per month. For larger businesses who require an enterprise-level solution with advanced analytics and reporting capabilities, pricing might start at $200+ per month.
It’s important to note that many live chat providers also charge setup fees and additional fees for custom features or add-ons like integration with third party systems or services. Additionally, customers should always read through all their contracts carefully before signing anything so they understand how much they’re committing themselves too financially.
Risks Associated With Live Chat Software
- Data Breach - Live chat software can provide a gateway for malicious actors to gain access to confidential customer and company data.
- Security Breaches - Without the right security protocols and procedures in place, any type of live chat hosted on a website can open up an entire system to potential hacks.
- Privacy Issues - Due to the nature of online conversations, there is a risk that sensitive information exchanges could be intercepted by third parties without consent.
- Compromised Credentials – Hackers may use stolen usernames and passwords from other sites or exploits within the chat software itself to gain access, leading to unauthorized purchases or account takeovers.
- Malicious Code Injection – Malware, viruses and other malicious code can be injected into messages sent through the chat software which could cause serious damage if not detected quickly enough.
- Server Overload – If too many users are connected at once, systems may slow down or crash due to increased resource demands
Types of Software That Live Chat Software Integrates With
Live chat software can integrate with a variety of different types of software including customer relationship management (CRM) systems, marketing automation platforms, email management tools, web analytics programs, and enterprise resource planning (ERP) systems. CRMs allow businesses to manage their customers interactions throughout the entire customer journey from initial contact to purchase and post-purchase support. Marketing automation platforms help businesses create targeted campaigns that allow them to easily segment customers into smaller groups for more precise targeting. Email management tools simplify the process of sending emails out to large lists or individual contacts. Web analytics programs provide valuable data on website traffic in order to gain insights into user behavior. Lastly, ERPs are comprehensive systems used by organizations to improve operational efficiency across multiple departments such as sales, accounting and procurement. Integrating live chat software with these various types of applications helps businesses get a better understanding of their customers while streamlining processes across all areas of the business.
What Are Some Questions To Ask When Considering Live Chat Software?
- What type of customer service does the software support? Are there options for both real-time conversation and asynchronous messaging?
- Does it integrate with any existing customer relationship management (CRM) systems or other third-party applications that we use to manage our customer relationships?
- Is there a dedicated support team available who can provide assistance if needed?
- How straightforward is the installation process and what are the maintenance requirements?
- Can you customize the chat interface to match our brand look and feel, and can users access it from both desktop browsers as well as mobile devices?
- What security measures have been implemented in order to ensure sensitive data remains confidential during conversations between customers and agents?
- Are analytics offered to help measure performance, monitor user behavior, track conversations, resolve issues faster etc.?
- What kind of reporting features come with this software - such as tracking average chat length or total chats handled by each agent - that can be used for making informed decisions on customer experience improvement initiatives?