Use the comparison tool below to compare the top Managed Live Chat providers on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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VoiceNation
VoiceNation
$70 per month 390 RatingsOur Live Chat agents are highly-trained and use specialist technology to respond to your web chats. -
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Smith.ai provides 24/7 virtual receptionist services that combine AI-powered automation with live, North America-based agents to enhance customer interactions. Their services include call answering, lead qualification, appointment scheduling, and payment processing, catering to businesses of all sizes and industries. By integrating with popular CRMs and calendar platforms, Smith.ai ensures seamless workflow management and efficient client communication. The platform leverages AI to improve accuracy and response times while maintaining a human touch for personalized customer experiences. With flexible pricing and scalable solutions, Smith.ai helps businesses streamline operations, boost lead conversions, and improve overall client satisfaction.
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Weply
Weply
Weply's chat tool is the ultimate solution for generating sales qualified leads that are guaranteed to land directly in your inbox or CRM-system. Our team of expert chat consultants is always available and on standby 24/7, working on behalf of our more than 2,000 customers to ensure that no potential sales slip through the cracks. Did you know that 50% of leads visit websites between 4pm-9am? With Weply, you'll never miss out on potential customers even when you're off enjoying your evenings and weekends. Get ahead of the game and offer your customers a personal service in real-time, guaranteeing the best possible customer experience. Our chat consultants are trained in chat psychology and are continuously educated to provide you with the most exceptional service possible. They screen your traffic for qualified leads and potential customers through personal dialogue, ensuring that you never miss out on an opportunity to grow your business. -
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AnswerForce
AnswerForce
$279 per monthAnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice. -
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Chat Metrics
Chat Metrics
$21.50 per monthWe help B2B SaaS companies book 25% more demos from their existing web traffic. Without spending any additional advertising. Demo Bookings Increase your sales qualified leads and book demos by more than 25% without increasing your advertising spend. Higher Conversions Boost your website's conversion rate by 100% Leads To Sale. Increase lead to sale conversion by 28% by using better qualified leads. Integrations Take action on your leads quickly with our CRM integration. With over 1100 integrations and a custom RESTAPI, we can integrate your leads with any information you may have. Our integration and automation ensure that there is no disruption to your business processes. Onboarding is easy. -
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Melu
Melu
$161 per monthGive your website visitors the support that they require. Although live chat is a game-changer, it can be difficult to manage in-house. Businesses are increasingly realizing the benefits of live chat via their websites. Many have resisted using it because it is difficult to manage without incurring huge costs. Melu is changing all that. Melu can become part of your online team, converting more visitors into leads and selling to you. We also provide exceptional customer service. Our live chat operators are professionally trained and will engage with your clients like they are their own. We train our live chat operators to get to know your brand, values, and business. They will act as if they are part of your staff. Melu managed live chat is easy to set-up, cost-effective, and free to use. Melu serves clients in many industries including law, accounting, fashion, PR and hospitality, as well as property and education. -
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HelpSquad
HelpSquad
$185 per monthHelpSquad will ensure that you never miss a lead. Chat agents are available to capture leads round-the-clock. Our team will gain a deep understanding of your business, then use that information for unmatched support. Our agents can answer customers' questions immediately and convert inquiries into sales. Our agents are available to help your team manage chats after hours and on weekends. Even if your team isn't available, we will be there. Our rates are up to 50x lower than hiring a full time receptionist. HelpSquad 24-7 managed chat service starts at $185/month Our vision is to provide superior, affordable and tailored 24/7 customer support to all businesses, regardless of their size or industry. We will train chat support agents for your business. You can also rest assured that they will be available to your customers 24 hours a day. -
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HiredSupport
HiredSupport
$175 per monthOutsource customer service such as tickets, live chat, voice calls, emails, and tickets. Hire chat agents and voice agents. For your startup or business, you can hire 24/7 custom-trained live chat agents. Hire outbound and inbound voice agents, and let us be your dedicated phone line. Our virtual assistants are able to do everything from data entry and back office work. HiredSupport is the best choice for startups and digital businesses looking to provide customer service 24 hours per day. We work with all major support channels. We help businesses with customer support, back-office processing, sales, and everything else. We are trusted by more than 100+ startups and businesses as their outsourcing service provider. Live chat is a great way to increase sales and customer satisfaction for you business. Our chat agents are experts in converting leads and keeping customers satisfied. -
