Find and compare the best Remote Video Support software in 2026
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Use the comparison tool below to compare the top Remote Video Support software on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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LogMeIn Rescue
GoTo
$109 per month 76 RatingsLogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support. -
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Companies can use Blitzz Remote Support, to do more, increase profits, improve customer satisfaction, and avoid frustrating users with complicated software. There is a need for change in the customer support industry. Remote video support platforms can help you stand out from the crowd. Blitzz has helped businesses save time and money, while increasing customer satisfaction. To believe it, you have to see it. Remote Support, solves problems in a wide variety of industries. See how Blitzz can help companies achieve more. Remote support tools have been a problem in the past. They failed to provide the necessary tools and experience for a successful support team.
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ConnectWise ScreenConnect
ConnectWise
$27 per month 19 RatingsConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial. -
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Help Lightning
Help Lightning
$75,000 per year 1 RatingHelp Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today. -
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Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.
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Apizee
Apizee
$11 per user per monthApizee offers a comprehensive remote visual assistance solution aimed at improving customer service and boosting operational effectiveness through live video communication. By enabling businesses to address customer problems in real-time via video calls, the platform facilitates faster and more precise solutions without requiring physical presence. Apizee's offerings are tailored to various sectors, including insurance, retail, healthcare, and field services, allowing organizations to cut down on travel, accelerate diagnostics, and enhance customer satisfaction levels. Furthermore, with its secure and intuitive tools, Apizee integrates effortlessly into telehealth and customer support processes, empowering businesses to maintain strong connections with their clientele. This innovative approach not only streamlines operations but also fosters a more engaging customer experience. -
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XMReality
XMReality
$50 per user per monthXMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes. -
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Viewabo
Viewabo
$20 per monthEngineered for maximum operational efficiency and crafted for enhanced teamwork, Viewabo revolutionizes technical support by transforming a phone camera into your visual aid. Seamlessly engage with customers through a simple SMS link that allows them to share their smartphone camera, enabling you to address their issues as if you were physically present. Instead of merely instructing customers on how to resolve their problems, you can visually guide them through the process. During live video sessions, you have the ability to annotate directly on the screen, providing clear visual instructions. You can also pause the customer's video feed at any moment to gain a more detailed perspective, which facilitates better collaboration towards a solution. Streamline your support process by easily sharing recordings that can be used to collaborate with other teams, enhancing overall efficiency in achieving your objectives. Viewabo’s remote visual support transforms challenging customer interactions into smoother diagnostics and quicker solutions through effective visual communication, significantly improving experiences compared to conventional support methods. This innovative approach not only alleviates frustration but also empowers both support teams and customers to navigate technical issues with confidence. -
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onremote AI Assistant
Onremote AG
FreOnRemote AI Assistant is a multifunctional application crafted to enhance the documentation workflow for professionals in diverse fields. It empowers users to capture their tasks through both video and audio, subsequently creating detailed reports that replace conventional paperwork and minimize potential miscommunication. Among its notable features are the ability to include audio and video annotations, which allow users to emphasize vital points, as well as support for multiple languages, including Swiss German, ensuring that reports are generated in the preferred language. The reporting procedure is user-friendly, beginning with the recording of observations, followed by a review and edits of the automatically generated report, and culminating in the sharing of the document in formats such as PDF, Word, or Excel. Additionally, OnRemote caters to businesses in need of personalization by offering customized visual reports that adhere to corporate branding and can be effortlessly integrated into current IT systems, such as content management and customer relationship management platforms. This adaptability not only fosters efficiency but also enhances collaboration within teams, making OnRemote an invaluable asset in any professional setting. -
