Toshiba and EULA 167
I can't really confirm if this is true or not, so take this
as completely unsubstantiated, but
Riverwind writes "I've been following the recent discussion of refunds on Microsoft software due to refusal of the EULA. Today I recieved a shipment of Toshiba laptops and found there is a sticker saying that you can't even take the computer out of the plastic bag it is in without accepting the EULA. I don't remember that being on there 2 months ago, but maybe I just wasn't looking for it then. Seems like I may be stuck with paying for software I never intend to use. "
All I can say is WHAT?
Why don't the OEM's catch on? (Score:1)
Of course, If I'm completely wrong about this, let me know.
-- Adam Schumacher
cybershoe@mindless.com
N.A.R.T. #009
P.W.T.T.K.S.S.S.T.H.U. #001
Credit card -- consumer protection (Score:1)
Some credit cards may offer you a "consumer protection plan", where if you dispute a charge for specified reasons (I'm not sure how broad), then you may be able to decline charges through the credit card company.
I repeat: Check your credit card customer agreement before trying this at home.
If this is the case, then the handy thing is that the payment dispute is between your credit card bank and the vendor. Simplifies the hassles.
Things may not go completely smoothly, and you stand a good chance of fscking up your credit record by trying to pull a stunt like this.
foo (Score:1)
No, it don't. (Score:1)
Breach of contract I bet (Score:1)
Not a lawyer, and a bit scattered there.
---
It's Microsoft's Agreement (Score:1)
Without good laptops? Are you joking? (Score:1)
-- Eric
(Linux Hardware Solutions)
besides, Linux geeks need to eat too. (Score:1)
What gets me is people who claim to be Linux fans who would rather get a box from Dell or Toshiba and bitch about it rather than get a box from VA Research or LHS that they KNOW works with Linux...
-- Eric
I guess they are listening... (Score:1)
C'mon lawyers, help us out here.
All we want is the ability to buy a machine with OS's other than Windows preinstalled or at the very least, a machine without an unwanted OS and it's price forced on us.
F***k them.... (Score:1)
Roll your own, I say.
Like Microsoft (Score:1)
Isn't Toshiba doing what Microsoft used to do... trying to bundle IE4.0 with Win95? If people are not going to use something it should not be forced on them, and Toshiba should take note.
Can Manufacturers modify EULA (Score:1)
Being a simple caveman, I am not unaccustomed to modern society's complex laws and way of life. But it does seem natural that OEM's do not have the permission to modify the terms of Microsoft's EULA for Windows. The terms of acceptance are explicitly stated in the EULA and, I (with my tiny unevolved brain) believe that the Microsoft EULA overrides any EULA that an OEM might try to append. By distributing a Microsoft product (oops, license), the OEM implicitly agrees to support Microsoft EULA.
Then again, this may be just a pile of mammoth dung
Toshiba and submarines (Score:1)
For those who have no idea what I am talking about... A decade (about) ago Toshiba sold top secret software (US developed) to Russia that permitted silent propellors to be milled for their nuclear submarines.
Up to that time, the Russian subs were so noisy that it was easy to track them anywhere in the oceans. After Toshiba sold the milling machines and the software then it was much harder to track them and much easier to lose them in the oceans.
For that reason, I will never purchase nor accept as a gift anything with the name Toshiba on it.
I also use my influence not to allow my company to purchase them either.
Toshiba did it for the money....
Sanat
Fight fire with Fire (Score:1)
Go down to CompUSA and take the check that you pay for your equipment with and wrap it in a brown paper bag and seal it. On the outside, write "BY OPENING THIS BAG, YOU AGREE THAT THE AMOUNT INSIDE IS EQUAL TO OR GREATER THAN THE AGREED UPON PURCHASE PRICE OF THE EQUIPMENT BEING PURCHASED". Make sure you write the check for $1. On the back of the check write "Possession and presentation for payment of this check indicates your agreement with the conditions stated on the sealed packaging it was delivered with. These terms are NON-NEGOTIABLE."
When CompUSA refuses to take it, tell them "Well why would you ask me to agree to the contract inside your box that I have not read when you wont agree to the contract inside my bag that you have not read?"