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LivProp
LivProp
$250 per monthOur AI will handle simple queries like location and accommodation preferences. Potential leads are pushed to live 24/7 agents for better conversions. Your customers can connect with your projects via Facebook, WhatsApp, websites, and other online channels. You can transfer the ongoing visitor interaction session seamlessly from our agents to the sales team. You will be notified immediately if your closure leads are online during a site visit or closure. LivProp connects to you directly with the most qualified site visit leads in real-time. Live interaction with human agents, which is understanding the buyer's requirements and providing relevant information that influences the buyer's final decision. Agent support is available at LivProp 24 hours a day. Our agents are trained to align their style, strategy, approach, and style with your brand image. -
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Chat Agents
Chat Agents
$249 per monthChat agents are available to provide immediate assistance during critical buying windows. Chat agents can help you generate more leads online from website visitors to your company who might not otherwise complete a contact form. Chat agents can save you time by helping your business fill out routine tasks such as filling out forms to capture new clients 24/7. Chat Agents assist customers to book and schedule appointments. We will do whatever it takes to make sure you get the most from your appointments. We will match or beat any competitor's prices, so don't overpay. Our fixed monthly rate includes unlimited chat engagements for your account. Your marketing and brand-building efforts are the reason your web visitors are there. We won't be surprised. There will be no additional charges. Don't limit your potential. We provide 24/7 staffing for your website with real people. -
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DeskMoz
DeskMoz
$199 per monthDeskMoz Premium Live Chat Service Provider, 24x7 (350+ days) Managed Human Chat Operators for Your Website. Highly skilled, round-the-clock chat experts. Our chat agents can work remotely and from home, unlike other freelancers. Exemplary 24/7 managed live chat agents service for your website and your Facebook Page. It takes only a few clicks to set up. The professional live chat answering service provides 24x7 support for closing sales questions. This results in 3x more qualified leads. The fastest turnaround time for live chat outsourcing. Our live chat team can be trained and deployed on your website in as little as 24 to 48 hours. DeskMoz's live chat service is 24x7 and more efficient than email support or phone support. We are trusted by over 200 global brands. -
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AnswerConnect
AnswerConnect
Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters. -
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Moneypenny
Moneypenny
Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online. -
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CommVersion
CommVersion
Data-led is a live chat powered by humans that delivers qualified leads with high intent to your sales team. SmartChat and human connection can combine to power your website. SmartChat segments your audience by analyzing user behavior in order to identify high-value prospects or people who are likely to convert. Our solution engages in real time conversations, strategically curated for moving your customer through the funnel towards achieving set conversion goals. Qualified leads can be delivered directly to your team or integrated into your solution, increasing conversion rates by an average 32%. SmartChat has made live chat a powerful tool for lead generation for more than 300 brands across the globe. Smart targeting and human-led conversations can help you increase your digital conversion strategy. Your brand voice is replicated in a bespoke knowledge base, ensuring that your customer experience is exactly what you want. -
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Equinox
Equinox Agents
Equinox is a pioneer in proactive live chat. This allows SaaS prospects and users to engage with Equinox, resulting in happy, paying customers. Your qualified leads can be increased by 10x without spending any money to increase visitor traffic. Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing! We understand your pain. You need to have higher customer satisfaction scores, but not enough support representatives to provide the level of service you expect. The high volume of chat and ticket requests is causing burnout in your in-house support agents. This is not enough to handle incoming questions or issues. Reactive chat is not enough to engage customers and website visitors as well as site visitors. You are missing hundreds of positive customer interactions per month, which could help you lower churn as well as reach your revenue goals. Equinox is here to help. -
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chat4business (c4b)
chat4business
$68.29 per monthChat4business (c4b), an award-winning provider of managed chat services, offers a unique product that will help you take your online sales to new heights. c4b Fusion combines the warmth and efficiency of human operators with the efficiency of our bot technology. This will enhance your brand and help you generate real-time leads. You choose which inquiries require a personal touch, which can be handled by technology, and which ones that are best for you using a combination of humans and robots. c4b Fusion gives you control over your online inquiries and allows you to increase sales while providing a better customer experience at a cost that suits your business. We understand that people buy from people, and we appreciate how much you have invested in your premium brand. Our highly skilled and compassionate reception team can greet your customers and qualify sales leads to connect your website, visitors and sales team. -