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Streem
Streem
Streem's AR powered remote video and support platform will elevate your customer's experience. Streem's AR powered video integrates into any channel strategy. It amplifies your teams ability to deliver customer-first experience by seeing a space first and capturing the right information. Only when the space is required, experts can launch a remote video session via any channel. AR-powered remote video is the best channel for customers who need to show a product. Data sharing helps to break down silos between customers and teams securely, consistently, & reliably. Streem provides the best AR-powered live video experience on the market. This allows experts and customers to concentrate on the conversation, not the technology. -
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SightCall
SightCall
At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it. -
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TeamViewer Frontline
TeamViewer
TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right. -
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Glartek
Glartek
Glartek is a no-code Augmented & Connected Worker platform that allows to manage, organize, and facilitate the daily work of frontline workers in the manufacturing, and asset-intensive industries. Through digitised processes, organized workflows, 2D mobility, and augmented reality step-by-step guidance, frontline workers will be able to perform their operations in the best way, increasing their skills, efficiency, safety, and productivity. Improve Team and Task Management, Digital Work Instruction, Monitoring, Reports and Analytics, Training & Skills Management, Knowledge Management and more. ADD-ONS AVAILABLE: - Visual Remote Assistance - AI / Machine Learning - IoT - Enterprise - 3D Models - Connected Glasses -
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Dynamics 365 Remote Assist
Microsoft Dynamics 365
$65 per user per monthUtilize insights from Dynamics 365 Field Service or gather asset details and seamlessly connect them with the Microsoft Power Platform or various enterprise applications. Minimize travel expenses and avoid delays by conducting remote inspections that incorporate videos, screenshots, and annotations directly on your devices. Additionally, you can initiate the Dynamics 365 Remote Assist mobile app right from a Field Service mobile booking and record call details in the timeline of the corresponding work order for better tracking and efficiency. This integration not only streamlines your operations but also enhances overall service delivery. -
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AR Genie
AR Genie
AR Genie is a leading B2B Hardware Support provider. They offer an innovative software solution that revolutionizes the resolution of technical issues. Our cutting-edge software combines augmented reality (AR), AI, and video assistance for unparalleled training and remote assistance. AR Genie allows you to solve complex technical issues, provide remote assistance, and empower customers and technicians through an immersive and interactive experience. -
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AIRe Link
AIRe Link
AIRe Link is a sophisticated remote support solution offered by Konica Minolta that operates entirely within a web browser, aiming to improve customer assistance by providing visual support without requiring users to download any applications. By allowing support professionals to view the exact visuals that customers are experiencing, it streamlines problem-solving and minimizes the need for physical interventions. A remote assistant initiates the process by sending an invitation through email or SMS; once the customer clicks the link, they can join the session instantly using their browser, making the setup incredibly simple. Upon connection, the assistant gains a real-time view of the customer's environment, enabling them to offer immediate and effective visual assistance. This browser-based approach not only makes support more accessible but also ensures that customers can easily participate without technical barriers. Additionally, the platform is compatible with RealWear smart glasses, which allows technicians to perform tasks hands-free, enhancing overall efficiency in support scenarios. This innovative tool is a game changer in how remote support is delivered, paving the way for more streamlined and effective customer interactions. -
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AIVITEX
AIVITEX
AIVITEX is an innovative digital service and remote support platform tailored to assist businesses in delivering their offerings online, thereby connecting with customers around the world. By facilitating digital services and remote assistance without requiring physical visits, it maximizes employee efficiency and eliminates the need for lengthy travel, significantly improving time management. This model not only supports sustainability efforts by lowering energy usage but also helps businesses remain competitive in a fast-evolving market that increasingly prioritizes quick and digital solutions. AIVITEX encompasses a wide range of essential features for effective remote digital services and inspections. Users can initiate digital sessions for various tasks, leveraging tools like live video communication, documentation, image capturing, forms, checklists, and product showcases within a single session, with all data archived for future use. The live video capability promotes immediate engagement with clients, facilitating real-time evaluations of on-site conditions. Additionally, the platform's versatility allows companies to adapt to different service demands efficiently and enhance overall customer satisfaction. -
