Find and compare the best AI Customer Service software in 2025
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Use the comparison tool below to compare the top AI Customer Service software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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Guru
Free 3,110 RatingsGuru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more -
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Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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Pylon
Pylon
$59 per month per seat 51 RatingsPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
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By effortlessly handling diverse invoice formats from various channels and seamlessly integrating with your ERP system, Neil automates the entire AP process. This empowers your team to focus on strategic initiatives while Neil ensures accurate and timely invoice processing with an impressive 85%+ accuracy rate. Going beyond conventional RPA and OCR limitations, Neil leverages advanced AI and machine learning to extract critical data, optimize workflows, and maintain open communication with vendors. Result? 90% straight-through processing (STP), significantly reduced human error, strengthened vendor satisfaction, and overall optimized cash flow with better visibility and vendor discounts with timely payments.
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Intercom is an AI-driven customer service platform designed to help businesses deliver fast, personalized support across multiple communication channels. Established in 2011, the platform includes advanced AI-powered tools such as the Fin AI Agent for instant, automated responses, AI Copilot to assist support teams with real-time solutions, and AI Analyst for actionable insights. Serving over 25,000 companies worldwide—including major brands like Atlassian, Amazon, and Microsoft—Intercom facilitates over 500 million customer interactions each month. With a strong focus on innovation, the company continuously enhances customer engagement and support efficiency. Headquartered in San Francisco, Intercom also operates offices in Chicago, Dublin, Sydney, and London to support its global customer base.
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CoSupport AI
CoSupport AI
8 RatingsCoSupport AI enhances your support operations by automating workflows, accelerating response times, and revolutionizing data analysis for informed decision-making. With our patented AI technology, CoSupport AI delivers solutions that are faster, more precise, cost-effective, and secure, promoting business growth and revealing valuable data insights. Our suite of CoSupport AI products is crafted to improve customer support and provide actionable data insights. CoSupport Agent is an AI assistant that generates immediate reply suggestions. CoSupport Customer is a fully autonomous AI chatbot offering highly accurate, human-like interactions. CoSupport BI serves as an AI business analyst, delivering insights, recommendations, and analytical conclusions based on your company’s data. -
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Glassix is an AI-powered unified message platform that connects your customer conversations across all digital channels - instant messaging apps, SMS text, email conversations and live chat on your app or website. The platform is a secure subscription service that offers a robust feature set. It also includes visual chatbot tools with no/low-code, which require no technical expertise to use. Customers can get started quickly with GPT-4-powered conversational AI capabilities, or use the Glassix API for highly customized experiences. Glassix, in collaboration with a global integration partner network, serves a growing client base of established brands, small businesses, and high-growth ventures.
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HappyFox, a cloud-based Customer Service management software, is designed to give customers the edge they need. HappyFox is mobile-ready, customizable, and offers the ability to seamlessly integrate with third-party apps. This is how a 'best of breed' software should look.
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IBM watsonx Assistant
IBM
$140 per month 1 RatingIBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base. -
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Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
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Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.
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Drift
Drift
33 RatingsYour customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy. -
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Zendesk
Zendesk
$5 per month per user 20 RatingsZendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns. -
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NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
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Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.
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Complete conversational AI toolbox for customer service teams to provide top-notch service to their clients. Smart AI chatbots – to automate repetitive customer service calls with smart visual chatbot builders, and increase the productivity of your human team. Live chat CRM - Manage all your channels (websites, Facebook, SMS, and Telegram) with one chat app. You can also track the history of every customer communication. Conversational intelligence - To find the right words to communicate with every customer, increase sales, and increase CSAT using conversational AI. Analyze conversations to predict conversions, and reach out pro-actively. We believe that friends don’t need support tickets in order to help each other.
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SympoQ
SympoQ
$10.00/month AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget. -
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BoldDesk
Syncfusion
$12BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs. -
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Brainwave
Brainwave AI Technologies
$49/month In Brief : Brainwave automates customer service and can resolve over 70% of inquiries. Our solution automates text based responses and actions. ❌ Problem Support requests can be overwhelming, particularly for B2C/B2B SaaS companies, e-Commerce and Marketplaces, as well as FinTech firms. You probably have a growing number of support tickets. Your current bot, like Intercom or Zendesk only addresses 30% of issues, even after extensive training. This is a time-consuming and costly situation that leads to frustration and customer dropouts. ✨ Our Solution Our Automated Answering Bot - Increases your bot's efficiency by 2 to 3 times, increasing containment by 70 to 90%, by learning from your FAQs and website. - Provides accurate answers to ensure customer satisfaction. - More advanced than a simple search for embeddings in GPT. Our proprietary model automates, executes and collects actions such as collecting leads or booking meetings -
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ThinkOwl
ThinkOwl
$0Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels. -
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Richpanel
Richpanel
$59/agent/ month 500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction -
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Sapling AI Writing Assistant
Sapling Intelligence
$25 per monthAI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents. -
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Forethought
Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
AI Customer Service Software Overview
Artificial Intelligence (AI) customer service software is a technology that uses AI algorithms and natural language processing to automate customer support tasks. It is designed to provide more efficient and effective customer service by providing quick, accurate, and personalized responses to customers' inquiries.