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Click and Chat
Click and Chat
Our agents are available to engage your customers 24/7. We encourage them to chat, text or email, answer their questions and help them buy! You have full access to our chat software, so you can answer any chats or text messages whenever you wish. Our robust, enterprise-grade customer engagement platform and marketing analytics platform are available to all customers. You can view who is visiting your site, invite them chat or text, create skill groups and routing rules to your agents and departments, and view over 50 reports. Our highly skilled and professional agents can help you whenever you are not available. Never miss an opportunity to meet with a customer! To capture the attention of your website visitors, send personalized greetings and pop up invites. Be sure to include their history and interests. Customer feedback can improve customer satisfaction and the quality your agents' conversations. -
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LiveChat Service
LiveChat Service
Managed chat will ensure you never miss a conversation! Managed chat allows you to completely outsource your chats to LiveChat Service. Our chat operators are available in five languages, seven days a week, to help customers with their buying process. You can optimize your productivity by being on your website seven days a week. We can help your customers via any contact channel, including Facebook Messenger, WhatsApp, or web chat. Our chat operators can be reached in English, Dutch German, French, Spanish, and German. We will increase and optimize your website's conversion. Always be available to your customers. Our chat operators are available to assist you with any questions or concerns that you may have. Conversations are the first step to building a good customer relationship. Customer satisfaction is best achieved by being present and responding quickly to customer questions. -
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Slingshot
Slingshot
$150 per monthSlingshot can schedule, sell, and schedule your calls and leads, making them real revenue. You can't afford not to be first with 70 to 90% of sales occurring over the phone, 25% after-hours and weekends. We are here to help you quickly and efficiently, 24 hours a day. With an all-in-one platform dedicated to home services, our expert agents represent you brand. We can close the sale, schedule on-site quotes, or qualify leads and pass them to your inside sales reps. We can integrate with many CRMs and work directly with your customer management software. Slingshot's friendly agents will give your customers the 5-star treatment and the 24/7 availability they desire. Slingshot's outbound sales team can help you increase your annual sales by up to 40%. -
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PartnerHero
PartnerHero
$10 per hourSupport teams that are values-based and align with your brand. A toolkit to help companies grow. We build a team that matches your culture, customer, and business needs. We then add the tools, customer insights, training, and tools to ensure that your operation scales with efficiency and quality. Need help with vetting your latest release of software? Our global network of Software QA professionals will help you meet your release deadlines with confidence and ensure that your website and apps remain bug-free. Your brand is protected like our own. Our trust & safety specialists and moderation associates support your team. They also act as an extension of your team by enforcing your community guidelines in every language and time zone. Regression and snapshot testing, as well as refactoring tests. Integration, exploratory, functional, and black box testing. Localization testing and user acceptance testing. Online risk mitigation and policy and workflow consulting. -
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LegalChat
LegalChat
LegalChat is a leader in the legal services sector because we are guided primarily by science. We pay attention to the smallest details that can make a big difference. The names and faces that are shown to your clients in the chat interface, for example, can have a significant impact on the number of conversations and the quality of those conversations. Our clients are offered all of our innovations not because it is easy to sell them to new clients but because they actually work. We are committed to continuous improvement as a business, as a partner, and as a service. LegalChat was created to meet the specific needs of law firms, legal services and other businesses. You can provide more detailed information to your customers when they ask for it. -
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ModSquad
ModSquad
Customers are actively engaging with your brand by leaving glowing comments by day and voicing outlandish complaints at night. You need an experienced Mod to protect and represent your brand in text, image, or video content moderation. ModSquad is the best resource for social and user-generated media moderation across all platforms, languages and regions. Monitoring and engaging in conversations. Assuring audience safety and brand protection. Review chat-room, message boards, and comments content. Stakeholders should be notified of critical issues. Multi-platform strategies to moderate. Implementing behavior management software. Chat and safety toolset recommendations. Coppa compliance and best practices for child safety. Foreign-language/bilingual moderation. Scheduled with full hours and/or fifteen-minute scans. Available 24/7/365 All projects, big or small, are welcome. -
