Zoho Lens Description

Interactive Remote Assistance with Augmented Reality. Access a remote user's smartphone camera to see the problems in their equipment, which can include servers and plant machinery. You can view the live camera stream from your remote client's smart glass or smartphone and instruct them directly from your desk. AR annotations allow your customer and you to add virtual information to the live stream. Other annotation tools can be used to draw or write on the screen. To provide remote assistance, you can communicate with your customer via text chat and VoIP. To capture a snapshot from the incoming camera stream, you can either document specific events or analyze an issue further. To explore, analyze, or discuss technical details of a particular situation in greater detail, freeze the incoming camera stream.

Pricing

Pricing Starts At:
$15 per month
Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Zoho
Year Founded:
1996
Headquarters:
India
Website:
www.zoho.com/lens/

Media

Zoho Lens Screenshot 1
Zoho Lens Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Online

Zoho Lens Features and Options

Augmented Reality Software

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Zoho Lens User Reviews

Write a Review
  • Name: Jason R.
    Job Title: EVP
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy remote connection that is secure.

    Date: Jan 28 2022

    Summary: I have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.

    Positive: Help keep remote connections and client stations organized.
    You can ass tasks or projects to staff.
    I am able to easily connect with clients and it is very easy for them to get connected.

    Negative: It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.

    Read More...