At its core, AI customer service software works by analyzing customer queries and offering appropriate responses based on the analysis. To do this, the software employs AI technologies such as natural language processing (NLP), machine learning (ML), deep learning (DL), and automated reasoning. This allows it to understand the intent behind incoming inquiries, identify potential solutions or services that would suit their needs, suggest products or services based on their requirements, accurately respond with pre-programmed answers in real time, and even offer proactive solutions before customers reach out with issues.
AI customer service software also helps companies collect data about their customers’ experiences which can be used to gain valuable insights into what they need and improve overall service quality. For example, it can help them identify common issues that customers are having so they can quickly address them or take preemptive measures to ensure the same issue doesn’t occur again. Additionally, AI customer service systems can track important information like contact details in order to follow-up with customers directly if needed.
Some of the benefits that businesses stand to gain from deploying an AI customer service system include cost savings; improved response times; enhanced efficiency; increased accuracy in understanding customers’ needs; improved product recommendations; better decision making due to data-driven insights; lead generation opportunities; reduced human error; streamlined processes for support agents; improved cross-sell / upsell opportunities; higher levels of engagement with customers through proactive campaigns; increased satisfaction rates among existing clients due to faster resolution times; scalability of business operations as the system handles repetitive tasks at speed and scale without errors.
Overall, deploying an AI customer service system is a great way for businesses to optimize their operations while simultaneously elevating their level of customer care; resulting in stronger relationships between clients and brands alike.
Reasons To Use AI Customer Service Software
- Increased Efficiency: AI customer service software can automate basic and repetitive tasks, such as responding to frequently asked questions. This allows customer service personnel to focus on more complex problems instead of being bogged down with simple requests.
- 24/7 Availability: AI customer service software offers customers the convenience of being able to contact your support team at any hour of the day or night. This ensures that your company is always available to provide assistance when needed.
- Improved Accuracy: By using advanced natural language processing (NLP), AI customer service software can understand the intent behind a request and respond accurately and quickly, even in cases where variations in wording or phrasing have been used in a query.
- Lower Cost: Automating mundane tasks with AI-driven technology eliminates the need for additional hires and reduces overall labor costs associated with providing exceptional customer experiences over time–thus bringing down operational expenses associated with this task significantly over time too.
- Improved Customer Experience: AI-powered customer service solutions not only make life easier for customers by providing fast responses but they also make it simpler for them to find what they’re looking for thanks to advanced search capabilities which speed up resolution times greatly too.
The Importance of AI Customer Service Software
AI customer service software is an important tool for any business that wants to provide customers with the best possible experience. AI technology allows businesses to quickly and accurately respond to customer inquiries, which leads to higher customer satisfaction levels. Additionally, AI-powered software can automate certain tasks such as responding to emails or initiating self-service options, freeing up valuable time for customer service agents.
Customers also expect a personalized experience from businesses they interact with online. AI customer service software can provide this by using natural language processing (NLP) technology to analyze data and personalize responses based on customers’ needs. For example, it could suggest content related to customers’ queries based on their past interactions with the company or identify trends in questions the customer has asked over time and suggest solutions before they even have to ask again. This makes it easier for customers to get quick answers without having to wait in line or make multiple calls.
In addition, AI customer service software also helps companies improve their efficiency by providing detailed analytics so they know where they need improvement and which areas are doing well. These insights give them the ability to adjust their processes accordingly in order maximize operational efficiencies while still delivering a high quality of customer service.
Overall, AI customer service software is critical for businesses that want to deliver exceptional experiences for their customers while still improving operational efficiency and cutting costs. By utilizing this powerful tool, companies are able stay one step ahead of their competitors when it comes providing superior support that meets each individual customer's needs; resulting in long lasting relationships with satisfied clients who remain loyal for years down the line.
What Features Does AI Customer Service Software Provide?
- Automated Conversation Flow: AI customer service software has the ability to interact with customers via natural language processing and understand their questions, allowing it to create automated conversations that help customers quickly find answers to their inquiries.
- Chatbot Integration: Many AI customer service solutions have built-in chatbots that can provide personalized answers and even recommend products or services based on a user’s specific needs.
- Knowledge Base Search: Many platforms come equipped with knowledge base search capabilities, allowing users to quickly search through FAQs, product documentation, and other types of information in order to get the help they need in real time.
- Natural Language Processing (NLP): NLP is an artificial intelligence technology that enables machines to understand human language and respond accordingly. This technology allows AI customer service solutions to accurately interpret user queries and understand each customer’s specific requirements so that they can generate personalize responses without any delays or errors.