That should make a nice public scene
EASY! (Score:1)
Have a friend's young child play with the pretty new box with that wonderfully crinkly plastic. Call Toshiba to return the software. When they tell you that opening the plastic accepts the software agreement, point out that a three year old is not legally able to accept a license or enter into a legal agreement (you could even magnanimously waive that, and allow that they have no obligation to give the child a refund, but you still want yours).
Alternatly, unless the laptops ABSOLUTELY must be used now, return the whole thing as they suggest. There's nothing like seeing product coming BACK to ruin the accountant's day.
Windows, if it's so great why do they have to legally trick people into accepting it?
Too Bad for Toshiba (Score:1)
Didn't take long (Score:1)
Which means the software. (Score:1)
I couldn't find the discussion, but you can read the EULA itself [linuxmall.com], if you like. The definition and the refund information is in the first paragraph.
Complaining over nothing (Score:1)
--
W.A.S.T.E.
You accept the EULA by doing WHAT? (Score:1)
Oh, I see. [electriclichen.com]
I'd suggest we have a contest for Most Creative Means of Accepting the EULA. Meanwhile, I predict that Windows Refund Newsletter Issue [zork.net] #4 is going to have fun with this one!
Rick Moenrick@linuxmafia.com
EULA says you can return the PRODUCT for a refund (Score:1)
The EULA's I've seen say it the same way. You are entitled to a refund for the PRODUCT you've purchased, which in these cases is the computer SYSTEM (hardware + OS + bundled software). You're not buying just the hardware from these companies, you're buying the complete package.
The EULA applies basically to the OS/software, but there is no provision for getting people refunds for ONLY the software component of their bundled system. The wording might seem ambiguous, but I believe, from a legal standpoint, it's in the vendor's favor, not yours.
The fact that vendors have been providing refunds is simply their way of taking the most cost-effective route. Taking this issue to court is going to be too much of a hassle (and would be expensive). It's far, far cheaper for them if they just send a dozen people refunds for the unused OS. I wouldn't be surprised if the vendors never even pursued a refund for the unused licenses from Microsoft.
Though don't get me wrong, there may be variations of the EULA that have provisions for getting refunds for ONLY the software component of the product. I'm also not a lawyer.
Which means the software. (Score:1)
Actual Notice (Score:1)
axolotl
Stupid EULA's (Score:1)
Well, OK....yeah...but at least it tells you it's going to crash.
dylan_-
--
Complaining over nothing (Score:1)
I hate to say it, but this is not specific to Toshiba, Microsoft, or the computing industry. You don't usually buy everything in parts, and if you want to buy an preassembled product, you have to take everything that comes with it -- no refunds.
Can I buy a car without a radio? Maybe, but probably not easily. I sure as hell can't buy any car I want and tell them to refund me for the radio. Or buy a TV and return the remote control? Or buy a portable CD player and return the headphones?
Good examples, but... (Score:1)
Yes, I can buy a car without a radio. I did just that four years ago. Why? None of the factory installed radio/tape/CD-players provided satisfactory performance at a reasonable price. So, I said no to the radio when I ordered the car and installed a radio from a third party. The cost of the standard radio was subtracted(refunded) from the total cost of the car.
Sound familiar?
Can I buy a TV and return the remote? Yes, if the remote is defective, unsatisfactory, and/or not covered under the warranty that is offered with the rest of the unit. You can also get a third party remote.
Sound familiar?
For those that claim that the bundled os is a part of the computer, note that there are different warranties for the hardware and the software. The hardware explicitly states that it will work for x amount of time and what coverage is provided by the warranty. If the software(like the BIOS) is an integral part of the PC, then the warranty will be the same for it. The warranty for the software is explicitly different and states as a matter of fact that the software has no warranty and is not even expected to work. This makes the software defective, unacceptable, subject to return, and separate from the hardware.
Can I buy a portable CD player and return the headphones....
I think that you get the point.
Some Toshiba Laptops are Great (Score:1)
With very minor tweaking, I now have APM support (init 0 powers off, the LCD and backlights shut down when not in use), the hard drive spins down/up appropriately, I have visual hotkey feedback, my eraserhead pointer (and external mouse!) work properly, the modem and network connection are working, X works, etc. etc.