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Hostcomm
Hostcomm
£45/month Hostcomm is an innovative customer service platform that unifies AI-powered agents and human teams for seamless, multi-modal support across voice, video, and chat channels. Designed to automate routine tasks, the platform slashes interaction costs by up to 80% while enhancing customer experience with personalized, context-aware AI conversations. Its remote visual assistance tool allows experts to guide customers in real time via smartphone cameras, eliminating the need for costly site visits and reducing resolution times. Hostcomm uses WebRTC technology to provide encrypted, app-free communication accessible on any device or browser. The system integrates easily into existing infrastructures with low-code APIs, enabling rapid deployment and scalability. By leveraging AI that recalls customer history and preferences, Hostcomm delivers consistent, hyper-personalized service across all touchpoints. Clients benefit from improved first-time fix rates, faster problem solving, and significant cost savings. The platform is trusted by a wide range of industries, from utilities to housing and energy management. -
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TechSee
TechSee
$29.99/month/ user A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies. -
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ServiceMax Zinc
PTC
ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency. -
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VideoCX.io
VideoCX.io
VideoCX is an AI-powered, browser-based video engagement platform built for BFSI. With 100M+ video calls processed, it helps banks, insurers, NBFCs, and fintechs deliver secure onboarding, Video KYC, credit checks, policy servicing, and more. The platform supports 14 industry use cases and 44 customizable product journeys with 100+ built-in features including face match, ID verification, document capture, screen sharing, live routing, and audit-ready recordings. Used by 75+ financial organizations including ICICI Bank, HDFC Life, TATA Capital, and Bajaj Allianz, VideoCX handles over 3 million monthly customer calls. Its AI tools offer transcript summaries, speech-to-text, face analysis, and live language translation. APIs enable seamless integration into existing workflows or independent journeys. Deployment options include SaaS, hybrid (with S3), or on-premise AWS hosting. VideoCX improves compliance, reduces drop-offs, and delivers personalized video interactions at scale. -
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Librestream
Librestream Technologies
Librestream provides cutting-edge digital assistant solutions for industries, utilizing artificial intelligence to enhance both workforce productivity and operational effectiveness. Their offerings, such as the Onsight NOW and Remote Expert tools, empower organizations to deliver immediate remote support, work instructions, and visual guidance to field service personnel. This approach minimizes downtime and boosts first-time fix rates by facilitating instant connections between workers and experts through secure video communication. With an emphasis on safeguarding organizational knowledge and fostering effective collaboration, Librestream assists sectors like manufacturing, oil and gas, and aerospace in optimizing their maintenance, training, and troubleshooting workflows in real-time. By streamlining these processes, Librestream not only enhances efficiency but also drives innovation across various industries. -
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Scope AR Worklink
Scope AR
Envision a unified AR knowledge platform that integrates work instructions and remote support seamlessly. Picture a scenario where every member of your organization has the ability to tap into expert advice instantly, allowing them to tackle any task effortlessly. What if this expertise was not only available live but also delivered through highly engaging AR tutorials that could be accessed on any device? Furthermore, consider how individual performance could be tracked, assessed, and enhanced over time. The Worklink platform transforms this vision into a reality, offering live expert assistance and detailed work instructions accessible anytime, anywhere. Users can transition from basic work instructions to engaging in a remote expert consultation within the same interaction, all while immersed in an AR-enhanced environment. Additionally, experts have the flexibility to incorporate AR work instructions or training content into their support calls as needed, ensuring that guidance is always relevant. By utilizing an intuitive interface, users can effortlessly create step-by-step work instructions complete with animated AR overlays, eliminating the need for any prior development skills, scripting, or coding knowledge. This not only empowers employees but also fosters a culture of continuous learning and improvement within the organization. -
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CareAR
CareAR, Inc.