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Kontak
Kontak
Nearly 98% leave your website without leaving a trace, and you may not even know that they were there. Our trained agents are available 24/7 to assist clients and potential clients. Kontak eliminates the waiting time and makes it 4x more likely that they will leave your information. New client appointments are worth gold. Each appointment is worth between $2k and $4k in CLV. Kontak allows you to receive several each month. Get instant feedback from your community and keep them informed. Communicate special services and promotions. Ensure that your schedule is well-organized. Announce special rewards or events and get instant feedback. You can send instant confirmations to ensure your schedule is well managed. Built-in auto-reminders. Clients won't miss appointments. -
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Helpware
Helpware
We are a digitally empowered People as a Services Outsourcer, focused on serving high-growth, new economy and market-disrupting technology companies to own interaction custody, complete complicated tasks, and grow their businesses. Helpware's vision is to provide constant consumer empowerment and experience interactions via API and integration enabled human task service services. To provide superior customer experiences, we partner with the most innovative and fastest-growing brands around the globe. We provide fully integrated business process outsourcing which drives brand loyalty. This includes call center, answering service IT, chat technical, and email support. Our inbound and outside call center teams can be customized to support your existing team. We invest in people and culture so that we can better serve you and the custom-built teams we create for you. Our technology-enabled, empowered and engaged teams provide enhanced customer engagement and experience worldwide. -
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CloudTask
CloudTask
Join the CloudTask Marketplace today to get the support and resources you need to win contracts for customer-facing, non-technical freelance sales gigs. Get emails and texts about remote sales jobs. Our private Facebook group allows you to connect with other like-minded individuals and share resources and advice. Refer qualified candidates to get paid when they are hired. Your CloudTask Marketplace profile video is your advertisement to potential employers that you are a freelancer available for hire. This is where you will introduce yourself to the world, highlight your past performance, and provide other information that will help you attract the right companies. Within 3 business days of your submission, one of our sales outsourcing specialists will review and approve your profile. We may occasionally contact you to give feedback and provide resources to help maximize your chances of being shortlisted for job openings.
Managed Live Chat Providers Overview
Managed live chat providers are companies that offer a variety of customer service solutions through the use of live chat services. This type of service involves having a customer service representative available to interact with customers via an online chat window, providing immediate support and assistance to customers as they have questions or need help with products or services. The customer service representative can also handle inquiries, share information about products or services, and provide resolutions for any issues that customers may be experiencing.
Live chat is becoming an increasingly popular way for businesses to engage with their customers due to its ease-of-use and efficiency. It allows businesses to respond quickly to customers’ inquiries, build relationships with them, and convert leads into sales. Additionally, research has shown that the use of live chat can dramatically increase satisfaction levels among customers and improve overall customer experience.
Managed live chat providers typically offer several different packages depending on each business’s needs. These packages generally include customizations to ensure that all elements fit within the company’s branding guidelines and meet their customer’s expectations regarding design, function, etc., as well as specialized training for customer service representatives so they are fully knowledgeable about the company’s products or services. In addition to these customization options, managed live chat providers often have other features such as integration with existing CRM systems and analytics which enable businesses to measure performance and track metrics such as average response time, number of chats handled per hour/day/week/month/etc., average wait time before a conversation begins, number of conversations per conversation topic/product group/etc., success rate in resolving conversations accurately and quickly (in terms of first contact resolution), and more.
When selecting a managed live chat provider for your business’s customer service needs it is important to consider factors such as cost (both upfront fees for set up costs as well as ongoing monthly maintenance costs if applicable); availability (how many agents do you need?); scalability options should you need additional agents at any point; functionality (what features does the provider offer?); integrations; technical support; geographical reach; user feedback from past clients; data security protocols; reporting capabilities; customization possibilities; etc.