Couldn't be happier! Now if I only had a bit more RAM...
Another aspect. (Score:1)
~Pev
Complaining over nothing (Score:1)
--
Don't be silly (Score:1)
Seems to run OK.
FWIW, this page has lots of laptop links:
http://www.cs.utexas.edu/users/kharker/linux-la
Dells trackpads... (Score:1)
Commerce Law and Terms and Conditions (Score:1)
and "out".
Every purchase comes with an effective terms and conditions (Ts&Cs) usually in barely legible print
on the back of a the order printed by a dot matrix printer or in microprint at the bottom. The Ts&Cs
say things like how you will pay, how it will be shipped, and stuff like you can't ship it before
September or if you don't have it in 30 days, I don't want it(mainly legalese).
The uniform commerce code (UCC) specifies that the purchase order or acknowlegement with the latest
date determines the Ts&Cs.
The rule is simple, you send an order with Ts&Cs. The company either accepts these Ts&Cs or
modifies them with a order acknowledgement with new Ts&Cs.
If you order a computer, just put your own Ts&Cs. In your Ts&Cs, you can put things like I want a
refund for M$ stuff, or I want to run Linux on it. If the company sends you back an order
acknowledgement with their own Ts&Cs. If you don't like their Ts&Cs just REJECT the order.
If the company doesn't send you an acknowledgement separate from the computer, just REJECT the
shipment if it has different terms.
According to the UCC if you accept the shipment, you automatically agree to their Ts&Cs (including
any term like you have to use M$ sw).
However, if you REJECT the order, and they ship it anyways, you have no responsibility for it.
Just tell the FEDEX guy you don't want it. They can't even bill your credit card.
hmph... (Score:1)
Er.. (Score:1)
Vote With Your $$$ (Score:1)
These days we dont really have to deal with companies that dont act like they want our money.
IBM Thinkpads (Score:1)
Surely not (Score:1)
Because their hardware isn't quality assured... (Score:1)
Go to Ralph Nader with this. (Score:1)
-------------------------------------
UNIX isn't dead, it just smells funny...
Oops... (Score:1)
Here at work, I've been noticing a red sticker across the power supply connector on Dell's. It basically says the same thing, "By removing this sticker you agree to the license agreement of all software installed on this machine." Of course, this is kind of crappy and very dishonest of the manufacturer.
Good Lord. (Score:1)
However, I was told by someone a few days ago that the EULA isn't even valid in Britain - you can't force someone to accept something before they have read it.
Dunno if that applies here. It doens't sound legal, but IANAL.
Regards,
Complaining over nothing (Score:1)
Actually, that's incorrect. There have been several court cases over the years that have established pretty much unambiguously that customers are not required to buy things they don't want.
The car radio is a classic example (particularly when FM radios started showing up). When car manufacturers started including radios in their vehicles, customers complained because the radio was of low quality and overpriced. Many people wanted to install after-market radios. But the manufacturers and dealers said, "Sorry, it comes with the car." Several cases later, courts reaffirmed the consumer's right to choose what they want to buy, and pay for only that.
The wrinkle here is that, if the shrinkwrap "agreements" are to be believed, a sale is not taking place. Therefore the consumer doesn't enjoy the protections accompanying outright sales. You're entering into a contract, which lifts you out of consumer retail sale law and into the hideously twisted world of contract law. All your rights and remedies are spelled out in the contract; anything not in the contract is Your Problem.
As I've been saying for years, this is evil. Shrinkwraps raise Caveat Emptor to what I regard to be unreasonable heights. (And... Why not? Here's a link to my editorial [microtimes.com] again.)
Schwab
What if you "accept" only the refund part? (Score:1)
Strike it out and initial it. (Score:1)
One suggestion from that article: Before opening the envelope with the floppies, take the "agreement," get a pen, and draw a line through all the bits you don't like. Write your initials next to any and all changes you make. Do not strike out the phrase that reads, "By using the software, you indicate that you have read, understand, and agree to be bound by the terms of this agreement." If there's a clause forbidding changes unless signed by an authorized company representative, strike it out and initial it.