CareAR is an innovative augmented reality (AR) platform designed to enhance service experiences for businesses. It achieves this by offering remote visual assistance and self-guided tutorials, which can expedite problem resolution, minimize unnecessary on-site visits, and elevate customer satisfaction levels. Key Advantages: - Quicker resolutions through remote AR support - Enhanced first-time resolution rates with visual instructions - Fewer on-site visits thanks to self-service capabilities - Better knowledge sharing via access to remote experts - Heightened customer satisfaction and brand loyalty - A reduced environmental impact by cutting down on travel needs CareAR's offerings include: - CareAR Assist: Facilitates real-time collaboration to address problems from afar. - CareAR Instruct: Delivers detailed, step-by-step guides for users to follow independently. - CareAR Experience: Empowers businesses to easily create engaging AR guides for their customers, expanding their service capabilities efficiently. -
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TeamworkAR
CGS
TeamworkAR is an advanced augmented reality platform tailored for enterprises, aiming to improve collaboration, training, and customer engagement within the workforce. It features real-time AR collaboration tools such as shared workspaces, videoconferencing, remote assistance, and hands-free AI-driven voice search, enabling fluid communication among teams. With an array of visualization tools like rotation, drawing, annotation, and image recognition, the platform fosters captivating environments that mirror real-life experiences. TeamworkAR further integrates seamlessly with service ticket systems, eLearning modules, and learning management platforms, creating a versatile solution for diverse business requirements. Enhanced analytics functionalities empower users to save AR sessions, log compliance timestamps, and assess the engagement levels with educational content. Additionally, the platform offers specialized AR content development services, providing comprehensive solutions without relying on external agencies or additional development personnel, ultimately streamlining the process for businesses looking to leverage augmented reality effectively.
Overview of Remote Video Support Software
Remote video support software gives businesses a practical way to solve problems without sending someone to every location. When a customer or employee can simply share live video, support teams gain immediate context that is difficult to capture through text messages or phone conversations alone. Seeing the issue firsthand often leads to quicker decisions, clearer instructions, and fewer misunderstandings, making the entire support experience smoother for everyone involved.
Many organizations also see long-term operational benefits from using remote video support software. Faster troubleshooting can reduce travel expenses, shorten equipment downtime, and help experienced specialists assist multiple locations from a single workspace. As companies look for smarter ways to deliver responsive service, these tools offer an efficient method for connecting people, resolving issues sooner, and maintaining consistent support across offices, job sites, and customer locations.
Features of Remote Video Support Software
- Mobile access: Gives technicians and customers flexibility to join support sessions from almost anywhere using compatible mobile devices.
- Annotation tools: Allows participants to highlight objects, mark images, or point out important details while discussing technical issues.
- Instant session invitations: Makes joining remote support quick through shareable links or simple invitations, reducing unnecessary setup time.
- Custom branding: Lets organizations personalize the support experience with branded interfaces that create a more consistent customer interaction.
- Integration capabilities: Connects with business tools to streamline workflows, centralize information, and reduce manual data entry across teams.
- Participant management: Controls user permissions, session access, and collaboration roles to keep remote support organized and secure.
- Chat messaging: Provides a text communication option for sharing instructions, links, and updates alongside live video conversations.
- Performance analytics: Tracks session activity, response times, and service trends to help organizations improve operational efficiency.
- Cross-platform support: Works across multiple operating systems and device types, helping users connect without worrying about compatibility limitations.
Why Is Remote Video Support Software Important?
Remote video support software has become valuable because it helps people solve problems without waiting for someone to arrive in person. A live visual connection makes it easier to understand situations, identify issues, and explain solutions that could be difficult to communicate through phone calls or written messages alone. Faster problem resolution often leads to shorter downtime, improved productivity, and a better experience for both customers and employees.
Organizations also appreciate the flexibility these tools bring to everyday operations. Teams can share expertise across different locations, support more people with existing resources, and respond quickly when unexpected issues appear. Instead of relying on travel for every service request, businesses can make informed decisions, reduce unnecessary expenses, and keep work moving with greater consistency.