- Analytic Reporting: Analytics are key when it comes to understanding how users are interacting with your AI customer service solution, as well as what kind of results it is delivering for your business. Most platforms come equipped with reporting tools that allow you to measure performance metrics such as average response time, resolution rate, return visitor rate and more—so you can make informed decisions about where improvements are needed most within your operation.
- Task Automation: Task automation is another useful feature of AI customer service software, as it allows you to offload mundane tasks such as data entry and report generation to the AI technology, freeing up your team’s time and resources for more complex customer inquiries.
Who Can Benefit From AI Customer Service Software?
- Small and Medium Businesses: AI customer service software can help SMBs streamline their customer service operations while gaining insight into customer behavior, enabling them to provide more personalized support.
- Enterprises: Enterprises can use AI customer service software to automate support inquiries, resulting in greater efficiency and lower costs. Additionally, they can use this technology to gain insights on individual customers’ behaviors and interests, enabling them to provide a better overall experience.
- Customer Support Agents: AI customer service solutions can equip agents with automated systems for managing inquiries or queries quickly and accurately, allowing them to spend more time helping customers with unique needs.
- Customers: By using an AI-powered solution for customer service tasks, customers can benefit from faster resolutions and more personalized experiences. Plus, they receive real-time assistance whenever needed without having to wait on hold or wait days for an email response.
- DevOps Teams: DevOps teams can leverage the power of AI technologies to test new processes automatically in order to ensure that all changes are functioning correctly before being released live. This allows companies to identify issues quickly and fix them swiftly if something were to go wrong during the release process.
- Data Scientists: For data scientists, AI customer service software can provide useful data to analyze and interpret customer sentiment. This helps them identify feedback trends and customer needs more quickly, leading to better customer experience strategies.
- Product Marketers: AI customer service software can provide product marketers with insights into customer preferences, buying patterns, and demographics. This data can help them create targeted campaigns that are designed to meet customer needs more effectively.
How Much Does AI Customer Service Software Cost?
The cost of AI customer service software can vary greatly depending on the features and capabilities that are desired, as well as the size of your organization. For example, a basic AI Chatbot service can cost anywhere from free to several hundred dollars a month or more. On the other hand, a comprehensive AI customer service software solution with full automation capabilities could easily range into the tens of thousands of dollars depending on the number of users and complexity. Moreover, some sophisticated AI customer service solutions may require specialized services like natural language processing or AI Machine Learning algorithms which might incur additional costs. Ultimately, it’s important to assess your organization’s individual needs so you can make an informed decision about the right level of investment for your particular business objectives.
Risks To Be Aware of Regarding AI Customer Service Software
The risks associated with AI customer service software include:
- Data Breach: AI systems are often used to store and access large amounts of sensitive customer data. A breach in security could lead to the unauthorized access of this data, resulting in financial or identity theft.
- Unethical Use of Data: Personal data gathered from customers through AI systems can be used by companies for various unethical purposes such as targeting certain individuals or groups with specific types of content.
- Lack of Human Interaction: While AI customer service software is an efficient way to provide support, it may lack the personalized touch that a real human being is able to offer. This could result in customers feeling less satisfied with service they have received.
- Poor Quality Outputs: If AI algorithms are not programmed correctly, customers may receive inaccurate information or advice from automated answers. This could lead to a decrease in customer loyalty and satisfaction.
- Limited Understanding: AI customer service software is limited in its ability to interpret complex topics or emotions that may require a more personalized, human touch. This means customers may not get the support they need when facing certain problems.
What Does AI Customer Service Software Integrate With?
AI customer service software can integrate with a variety of different types of software, including customer relationship management (CRM) and customer portal systems, messaging platforms such as SMS and email, and task-oriented tracking and automation tools. AI customer service software can also tap into existing business databases to extract customer information, helping agents respond faster to customer questions or queries. Integration with other softwares helps AI support agents more quickly access important data they need in order to help customers more efficiently.
Questions To Ask When Considering AI Customer Service Software
- What type of AI technology is used? Does it use natural language processing or machine learning algorithms?
- How quickly can the AI software respond to customer queries and requests? Is there a delay in response time after customers submit inquiries?
- Is the AI customer service able to handle complex customer requests, such as financial information or ordering help?
- What types of interfaces are supported by the AI software (i.e., web, mobile, SMS)?
- Are there any limitations on how many conversations the AI software can handle simultaneously?
- Does the software integrate with existing tools and systems, such as a CRM platform or analytics tools for reporting purposes?
- Are there additional cost associated with maintenance and updates for the system over time?
- How customizable is the system for different languages, locales and specific company processes and protocols?
- Does it provide performance metrics tracking so we can measure success against our customer service goals over time?
- Are there security measures built into place to protect confidential data collected from customers through conversations with the AI chatbot?