This process of striking out words and phrases and initialing them is in fact the actual, legally-approved method of making amendments to a contract (for such changes to be binding, the other party would be expected to also initial your amendments to indicate agreement, or offer a counter-proposal. This is all part of the negotiating process).
etc....
More Laptop woes... (Score:1)
He's a Linux newbie, so it was slow going, and I helped him get stuff set up, recompiled the kernel to support APM, etc.
This thing came with a Winmodem, but there's an option to get a NIC+Modem combo. But, to get it, you have to send it back to the factory for installation (because the jacks are integrated into the back of the laptop, which is kinda nice.)
So, he decided to cough up the $300 or so to have it installed, and sent it to be serviced.
When it was returned, his hard drive was wiped out, and a fresh install of NT was on it.
He just said "oh well" and started re-installing Linux, but I would have raised hell!
Is this standard practice for factory service? Why would they need to wipe the hard drive to install a NIC? I suppose they couldn't test it otherwise... but they could have swapped HDs to test, then re-installed his original...
We NEED a linux-friendly laptop vendor.
Documenting the JACKASS companies who do this (Score:1)
I've thought of doing this. I'd be willing to put up a website that featured a list of Linux/OSS hostle companies. Problem is I would have to find a place to host it. I was thinking about Geocities or something. My ISP allows webpages, at $5 for two megs.
I think I need a new ISP.
Return it (Score:1)
1) You didn't open the bag. (the retailer did),
2) You did not agree to the EULA (and have a witness)
3) The retailer MAY decide to refund you your money. (Not LIKELY, but it's possible.)
4) If #3 doesn't happen, you can ask the retailer to witness you boot the machine with your trusty Linux boot disk and fdisk away. You can now return your Windoze CDs to Toshiba guilt-free.
Of course, IANAL...But that SHOULD work...
"If at first you don't succeed, use a bigger hammer"
Actual Notice (Score:1)
Complaining over nothing (Score:1)
buying a car and being locked into an insurance
policy to go with it. "Yes you can buy this car
from us but only if you pay for this policy from
XYZ insurance company. You can almost buy another
policy if this one doens't fit your needs but you
can't buy the car with out it." It's absurd right?
The car needs _a_ insurance policy to run (more or
less) but it doens't need _that_ insurance policy.
So your locked into a deal you don't like and don't need
Talk to your SAG (about what?) (Score:1)
They may just want the option of buying a Laptop without Windows installed. That SHOULD be a choice. They would have LESS work to do since there is no software to install. Just boot a DOS floppy with a burn-in program to make sure the hardware works and box it up. They DO burn them in, I hope. Yes, it changes the assembly line somewhat, and adds what ammounts to another product to thier line. But it wouldn't have to be done much. This would be great for customers, however, I agree it is Toshiba's decision.
Personally, I will not buy a laptop simply because I can't get arround the MS tax and I cannot just buy parts and build one, like I can with my clone desktops. For me, it would be a toy though, my portable needs are well served by my Palm Pilot. That may change in the future though, and if I can't get a new one without the MS tax at the very least, I will buy a used one to offset the cost.
EULA + DOJ = -M$ (Score:1)
(this is even more pathetic for me to complain considering that I am running a dual-boot system, but only use 98, since too many Linux things don't work)
RE: Not valid if agreement sealed in packaging (Score:1)
Then tell the reseller you don't agree to the EULA but still want the hardware.
Maybe it'll work, maybe it won't
mke2fs
linux laptops (Score:1)
VA research sell good linux laptops but they're a bit pricy. Linux hardware solutions sell laptops at a fairly decent price.
Cheers,
Elflord
Toshiba laptops are bad for Linux anyways. (Score:1)
I have nothing but praise for the Libretto. Pity I bought it so long ago, or I'd be fighting for my refund on the fifteenth. Even more of a pity that Toshiba is burdening such good hardware with such a worthless OS (and that annoying little windows key, but that's another rant).
Say it again (Score:1)
You aren't buying a computer, you are entering a contract. There is a huge difference. For all you know, the contract you enter sight-unseen could require you to forfeit all copyright on work you create with it to MS. You can't tell.