Reasons To Use Remote Video Support Software
- Handle service requests faster by seeing problems directly instead of guessing what customers describe.
- Cut travel costs because many technical issues can be solved without sending someone on site.
- Give field teams backup from experienced specialists whenever complicated situations arise.
- Help customers feel more confident with visual guidance throughout the entire support process.
- Improve first-time fix rates by confirming the exact issue before recommending the next step.
- Keep service records organized with visual evidence that supports future maintenance and quality reviews.
- Reach customers across multiple locations without sacrificing response times or support quality.
- Reduce downtime by identifying problems quickly and guiding users through practical solutions during live sessions.
- Build stronger working relationships through face-to-face communication that creates more engaging support experiences.
Who Can Benefit From Remote Video Support Software?
- Utility maintenance crews: Confirm reported issues remotely, reducing unnecessary travel while improving response planning.
- Educational organizations: Support learners and employees by solving technical concerns through guided video assistance.
- Customer experience teams: Improve satisfaction by showing solutions instead of relying only on written instructions.
- Healthcare organizations: Help users configure connected devices and answer operational questions without requiring in-person appointments.
- Property managers: Assess maintenance problems visually before sending contractors or maintenance staff.
- Manufacturing supervisors: Review equipment conditions remotely to make faster maintenance and operational decisions.
- IT administrators: Walk employees through troubleshooting steps while viewing problems in real time.
How Much Does Remote Video Support Software Cost?
The price of remote video support software can vary quite a bit because every business uses it differently. A small service team may only need core video support features at an affordable monthly rate, while larger organizations often pay more for capabilities like advanced reporting, workflow automation, and stronger security controls. The more users, devices, and support sessions involved, the more the overall investment tends to grow.
Looking at the subscription price alone does not always provide the full picture. Businesses should also think about costs tied to onboarding, connecting the software with existing tools, employee training, and future expansion. Choosing a lower-cost option may work well for simple support operations, but investing in additional functionality can improve efficiency and customer satisfaction over time. Comparing pricing alongside long-term value makes it easier to select remote video support software that fits both current needs and future growth.
Remote Video Support Software Integrations
Remote video support software works well alongside many business tools because support interactions often involve more than a single application. Connecting it with customer management platforms gives representatives quick access to account history, previous issues, and important contact information before a session begins. When paired with service desk solutions, every interaction can become part of an organized support record, making future follow-ups easier and reducing repetitive work.
It can also integrate with scheduling, workforce management, document management, collaboration, and business intelligence tools to create a smoother support experience from start to finish. Security platforms can strengthen user verification, while cloud storage solutions make it easier to share reference materials and capture session files when needed. These integrations help organizations streamline daily operations, improve visibility into support activities, and provide a more connected experience for both employees and customers.
Risks To Consider With Remote Video Support Software
- Weak internet connections can interrupt sessions, delaying troubleshooting and frustrating customers.
- Poor user adoption reduces value when employees avoid available features or familiar workflows.
- Privacy concerns may arise if video sessions capture sensitive information without proper safeguards.
- Integration challenges can create extra work when existing business tools do not connect smoothly.
- Unexpected subscription changes may increase long-term operating costs beyond initial expectations.
- Limited device compatibility can prevent some customers from joining remote support sessions effectively.
- Inadequate employee training often leads to inconsistent service quality and slower problem resolution.
- Compliance requirements may become difficult when handling regulated customer information across regions.
Questions To Ask When Considering Remote Video Support Software
- Does it simplify customer assistance without creating extra steps for users?
- Which security measures protect video sessions, shared files, and sensitive information?
- Can it integrate smoothly with our existing business applications and workflows?
- How well does video quality perform during lower bandwidth connections?
- Are reporting tools available to measure productivity and service outcomes?
- Will pricing remain practical as more agents and customers begin using it?
- Does the platform support mobile devices alongside desktop access?
- What onboarding resources help teams become productive quickly?
- Can administrators customize permissions, settings, and user access easily?