Reasons To Use Managed Live Chat Providers
- Cost Savings: Outsourcing live chat services to a managed provider is cost-effective and eliminates the need for hiring in-house staff to manage customer queries, saving on labor costs and providing an overall lower service cost.
- Increased Productivity: Managed providers can handle more interactions at once, meaning increased productivity levels for companies as well as faster response times for customers.
- Improved Efficiency: With managed providers handling multiple conversations simultaneously, businesses can offload tedious but necessary tasks like responding to FAQs or collecting data from customers that would otherwise require manual work, ultimately creating a more efficient operation
- Working with Professionals: The agents provided by managed live chat providers are trained professionals who understand how best to keep customers engaged and satisfied - something that would be difficult for untrained staff members of any business to achieve consistently without guidance from experts in the field.
- Round-the-Clock Availability: Many managed live chat providers offer 24/7 availability of agents, allowing customers around the world access support when needed without having to wait for business hours or face long delays before getting a response due to technical difficulties or lack of personnel able/available to answer their questions or address their concerns promptly at all hours of the day or night.
The Importance of Managed Live Chat Providers
Managed live chat providers are becoming increasingly important as businesses shift their strategies to provide better customer experiences. This type of service helps organizations stay ahead of the competition by reaching out to customers in real-time, providing them with quick and accurate answers. Offering a managed live chat service provides easy access for consumers to get the help they need quickly and effectively, leading to happier customers and higher rates of customer satisfaction.
Live chat is often an effective means of communication because it lets customers contact you directly with any questions or concerns they may have. In addition, all conversations can be stored in a secure log, making it easy to reference previous conversations while also ensuring that your employees don't miss anything critical when interacting with customers. Businesses can also incorporate automated responses into their managed live chat services which further saves time when responding to common queries or inquiries.
Having an experienced third-party provider managing your live chats will ensure that all interactions are professional, and accurate and give positive outcomes for both you and your customers. The provider can customize automated messages depending on who's initiating the conversation and what information is being requested – something that cannot be accomplished without using a dedicated software solution or if done manually by employees themselves. Additionally, having someone else manage the process takes away some responsibility from internal staff members so they do not have to spend extra time dealing with technical issues such as how long it takes for a response or how reliable the connection is between two parties during chats.
Overall, managed live chat providers are invaluable tools for companies looking to strengthen their customer experience efforts through fast response times and providing reliable support on demand where needed most - regardless if it’s after hours or during busy peak times throughout the day. Utilizing this type of technology makes sure that no potential sale goes unanswered as well as puts businesses one step closer to establishing strong relationships with their clients.
Features of Managed Live Chat Providers
- Chatbot Automation: Managed live chat providers offer automated chatbots that can quickly and efficiently respond to customer inquiries, freeing up agents for more complex tasks and improving response times.
- Pre-Chat Survey & Forms: Pre-chat forms help customers provide the support team with valuable information before speaking with a rep. This saves time by allowing customers to provide important data upfront which helps ticket routing as well as agent productivity.
- Agent Assignment Rules & Tickets Routing: Agents are automatically assigned to incoming chats based on criteria set by the admin, such as skillset or availability. Additionally, tickets can be routed depending on product type or location so they reach the right department faster and more accurately than manual assignment methods allow.
- Conversation Notes & Histories: Agents have access to past communications between agents, customers, or other third parties involved in the conversation which makes it easier for follow-ups and keeps all members of a discussion up to date about progress made so far when discussing client requests or conversation topics.
- File Sharing & Collaborative Workspaces: Multiple representatives from different departments can collaborate on a single request through managed live chat solutions with features like file sharing that allow them to share relevant documents without having to search through emails outside of their system platform while working together on an issue simultaneously.
- Analytics Dashboards/Reports: Analytic dashboards provide businesses important insights into customer behavior and overall performance trends such as average response times or sentiment analysis over time - all necessary elements in order for companies to make better decisions about how to improve the user experience for their clients going forward.
Who Can Benefit From Managed Live Chat Providers?
- Small businesses: Managed live chat providers can be a valuable resource for small businesses that don't have the resources to support their own in-house customer service team. They offer 24/7 availability and the expertise to handle customer inquiries quickly and efficiently.