This, in a nutshell, is why it's illegal. You really, really, *really* need to read contracts before agreeing to them, as they can make you do almost anything.
As for this 'car without a radio', that's totally ilrelavent (sp?) to this. Frankly, I'm pretty certain I can sell whatever I want that's legal to sell seperately in whatever combination, unless I'm under a restraining order.
They already did.... (Score:1)
Look carefully, there is nothing that say they do or don't accept it, and certainly nothign that says...so, either a) They haven't accepted it, so the whole things invalid anyway, or b) They already accepted it, stupidly without getting you at the same time.
As a matter of fact, I wonder if you could add clauses. :)
If they have the right to take your money, and then impose a 'contract' on you after the sell, you have just as much right to change it after the sell.
Minors entering contracts. (Score:1)
Isn't the basic theory behind opening the bag that you agree to the 'contract' on the sticker?
Well, what's stopping you from crossing out the sticker and initialing it, or just getting the kid across the street to open it, as minors can't enter into legal contracts.
Actually, just give the kid the money + 5 dollars, and let him buy it, open it, boot it up, and click 'Okay' on anything, and then hand it over to you. (This might screw up a warrenty, though.)
Toshiba laptops are bad for Linux anyways?!? (Score:1)
EULA + DOJ = -M$ (Score:1)
I find it interesting that we're being asked to accept a license agreement BEFORE we can even access it to read it.
Hell, why not? They don't give a damn about us. They care about the green in our pockets.
Sigh, yet another obstacle in the path of Linux bliss.
Fight fire with Fire (Score:1)
It isn't binding if you haven't read it (Score:1)
Apparently there some kind of uniform commercial code, that has to do with implied warranties, the definition of a contract, and I'm sure many other things. Not all states have to agree to it, and not all states do- it's not federal law, simply an initiative by a bunch of states to regularize their business law and facilitate trade.
"Shrinkwrapped" licenses are a violation of this uniform commercial code. Which means that they're not binding in most states.
Clues are cheap. Get one. (Score:1)
during installation is also available in the
shitty little user manual that comes with Windows. It's right under the seal of certification of approval or something. Read this EULA which is NOT IN the bag with the laptop. Disagree with it. Call Toshiba, tell them "I do not agree with this EULA, should I send this shipment of 1000 computers back, or will you be sending me a refund for the Windows software?". Groovy.
Talk to your State's Attorney General (Score:1)
~afniv
"Man könnte froh sein, wenn die Luft so rein wäre wie das Bier"
"We could be happy if the air was as pure as the beer"
Unread License/Contract (Score:1)
Hopefully this isn't just urban folklore: There was a court case I heard about years ago where someone successfully had a ``contract'' thrown out because customers were not actually reading them. The case involved a guy whose car was damaged by a parking lot attendant. The parking garage claimed they weren't liable for damages because of some fine print they had on the back of the claim check that stated they weren't responsible for any damages that occurred while you were parked in their garage. The judge said this was not a valid agreement since nobody reads the back of the claim check and wouldn't know about this loophole the parking garage had tried to create (perhaps they were just trying to discourage customers from suing them). The guy whose car was damaged won his lawsuit.
I wonder if such a decision could be reached regarding these ridiculous EULAs. What's next? Claiming that by reading the advertisement for the computer you were agreeing to pay for Windows?
MS: "We have integrated hardware into Windows" (Score:1)
"For an enhanced customer experience we have integrated hardware into all Windows products. From now on hardware technologies will be an integral part of Windows. Our customers have demanded this sort of convenience."
This is actually a good idea (Score:1)
Maybe, just maybe, someone at Toshiba will go:
"We're losing a lot of money restocking all these laptops because people want to install Linux. Hey, I've got an idea..."
This is actually a good idea (Score:1)
I want a Y2K compliant computer (Score:1)
But what if I order a year 2000 compliant computer, ie to be Y2K compliant as shipped, and I get a box with Windows pre-installed? Is the computer supplier thereby betting his business on Windows being Year 2000 compliant? What happens if I send the computer back 6 years and 364 days later, telling the supplier that it caught the Y2K bug, only I was too busy to notice it until now. I'd like to see them try to replace that ancient beast.
