Help Lightning Description

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance.

We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world.

Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems.

Help Lightning is used to install, inspect, train, service, and repair complex equipment and products.

Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Pricing

Pricing Starts At:
$580 per user, per year
Pricing Information:
We offer our software as an annual subscription. The pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Help Lightning has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Help Lightning
Year Founded:
2016
Headquarters:
United States
Website:
helplightning.com
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Media

Play Video Help Lightning Screenshot 1 Help Lightning Screenshot 2 Help Lightning Screenshot 3 Help Lightning Screenshot 4 Help Lightning Screenshot 5
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online

Help Lightning Features and Options

Augmented Reality Software

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Help Lightning User Reviews

Write a Review
  • Name: Mercy L.
    Job Title: Digital Marketer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Consistent and Speedy Support Tool

    Date: Apr 19 2021

    Summary: The many complaints of concerns that clients airs are handled using Help Lightning as the connecting platform. The design is convenient to customers even when thy lack high expertise.
    More so, Help Lightning acts as a primary data collecting tool for decision making.

    Positive: Help Lightning has an instant live chat, which many customers use for contacting the management.
    Two, Help Lightning has no complexity; therefore, suitable for even people with less IT skills.
    The design that Help Lightning has is friendly and colorful.

    Negative: I have screened Help Lightning and no flaw or operational mistake I have discovered. The purpose for this program is attained ASAP.

    Read More...