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Sonetel Description

Phone Numbers Worldwide + Chat with Customers + Team Communication in one Free App. You can have your own local number in any country or city worldwide. Visitors to your website will be more likely to trust you and increase their sales if they have a local number. It's possible to get it free of charge if you also use our chat function on your website. Otherwise, prices start at $1.79/month. Calls can be answered free of charge in our new apps, or forwarded to any location worldwide at the same cost as a local call. Globalization and entrepreneurship are key drivers to making the planet a better place. We hope to make a difference by empowering entrepreneurs in remote parts of the world with communication solutions that reduce distance and level the playing field. Around 160,000 of the 170 countries that signed up have become paying customers.

Pricing

Pricing Starts At:
$0
Pricing Information:
Customer service, live chat and team communication functions are free. 1 phone number can be obtained free (with limitations) if you also use the free live chat widget. Otherwise virtual numbers worldwide start from $1.79 per month. Call forwarding worldwide costs like a local call.
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Sonetel has an API

Reviews - 430 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Sonetel
Year Founded:
2005
Headquarters:
Sweden
Website:
sonetel.com
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support

Sonetel Features and Options

Team Communication Software

Activity / News Feed
Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Voice Calling

Live Chat Software

Canned Responses
Offline Form
Proactive Chat
Third Party Integration
Website Visitor Tracking

Business Phone Systems

Call Recording
Call Routing
IVR / Voice Recognition

Telephony Software

IVR / Voice Recognition
VoIP
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Service for International Phone Numbers

    Date: Oct 26 2026

    Summary: Absolutely amazing experience with Sonetel! I currently have over 10 international phone numbers through them, and I couldn't be happier. The prices are unbeatable, the platform is extremely user-friendly, and getting a number from another country is ridiculously easy. I've tried looking at other providers, but Sonetel is by far my favorite. Highly recommended to anyone who needs international phone numbers. 10/10!

    Positive: Sonetel is hands down the best service for international phone numbers. I already have over 10 numbers with them, and it's incredibly cheap and easy to use. You can get phone numbers from almost any country in just a few clicks. The setup is super simple, and everything works great!

    Negative: Honestly, I haven't experienced any major downsides so far. Everything has been smooth, affordable, and easy to manage. Nothing to complain about!

    Read More...
  • Name: KAMAL G.
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Dependable Option

    Date: Oct 23 2026

    Summary: Is a good option for the price you pay for this service. I would recommend if you want a simple solution to get calls forwarded to your number.

    Positive: The service is good and sound quality is very clear. I am able to seamlessly receive phone calls forwarded to my number. Support team is quite responsive to any requests.

    Negative: Recharge process runs into some issues due to some technical issue on their online portal, but their support team provides alternate options to resolve the issue

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Founder
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    So far - perfect for boutique agencies

    Date: Oct 21 2026

    Summary: Overall, 9/10. Compared to other similar services, Sonetel was the easiest to get started with, and the easiest to use. Their support is great, and issues get resolved quickly.

    Positive: I like how easy is to understand what Sonetel is offering (quite different from other services), and how easy is to get started. And their support is amazing and responsive. The pricing model is great for smaller companies that don’t need 10+ seats.

    Negative: There are some bugs appearing when using a webapp, but they get resolved quickly, even before I even contact support.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    excellent services

    Date: Oct 14 2026

    Summary: best in market, I have used many but nothing like them. best in market, I have used many but nothing like them.

    Positive: easy to use, superb and quick services. Very reasonable charges for everything. Excellent call quality

    Negative: no cons, best in market, I have used many but nothing like them.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Data Scientist
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Super Convenient and Easy Onboarding

    Date: Oct 13 2026

    Summary: Overall I definitely recommend for freelancers and for small team business who have just started and can't afford or don't require big services

    Positive: The excellent part was, what ever the verification it needed, they have completed before getting charged!
    It is not like first you pay and find yourself in a trap!!

    Maximum of the things are transparent!!

    Negative: Need to pay $2 additional for the number makes no sense when we have already bought premium.
    This makes sense only when you just want to hold the number bot no calling, but it should be included in premium package!!

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable virtual number with helpful support

    Date: Oct 09 2026

    Summary: A solid service for a small business that needs a virtual phone number. Setup was simple, everything works as expected, and when I had a question about my account, support handled it without any hassle.

    Positive: Easy to get a virtual phone number and start using it quickly. The interface is simple, pricing is fair, and the support team responds fast and actually solves the problem.

    Negative: The website sometimes glitches, and I have to log out and log back in to get it working again.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Medical Scientist
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Service

    Date: Oct 07 2026

    Summary: I am happy with the service because I have a working phone at an affordable rate. I probably won't go back to my former carrier.

