OmahaVike sent in an amusing piece that may just bring you a smile on a slow friday. It's Microsoft Tech Support vs The Psychic Friends Network. The article describes attempts to solve reasonable tech support questions through the 2 seperate support channels. Well written and funny (a rarity in the world of microsoft bashing where "Funny" usual means replacing the "S" with a dollar sign, swearing a lot and comparing various MSFT employees to the truly evil). Next time I need tech support, this might be worth considering.