GLPI Description

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure.

Key features of the GLPI:

1. 1.
2. 2. Asset management and automatic inventories
3. Data quality control using rationality
4. Asset management: Administrative and financial
5. Software inventory and management of licences
6. Knowledge and frequently asked questions
7. Statistics and reports
8. 8.
9. Inventory of Android-based devices

Pricing

Pricing Starts At:
€19/month/user
Pricing Information:
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User

Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, GLPI has an API

Reviews - 1 Verified Review

Total
ease
features
design
support

Company Details

Company:
TECLIB
Year Founded:
2009
Headquarters:
France
Website:
glpi-project.org
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Media

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Product Details

Platforms
SaaS
Windows
Mac
Linux
Android
On-Premises
Type of Training
Documentation
Webinars
Customer Support
Phone Support
Online

GLPI Features and Options

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Data Center Management Software

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Configuration Management Software

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

License Management Software

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

GLPI User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Architect
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    GLPI is great for most companies!

    Date: May 12 2021

    Summary: I would advice GLPI for small to midsize companies any day! Its very complete and covers all main ITIL requirements. Being open source is very easy to extend automation and reporting using third party tooling.

    Positive: - Very complete ITIL inspired ITSM software.
    - Automated inventory using FusionInventory
    - Got various plugins to extend its function (most don't need it).
    - Got mailgate automation options
    - Great and helpful community.
    - Custom notification templates
    - Multi tanancy options
    - Lots of reporting options and visualizations
    - knowledgebase functions
    - SAAS option available (payed)
    - Easy well maintained upgrade procedures
    - Followup templates
    - Ticket planning options
    - Free if installed locally;
    - Very clean user interface.
    - Ldap integrations

    Negative: - Might be complex to install and configure if you have no LAMP experience.
    - Risk of administrating to much information;

    Read More...