    Positive: The phone service works well and all I need is the app on my phone. The agents were with me every step of the way and made the verification process go smoothly. I needed a working when I was abroad as my current provider didn't allow roaming. I highly recommend the service, it's affordable and works well.

    Negative: The verification process takes a few days but it's worth the way. Overall I'm happy with the service.

    Read More...
  • Name: Melton John T.
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Sonetel!!!

    Edited: Oct 07 2026

    Summary: Sonetel is an excellent, budget-friendly tool for a business needing a simple international number or a unified app for website chat and forwarding.

    Positive: It is significantly cheaper than traditional enterprise VoIP solutions, making international expansion accessible for sole proprietors and small teams.

    Negative: Still about to check if there are for me since I'm enjoying the features and servies of this app.

    Read More...
  • Name: D S.
    Job Title: Admin
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Feedback Sonetel

    Edited: Oct 06 2026

    Summary: My overall experience much better, It provides various features which other competitors does not provide.

    Positive: I have been using Sonetel since last couple of years and it is affordable, and easy to use. It provides various features which other competitors does not provide.

    Negative: Everything is awesome. It provides various features which other competitors does not provide.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Entrepreneur
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good service great support

    Date: Oct 06 2026

    Summary: Great support service, friendly and reactive when needed. Good technical features. Reliable and worth the value.

    Positive: Great support service, friendly and reactive when needed. Good technical features. Reliable and worth the value

    Negative: The web interface could be a bit improved, there are still a few bugs unfortunately. The app works fine.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I am very satisfied

    Date: Oct 03 2026

    Summary: I have had a very positive experience with Sonetel. One of the things I particularly appreciate is the availability of phone numbers from different countries at affordable prices, which makes it much easier and more cost-effective to manage international communication.

    The calling rates are also competitive, especially for international calls. The Sonetel team has been professional, responsive, and very helpful whenever I needed assistance.

    Overall, I’m satisfied with the service and would recommend Sonetel to businesses and individuals looking for an affordable solution for international phone numbers and calling. Definitely worth trying!

    Positive: I recently used Sonetel’s service, and I’m very happy with my experience. The team is extremely helpful, responsive, and professional. The service has been great, and any questions or issues were handled quickly.

    I would definitely recommend Sonetel to others. Give them a try—you won’t be disappointed!

    Negative: Affordable international numbers and low-cost calling make it a great choice for international communication.

    Read More...
  • Name: Maaz Bin A.
    Job Title: Retail-Assistant
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Flexible and

    Date: Oct 02 2026

    Summary: Good-Happy, The Prices are competitive and user friendly things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution

    Positive: Really good VoIP app overall. The setup process was straightforward and easy to understand, and I was able to get everything working without much hassle. The app is simple to use, call quality has been reliable, and the overall experience feels smooth and practical.
    is a good option if you want a VoIP service that is easy to set up and doesn’t overcomplicate things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution.

    Negative: More options in the free Plan..And Custom Voice Male

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    great service

    Date: Oct 02 2026

    Summary: Overall, my experience has been positive, and I would recommend Sonetel to businesses looking for a virtual telephone solution, particularly those operating internationally.

    Positive: Overall, I found the service straightforward to set up, and having access to a virtual telephone number has been useful for my business. The ability to manage calls online and use the number while based in the UK is particularly convenient.

    Negative: I also found the customer support team helpful when I needed assistance, and they were able to guide me through the process.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sales person
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good VoIP service with useful international calling features

    Edited: Oct 05 2026

    Summary: Overall, my experience with Sonetel has been fairly good. It is a convenient option for people who need an international business number and want to make calls without setting up a traditional phone system. There are a few areas where the service could be improved, particularly connectivity and support, but the overall experience has been useful for my business calling needs.

    Positive: I liked that Sonetel makes it relatively easy to get an international phone number and use it for business calls. The app is simple to understand, and the calling features are useful for communicating with international customers. I also liked the ability to manage calls and the number from the app without needing complicated hardware.

    Negative: The pricing and some of the additional charges can be a little confusing at first. I also experienced some issues with call connectivity, and customer support could be faster in certain situations.

    Read More...
  • Name: Kushagra S.
    Job Title: Founder
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Sonetel's virtual number buying experience

    Date: Oct 02 2026

    Summary: Overall everything was very good the buying process, support side of the company and the quality of the virtual number itself

    Positive: I was really pleased with how simple the process of purchasing the virtual number turned out to be, and I appreciate that it incorporates the additional layer of security by verifying both the individual's identity and the business, which ultimately helps to protect the users.

    Negative: None as for now maybe verification process could be easier for a new person.

    Read More...
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