Sonetel Reviews

Summary: I have had a very positive experience with Sonetel. One of the things I particularly appreciate is the availability of phone numbers from different countries at affordable prices, which makes it much easier and more cost-effective to manage international communication.

The calling rates are also competitive, especially for international calls. The Sonetel team has been professional, responsive, and very helpful whenever I needed assistance.

Overall, I’m satisfied with the service and would recommend Sonetel to businesses and individuals looking for an affordable solution for international phone numbers and calling. Definitely worth trying!

Positive: I recently used Sonetel’s service, and I’m very happy with my experience. The team is extremely helpful, responsive, and professional. The service has been great, and any questions or issues were handled quickly.

I would definitely recommend Sonetel to others. Give them a try—you won’t be disappointed!

Negative: Affordable international numbers and low-cost calling make it a great choice for international communication.

Summary: Good-Happy, The Prices are competitive and user friendly things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution

Positive: Really good VoIP app overall. The setup process was straightforward and easy to understand, and I was able to get everything working without much hassle. The app is simple to use, call quality has been reliable, and the overall experience feels smooth and practical.
is a good option if you want a VoIP service that is easy to set up and doesn’t overcomplicate things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution.

Negative: More options in the free Plan..And Custom Voice Male

Summary: Overall, my experience has been positive, and I would recommend Sonetel to businesses looking for a virtual telephone solution, particularly those operating internationally.

Positive: Overall, I found the service straightforward to set up, and having access to a virtual telephone number has been useful for my business. The ability to manage calls online and use the number while based in the UK is particularly convenient.

Negative: I also found the customer support team helpful when I needed assistance, and they were able to guide me through the process.

Summary: Overall, my experience with Sonetel has been fairly good. It is a convenient option for people who need an international business number and want to make calls without setting up a traditional phone system. There are a few areas where the service could be improved, particularly connectivity and support, but the overall experience has been useful for my business calling needs.

Positive: I liked that Sonetel makes it relatively easy to get an international phone number and use it for business calls. The app is simple to understand, and the calling features are useful for communicating with international customers. I also liked the ability to manage calls and the number from the app without needing complicated hardware.

Negative: The pricing and some of the additional charges can be a little confusing at first. I also experienced some issues with call connectivity, and customer support could be faster in certain situations.

Summary: Overall everything was very good the buying process, support side of the company and the quality of the virtual number itself

Positive: I was really pleased with how simple the process of purchasing the virtual number turned out to be, and I appreciate that it incorporates the additional layer of security by verifying both the individual's identity and the business, which ultimately helps to protect the users.

Negative: None as for now maybe verification process could be easier for a new person.

Summary: Would Highly Highly recommend Sonetel.
I would highly recommend Sonetel to entrepreneurs who work internationally. It’s easy to use, reliable, affordable, and a great replacement for Skype, with intuitive mobile and web apps and fair pricing.

Positive: ⭐⭐⭐⭐⭐This is the best replacement for Skype for entrepreneurs who do international work. Would highly, highly recommend.
Both the mobile app and web app are intuitive and easy to use, and the fees are pretty fair.
Love It

Negative: Nothing thus far!

Summary: I'm happy with the experience so far, hope this continues.
I have used several phone services and this one is something I recommend

Positive: Much faster and reliable
Pricing is good for US phone numbers and some countries
Provide both mobile and landline numbers

Negative: Pricing is expensive for certain countries
Hope provide more payment options like crypto.

Summary: Amala, the Sonetel rep was very helpful and responsive in answering my questions and better explaining how their system works.

Thank you!

Positive: This has been a great way to maintain a USA telephone number while working and traveling in many corners of the globe.

Negative: VOIP numbers are not recognized by some organizations and that is, at time a problem. Not a Sonetel problem but a user problem nonetheless.

Summary: Great. I had a good time, app is easy to use and navigate
Tested it properly, it works well , so am glad.

Positive: Prompt response, detailed explanation, guided steps, easy resolution, helped by Ms Vasundhara even manually.

Negative: Not much . No cons that i faced here. All good here

Summary: Overall, I had a very positive experience with Sonetel, especially with their customer support. Also I like the Sonetel, amazing tool. The good price, kind support team and fast response, Also nice UI makes everything easy.

Positive: The Sonetel support team was extremely responsive, professional, and patient throughout my issue. I would especially like to thank Vasundhara K for her quick response within a day and excellent assistance. She understood my situation clearly, provided helpful guidance, and helped me resolve the issue efficiently. Her professionalism and willingness to help made the whole support experience smooth and reassuring.

Negative: I did not experience any significant issues with the Sonetel support team. Vasundhara was very professional and helpful throughout the process. Everything is good!

Summary: My experience with Sonetel has been overwhelmingly positive. It is a reliable and cost-effective communication system for small to medium-sized businesses looking to expand globally. Customer support is responsive, and features like call recording and AI transcription add great value to daily operations. High recommended!

Positive: Sonetel provides affordable international virtual phone numbers with exceptionally clear call quality. Setting up IVR (voice response) and call forwarding is smooth and quick. It helps our business maintain a professional global presence effortlessly without high infrastructure costs.

Negative: The user interface on the mobile app is simple and functional, though it could benefit from a modern visual refresh.

Summary: Overall, my experience has been very positive. The service has worked as expected, call quality has been good, and I haven’t experienced any problems using it. Although I haven’t used it heavily, based on my experience so far, I would definitely continue using the service.

Positive: The service has worked very well for me. I haven’t used it extensively, but the few times I have used it, the calls felt like normal phone calls with no noticeable issues. The service has been reliable, and when I needed support, I received a quick and helpful response.

Negative: The main downside for me is that customer support appears to be handled primarily through email. I wasn’t able to find a way to speak with someone immediately by phone, so I had to wait for an email response. That said, the responses were quick, professional, and actually resolved my questions.

Summary: Overall, Sonetel has proven to be a dependable communication platform for our agency's outreach. Once our line and web-calling routing were set up, incoming calls and outbound dials started running completely hassle-free. It delivers great value and peace of mind.

Positive: The setup process is simple, and the calling audio quality across web and mobile is crisp and reliable. Their customer support team is extremely proactive, quick to respond, and guided us smoothly through initial configurations.

Negative: The account verification process requires a bit of patience, but the team resolves everything smoothly.

Summary: very good value and customer care: I have add issues that were resolved via email and human touch !

Positive: I like the new app version, much smoother and faster, the sms service works with US numbers. pricing are fair and competitive.

Negative: it may not work when you call your own country's telephone numbers, but that is a TLC regulation I think

Summary: Best Value and Option to have new International Phone Service Numbers in any country in the world you want.

Positive: easy to use, good service worldwide, great & fast support, great price, new app version looking great

Negative: basically none. Only a few countries without being able to send text message, only receiving, which is not a big deal.