- Large companies: Businesses with a large volume of customers may not be able to provide an adequate level of customer service on their own. By using a managed live chat provider, these businesses receive access to skilled agents as well as detailed analytics that can help them optimize their operations for maximum efficiency.
- eCommerce stores: Many eCommerce stores are unable to provide real-time support due to limited staff or resources. With managed live chat providers, they can ensure they're always available when customers need help - providing faster resolutions and improved satisfaction levels that will drive greater sales conversions.
- Startups: Startups are typically strapped for cash, but managed live chat providers allow them to set up shop without investing precious funds into developing an elaborate customer service infrastructure from scratch - allowing them more money for investments elsewhere.
- Busy professionals: For busy professionals, hiring out external services such as a managed live chat provider is often necessary in order keep operations running smoothly during peak times when stretched teams simply cannot cope with demand alone.
How Much Do Managed Live Chat Providers Cost?
The cost of managed live chat providers can vary significantly depending on the provider and services offered. Some platforms charge a flat fee each month to use their service, while others offer subscription plans based on usage or contact volume. There are also custom pricing options available for larger businesses with more complex needs.
Generally speaking, Managed Live Chat Providers will offer three different levels: basic, standard, and pro/enterprise. Basic is often the most affordable package that includes one user account and limited features like automated greeting messages and canned responses. Standard packages will typically include multiple user accounts as well as additional features such as real-time reporting and customer data tracking. Pro/Enterprise packages may feature even more customization options, including integration with third-party applications or custom development work on behalf of the client’s specific needs.
In addition to monthly fees for using their platform, many managed live chat providers also have setup costs associated with them if you need extra assistance configuring your account or setting up integrations with third-party programs.. The total cost associated with these services can vary greatly depending upon your specific requirements and desired outcomes from utilizing this technology in your business operations; so be sure to do your research before settling on a long-term contract.
Risks To Be Aware of Regarding Managed Live Chat Providers
- Confidentiality Breach: Using a third-party provider for managed live chat increases the chances of confidential information such as customer data or financial statements getting into the wrong hands.
- Poor Customer Service: Poorly trained operators can lead to subpar service and unhappy customers who may leave negative reviews or post bad experiences on social media.
- Data Protection Compliance Issues: If managed live chat providers are not compliant with applicable data protection laws, organizations risk hefty fines and other penalties.
- Increased Cost: Organizations may incur additional costs associated with hiring an outside vendor to manage their live chat services, including payment processing fees, setup, and hosting costs.
- Security Vulnerabilities: Managed live chats often involve the integration of multiple systems that can result in security vulnerabilities if they aren’t properly secured.
Managed Live Chat Providers Integrations
There are a variety of types of software that can integrate with managed live chat providers. These include customer relationship management (CRM) systems, enterprise resource planning (ERP) solutions, and eCommerce platforms. CRMs can be used to store customers' contact information, automate customer interactions and personalize their experiences while they're on your website. ERPs can allow you to manage finances and resources across multiple departments or different parts of the organization more efficiently. eCommerce platforms help businesses create an online presence where customers can purchase products or services directly from the company's website. Additionally, marketing automation tools such as email marketing campaigns and social media integration are also often available for integration when choosing a managed live chat provider.
Questions To Ask When Considering Managed Live Chat Providers
- What services do you provide and how do they align with our business needs?
- Can you provide us with a detailed list of features, capabilities, or services offered by your live chat platform?
- How easy is it to integrate the software into our existing systems and processes?
- What are the different plans available for businesses of different sizes (small, medium, large) and what features does each plan include?
- Do you offer any customer service or technical support after deployment of the managed live chat solution in case we encounter any issues during its usage?
- Are there any additional fees associated with setup/training/ongoing customer service for the managed live chat provider beyond an initial cost?
- Does your platform allow us to customize the look and feel of our live chats according to our company's specific branding guidelines (i.e., colors, and logos)?
- Does your platform offer integration options other than just a website based such as mobile applications or social media platforms like Facebook and Twitter?
- Is there a way to review analytics data on user engagement within my account so that I can measure success rates over time?
- How quickly can you deploy a managed live chat on my website or application once I sign up for a plan; is it instant deployment or will it take several days?