LogMeIn Rescue by GoTo Reviews

Summary: Great web-based, remote support tool. Allows a technician to remotely control to diagnose what the issue is. A technician can remotely troubleshoot problems. Quick response time and good service.

Positive: This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.

Negative: We do not have any negative comments. This tool has been very helpful to me.

Summary: LogMeIn Rescue is good for both individual level and organization level usage. The features are time saving and provides value. The performance remains consistently good in every usage.

Positive: LogMeIn Rescue gives smooth remote assistance experience every time. Along with remote video assistance, it also lets you chat with user. The audio and video quality remains sufficient to guide the user in diagnostics and assistance. Moreover, not only it provides value with useful features, it also saves a lot of time because of the smooth user interface.
The sessions are secured with SSL encryption to ensure safety and data privacy.

Negative: Honestly, there isn't anything to complain about, it serves the purpose efficiently and improves the overall productivity.

Summary: Great remote software with great support. It works well and can connect easily even if the internet connection isn't the best. I would choose this product over many others out in the market.

Positive: Lets you remote into all types of personal computers to fix an issue. Will allow you to send files and reboot the machine if needed.

Negative: Sometimes will black screen on me if the PC requires administrator password so user intervention is needed.

Summary: Overall great experience. I use it whenever I can't make it in the office or whenever our IT team needs to remote in. Makes life much easier.

Positive: Love that I can use LogMeIn to remote from my home computer and do all my work from home as if I'm at the office. Great program that can save your bacon!

Negative: No negative complaints here. The program is easy to use and has worked flawlessly for me each time. Just make sure it's updated with the latest and greatest.

Summary: This program is very beneficial for companies who have more than one location. The person who is in need of help can just have someone on the team log in and access their computer and assist with the issues.

Positive: Being able to remote in to a computer in a different location has been very beneficial for our tax company. We have one main location and several remote offices. We are able to log in to a tax prep computer and see what the preparer is having an issue with and fix it without anyone having to leave their computer.

Negative: We did not come across any issues using LogMeIn Rescue.
It is a great program.

Summary: It was a great experience and I most definitely recommend them to everyone really!!!

Positive: Wow where do I start? LogMeIn Rescue did just what it was supposed to do.

Negative: There was not one thing I didn't like about LetMeIn Rescue. It was great!

Summary: Great product and great experience with it. Very few products can do what Logmein can do. Be careful of scammers using it though.

Positive: If you need assistance and you need to show someone what you see so they can help you, you cannot go wrong with this product.

Negative: Sometimes I want to be able to remotely connect to a client without them needing to be there. They need to provide special permissions for certain things.

Summary: Overall we love the product and service team is very helpful whenever there is an issue or question.

Positive: Very helpful product for my team - we love using it all the time and have extended the number of licenses we used.

Negative: Very few to no issues with the software in general - we love it.

Summary: Overall, LogMeIn Rescue is a great tool for remote access and secure file transfer over the software.

Positive: - Log Me In Rescue allow seamless remote access.
- It provides a built-in file transfer system that is safe and secure.
- It is very easy-to-use for the end user.

Negative: - The software is not as intuitive as it should be, for better use.

Summary: It's a good tool which meets the remote working needs during the current pandemic. One can find this software to be really useful and help build the largely remote teams.

Positive: It is a great software to provide instant remote support to customers and employees. With Rescue, one can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software.I like that the software has been exciting to me because I deal with my customers all the time. It's straightforward and convenient to use, it's not slow at all, and it maintains an excellent distribution line. One would think it's incredible to localize ones tools and start providing solutions quickly.

Negative: It's a bit on expensive side but as an enterprise users it should meet the budget. But it sometimes feel when one controlling someone's device, it is a bit slow in movement. Other than that one really like it. It is pretty helpful.

Summary: Logmein has all your tools to help your day to day run smoothly when you have computer issues. I highly recommend to anyone.

Positive: This is probably the best log in service ever. Quality, ease of use, options and web page are great!

Negative: I have yet to run into any cons. During covid shut down this was the best life line.

Summary: This program has saved me countless hours waiting for my IT technician to be able to review my issue. With this program, my problems are solved immediately and I can continue my work.

Positive: Whenever I have issues with my computer, I call my IT technician and he instantly gets access to my computer and resolves the issues.

Negative: I think the dashboard layout can be designed a little more user friendly.

Summary: Overall, LogMeIn has been an invaluable tool for our company and the business we are doing. The real-time access and IT solutions it provides has saved us a lot of time and money, while opening up our channels of information access. Highly recommend trying this service out, especially if you do not have a dedicated IT solution.

Positive: This service has proven to be invaluable for our business. We have technicians across the country, and often have to take care of IT issues from a distance. Password management and remote access has allowed us to help technicians in real-time no matter where they are. 1 TB of cloud storage allows us to share as many files as we need, with security safeguards. Remote printing and unlimited users are just some of the many additional features of this service, that comes are a fair price for what you get.

Negative: Requires a bit of user training and coaching to get setup.

Summary: LogMeIn Rescue is used weekly at my office to solve user and computer errors from my IT department. It works amazingly

Positive: This application is a lifesaver when you screw up on your computer or if you need help on something when your computer messes up my IT department can join a session quickly and help me get a fix as soon as possible.

Negative: I don't have any issue with this software as of now!

Summary: Customer service and support are critical points within any organization. It is essential to have mechanisms that process and streamline these procedures to provide efficient service to customers. LogMeIn Rescue is an exceptional platform that has helped us meet the needs we have been having in our internal support areas. We have been able to increase our effectiveness when managing resolutions to the requirements that our customers may be presenting. The speed of response from their customer service team whenever needed is another benefit we have acquired with this tool; they lead by example. This is something in which this tool specializes.

Positive: It provides me with mechanisms to manage and provide solutions to all our customer inquiries within a platform that lacks the intuitiveness and is easy to understand and operate. It is unique and nowadays necessary software to manage the resolution of customer and prospect inquiries. Its customer service is top-notch.

Negative: The software is excellent, and so far, I have not had any issues with it; it is one of a kind, we are happy with it.