I am the bastard, kukukachoo (Score:1)
No seriously though; how can Toshiba do this without offering a Non-Windows laptop model separately (for less money)?!?
If you want a computer....... (Score:1)
BOYCOTT any vendor that won't refund! (Score:1)
Has anyone called Toshiba to raise this issue with the EULA / bag issue? I would like to think we're more reasonable then to boycot them over something that may be a misunderstanding. If they really are trying to keep from providing refunds this way, lets let them know we arn't happy. Although, personally, I won't buy Toshiba laptops due to technical reasons.
Buy them, then return them. (Score:1)
And I'm sure this is exactly what Toshiba and MS are counting on.
Complaining over nothing (Score:1)
Toshiba laptops are bad for Linux anyways. (Score:1)
It is a good idea to boycott any company that makes such crappy computers IMHO
Another stupid EULA (Score:1)
Connectix same way (Score:1)
I'm surprised no one has challenged such practices before.
=moJ
- - - - - -
Member in Good Standing,
that may be changing (Score:1)
That's because Dell previously considered pre-installing Linux onto their machines a "custom order"; they'd only install Linux (or HP-UX) onto their boxes for big/good customers & only then if it was specifically requested.
According to a News.com story from yesterday [news.com], that is changing (see other related /. article [slashdot.org] as well)
=moJ
- - - - - -
Member in Good Standing,
Of course this is how the industry will respond... (Score:1)
I'm sure MS has been using this time to simply rewrite the EULA so no refund is possible. This doesn't change the fact, though, that they promised a refund on all these old copies and have no intention of honoring it.
Of course, we have to disagree with the license to get a refund. Which part annoys you most? I hate the "no disassembly" part myself. Too bad I already used Windows (to download another copy of Debian) so I'm not eligible...
PedXing
Friendly lawyer (Score:1)
Methinks this would be laughed at a lot in Britain. As for boycotting Tosh? - their laptops are shite anyway
Companies can offer pretty much whatever they want (Score:1)
Let's suppose Microsoft rewrites the EULA and removes everything about the refund. It doesn't look good, a lot of people will protest loudly and the court case may be affected.
I can just see two "good" solutions for Microsoft:
1. Let people return Windows for a refund and pay with a smile on your face.
2 Don't force OEMs to bundle Windows.
Let's face it. Microsoft can easily pay for all the refunds. It's no big deal and they could still continue to bundle Windows for dummies that don't know of any better. And it could even be good PR.
Unfriendly Mfg List (Score:1)
Is this legal (Score:1)
Damn (Score:1)
All Computers (Score:1)
Partial success with Toshiba/Linux (Score:1)
Don Knutson, diknutson@cbs.com
Toshiba and submarines &OSS (Score:1)
How do you contrast that with the ideals of OSS? Should information only be free to people we like? It should be obvious that any hostile power running their military computers with Linux will certainly have an advantage over the M$ using countries (Including the U.S.)
Who would want to? ;) (Score:1)
pfft. Disgusting.
What if you "accept" only the refund part? (Score:1)
1. You have the right to inspect the product before you accept it. - UCC 2-606(1)(a)
2. If it is impractical for you to inspect a product before you take it home or to the office, then you have the right to inspect it there. -
UCC 2-606(1)(b)
3. If the product doesn't conform to the contract, you may:
- reject the whole
- accept the whole
- accept any commercial unit or units and reject the rest. - UCC 2-601
These shrink-wrap "licenses" are in direct conflict with your legal rights under the UCC, which is why the SPA is working so hard to revise the UCC. But until they do, they haven't a legal leg to stand on.
tying (Score:1)
Why don't you just return them? Buy another brand. (Score:1)
As a consumer, your opinion matters to companies you buy products (such as expensive laptops) from. Let them know you are dissatisfied with this new 'convenience' and inform them that you will return the laptops if they do not allow you to receive a credit for the Windows installation which you do not want.
If they are still uncooperative, simply return the laptops to Toshiba and buy from another brand. NEC for instance makes rather high quality laptops, and they do not come in EULA-sealed bags. There are also companies that will sell you laptops with Linux preloaded rather than Windows. Look into it, vote with your dollars.
-Jared