Supportbench Reviews

Summary: Great platform that's easily understandable and use plus a bonus you can do everything in one place. I would recommend Supportbench to any company with complex workflow.

Positive: I find Supportbench an easy software to get work done more quickly and effectively. I for one find most of the features easy to use and operate.

Negative: At first I had a few challenges and questions about the software, but after how the Supportbench team provided assist in a timely manner, I was good to go.

Summary: Supportbench provides collaboration tools that allow support team members to work together on customer inquiries and issues, improving the overall quality of customer support.

Positive: User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use.

Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed.

Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support.

Email integration: The software integrates with a variety of email platforms, allowing businesses to manage customer inquiries and support tickets directly from their email inboxes.

Reporting and analytics: Supportbench provides real-time reporting and analytics, allowing businesses to track the performance of their customer support operations and identify areas for improvement.

Negative: Room for more streamlined learning experience: Some users may find that a more streamlined learning experience would make it easier for them to get up and running with Supportbench quickly.

Summary: Among Ignoble godsend and case action results I bear used, Supportbench is unique among every felicitations, yet UNO plenty better at work stoner problems. Your fitness marker gives US of America a complete digest about whole over our guests.

Positive: Supportbench afford our group with a whole patron government system. Because the entire thing is regarding definitive platform, we perform rule every communications in incomplete area below accumulate a complete traverse over our customers then our teams.

Negative: I recently found a Trojan horse (virus) in the regulation among one on my cases, however I posted to them the hassle then that was fixed the arrival day.

Summary: In contrast to other lawsuits managements options I have used, Supportbench is unique in the way it does things. Their fitness score provides us with a detailed view of how well our client is doing.

Positive: Due to fact that the entire things is within a single platform, we are able to manage all communication regarding some area or maintain full oversight among each our clients (employees).

Negative: Despite having sent the problem according to them, the next day the problem remained.

Summary: It (Supportbench) is quite unique in the way it works, and I find it a long way ahead in regards to fixing quit consumer problems. Their fitness scoring allows us to gain full sight into how every customer is doing.

Positive: As the entire system is in one area, we are able to manage all verbal exchange and have full oversight over our clients and employees.

Negative: One of my instances had a virus in it (Supportbench), but I reported it to them, and the problem become constant the following day.

Summary: Our group now has a complete customer management system thanks to Supportbench. Everything being in one stage allow us to manage all correspondence in one location and have complete control over our clients and team.

Positive: Supportbench is amazing in how it gets things done compared to other success and case the executives arrangements I've used and IMO incomparably superior when it comes to resolving end-user difficulties.

Negative: Recently, I have discovered a major fault in the framework(server) that affected one of my situations, but I reported to them anyhow, and the problem was resolved the next day.

Summary: As all the tools (everything) are in centralized, we are able to deal with all correspondence in one place and have full control over both our clients and groups.

Positive: I have utilized several achievements and case management arrangements in the past, However, Supportbench is exceptional in how it gets things done, and IMO is very incomparable better when it comes to settling issue for the clients.

Negative: Recently A bug in the framework (software) was found by me with one of my cases, and the bug was foxed the next day after I reported it.

Summary: Using Supportbench has provided our department with a complete client management system. Since everything is one platform, we have a clear overview of all client and team interaction.

Positive: Supportbench is distinctive in the way it does things, and in my opinion far superior in regards to fixing give up person issues. Their fitness scores give us a complete picture.

Negative: Recently, I discovered a worm inside the gadget, but I sent it to them, and it become constant the next day.

Summary: With Supportbench, we are now have access to a comprehensive customer management systems. With a single platform, we can manage all communications and keep complete track of our team.

Positive: As opposed to other success and incident management solutions I have used, Supportbench has a unique way of working and has been significantly more effective at resolving end-user issues.

Negative: Several days ago, I discovered a system flaw in one of my cases; however, I immediately reported it to them

Summary: We all are able to manage all communications on one platform and have full visibility into every client and team member thanks to Supportbench, Which allows every things to be managed from the same place or dashboard.

Positive: My experience with Supportbench is that they all do things differently than other case management solutions and are much more effective at helping user to solve problems. Their Health scoring gives all a complete view of our customers well-being.

Negative: During one of my cases, I discovered a malicious programs on the computer, But I sent them a message about the problem the next day, and the issue was solved.

Summary: Support Bench is a customer management system that allows all of us to manage customer communication and get a full overview of our customers and team.

Positive: Support Bench is unique in how that does things, and IMO significantly superior in solving or finishing customer issues. Their health scoring offers all users full insight into the best way our customers are doing.

Negative: I stumbled upon a bug within my program with certainly one of my situations. I have sent the matter in their mind plus they fixed that.

Summary: The Support Bench software/platform has offered us a complete customer management system. Since everything is on one dashboard, end user can easily manage all customer communication.

Positive: I Believe Support Bench is far superior to other solutions when it comes to solving end-user issues. We are able to see how all of our customers are doing, and we are able to work together as a team to help each other.

Negative: Despite finding a bug in the framework recently, I noticed them, and the issue was fixed the next day.

Summary: As a result of Supportbench, out team has a complete customer management systems all the features in one place. This allows all to manage all the customer communication in one place and have a full overview of both our customer and teammates.

Positive: Based on my experience with other success management tools, Supportbench is unique in how it handles things, and IMO is much more effective at resolving end-users issues. Their Health reporting gives us a full pictures of hall of our customers are doing, and how we as a team are doing.

Negative: My case recently had a system bug, But I have sent it to them, and they have fixed it the next day. The next day, the software was completely running.

Summary: Due to Supportbench's central place for managing all communication, we can keep our team and customers informed and have complete visibility into each other.

Positive: Compared to the other success and case management solutions I've used, support bench is unique in how it works, and my opinion far superior in solving end user issues. We can now analyze each customer's health and provide individualized solutions.

Negative: In the recent past, I have found the bug in my whole system, but the bug was solved quickly fixed by them in few hours.

Summary: The end users and developers has access to a compressive customer management system and lots of features including dashboard, add new things and thanks to support bench team for developing such software. End User able to manage all communications in a single location and have complete oversight over both team and end users.

Positive: End Users have used many software but support bench is different in how it does things from the other success and case management solutions I have used and in my opinion much better at solving problems for end users. The Health score provides the complete insight into the well being of all end customers.

Negative: Now a days the ransomware attack is very easy and normal for the hacker and for the end user also so my PC was also infected and was not working properly so I contacted to support bench customer but they solved my problems very easily.